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The Olive Branch: A Dispute Resolution Newsletter (Issue #1)

Welcome to the first edition of The Olive Branch. This will be a place to semi-regularly update editors active in dispute resolution (DR) about some of the most important issues, advances, and challenges in the area. You were delivered this update because you are active in DR, but if you would prefer not to receive any future mailing, just add your name to this page.

Steven Zhang's Fellowship Slideshow

In this issue:

  • Background: A brief overview of the DR ecosystem.
  • Research: The most recent DR data
  • Survey results: Highlights from Steven Zhang's April 2012 survey
  • Activity analysis: Where DR happened, broken down by the top DR forums
  • DR Noticeboard comparison: How the newest DR forum has progressed between May and August
  • Discussion update: Checking up on the Wikiquette Assistance close debate
  • Proposal: It's time to close the Geopolitical, ethnic, and religious conflicts noticeboard. Agree or disagree?

--The Olive Branch 19:30, 4 September 2012 (UTC)

Invitation to comment at Monty Hall problem RfC

Because of your interest in dispute resolution,, I am inviting you to comment on the following RfC:

Talk:Monty Hall problem#Conditional or Simple solutions for the Monty Hall problem?

This dispute has been going on for over ten years and there have been over 1,300,000 words posted on the article talk page (by comparison, all of the Harry Potter books together total 1,084,170 words). Over the years the dispute has been through multiple noticeboards, mediators, and even the Arbitration Committee without resolving the conflict, so a lot of wisdom is needed here. --Guy Macon (talk) 00:55, 7 September 2012 (UTC)

The Olive Branch: A Dispute Resolution Newsletter (Issue #2)

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This edition The Olive Branch is focusing on a 2nd dispute resolution RfC. Two significant proposals have been made. Below we describe the background and recent progress and detail those proposals. Please review them and follow the link at the bottom to comment at the RfC. We need your input!

View the full newsletter
Background

Until late 2003, Jimmy Wales was the arbiter in all major disputes. After the Mediation Committee and the Arbitration Committee were founded, Wales delegated his roles of dispute resolution to these bodies. In addition to these committees, the community has developed a number of informal processes of dispute resolution. At its peak, over 17 dispute resolution venues existed. Disputes were submitted in each venue in a different way.

Due to the complexity of Wikipedia dispute resolution, members of the community were surveyed in April 2012 about their experiences with dispute resolution. In general, the community believes that dispute resolution is too hard to use and is divided among too many venues. Many respondents also reported their experience with dispute resolution had suffered due to a shortage of volunteers and backlogging, which may be due to the disparate nature of the process.

An evaluation of dispute resolution forums was made in May this year, in which data on response and resolution time, as well as success rates, was collated. This data is here.

Progress so far
Stage one of the dispute resolution noticeboard request form. Here, participants fill out a request through a form, instead of through wikitext, making it easier for them to use, but also imposing word restrictions so volunteers can review the dispute in a timely manner.

Leading off from the survey in April and the evaluation in May, several changes to dispute resolution noticeboard (DRN) were proposed. Rather than using a wikitext template to bring disputes to DRN, editors used a new javascript form. This form was simpler to use, but also standardised the format of submissions and applied a word limit so that DRN volunteers could more easily review disputes. A template to summarise, and a robot to maintain the noticeboard, were also created.

As a result of these changes, volunteers responded to disputes in a third of the time, and resolved them 60% faster when compared to May. Successful resolution of disputes increased by 17%. Submissions were 25% shorter by word count.(see Dispute Resolution Noticeboard Statistics - August compared to May)

Outside of DRN other simplification has taken place. The Mediation Cabal was closed in August, and Wikiquette assistance was closed in September. Nevertheless, around fifteen different forums still exist for the resolution of Wikipedia disputes.

Proposed changes

Given the success of the past efforts at DR reform, the current RFC proposes we implement:

1) A submission gadget for every DR venue tailored to the unique needs of that forum.

2) A universal dispute resolution wizard, accessible from Wikipedia:Dispute resolution.

  • This wizard would ask a series of structured questions about the nature of the dispute.
  • It would then determine to which dispute resolution venue a dispute should be sent.
  • If the user agrees with the wizard's selection, s/he would then be asked a series of questions about the details of the dispute (for example, the usernames of the involved editors).
  • The wizard would then submit a request for dispute resolution to the selected venue, in that venue's required format (using the logic of each venue's specialized form, as in proposal #1). The wizard would not suggest a venue which the user has already identified in answer to a question like "What other steps of dispute resolution have you tried?".
  • Similar to the way the DRN request form operates, this would be enabled for all users. A user could still file a request for dispute resolution manually if they so desired.
  • Coding such a wizard would be complex, but the DRN gadget would be used as an outline.
  • Once the universal request form is ready (coded by those who helped create the DRN request form) the community will be asked to try out and give feedback on the wizard. The wizard's logic in deciding the scope and requirements of each venue would be open to change by the community at any time.

3) Additionally, we're seeking any ideas on how we can attract and retain more dispute resolution volunteers.

Please share your thoughts at the RfC.

--The Olive Branch 18:44, 24 September 2012 (UTC)

Dispute Resolution RFC

Hello.As a member of Wikiproject Dispute Resolution I am just letting you know that there is an RFC discussing changes to dispute resolution on Wikipedia. You can find the RFC on this page. If you have already commented there, please disregard this message. Regards, Steven Zhang Help resolve disputes! 08:55, 28 September 2012 (UTC)