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June 22

Online Video Troubleshooting

I am trying to watch the video on this webpage but the video player does not seem to be working. I have tried to watch with both Google Chrome and Safari browsers. Could any one else watch the video in the link? If so, what setup did you use? If not, do you have any advice on how to fix it? StellarHalo (talk) 09:02, 22 June 2020 (UTC)[reply]

StellarHalo, could you elaborate some on how it "doesn't seem to be working"? What does it do? Do you receive a message? Do you see graphics of some kind? Broken images? What happens when you click around? Is anything clickable? Have you tried clearing your cache? What version of Chrome and Safari? Are you using MacOS or iOS? Elizium23 (talk) 09:23, 22 June 2020 (UTC)[reply]

The player works fine for me except when I receive MEDIA_ERR_SRC_NOT_SUPPORTED and it fails to play... Elizium23 (talk) 09:23, 22 June 2020 (UTC)[reply]

Elizium23, I apologize for not providing more info in the original question. I am using MacOS. Chrome and Safari should be the latest version. My error code was the same as yours:

This video is either unavailable or not supported in this browser

Error Code: MEDIA_ERR_SRC_NOT_SUPPORTED

Technical details: The media could not be loaded, either because the server or network failed or because the format is not supported.

After I close the error message and click the play button, the video just does not play with no time marker. StellarHalo (talk) 09:33, 22 June 2020 (UTC)[reply]

StellarHalo, does this link provide assistance toward a solution for you? Elizium23 (talk) 09:43, 22 June 2020 (UTC)[reply]

Elizium23 No, unfortunately. However, there is a place to submit a troubleshooting ticket which would require signing up for an account which I would rather do after exhausting other options first. StellarHalo (talk) 09:54, 22 June 2020 (UTC)[reply]

Doesn't work for me either. Inspecting the html source shows the resource at the other end might be [1] but trying to retrieve that gets a 404. 2602:24A:DE47:BB20:50DE:F402:42A6:A17D (talk) 11:57, 22 June 2020 (UTC)[reply]