User:AutomaticStrikeout/Adopt/Dealing With Disputes

Dispute resolution

No matter how well you edit Wikipedia and no matter how obviously helpful your changes may seem, if you participate here on a regular basis, you are very likely to eventually end up in a dispute. This becomes more and more probable as you get into the more drama–filled areas of Wikipedia. The higher the number of page views and the more controversial the topic, the more likely the area is going to be considered contentious.

I'm going to go through some of the different methods of dispute resolution that we have on Wikipedia. They are all covered at the dispute resolution page and the tips there are really worth taking.

Simple Resolution

If you find yourself in a dispute, I don't necessarily expect you to back down. If you believe you are right, it's understandable for you to want to stand firm. Nevertheless, you should still attempt to resolve the dispute. Here are some basic dispute resolution practices:

First of all, assume good faith. Assume that the person you are in a dispute with is also trying to improve the encyclopedia. Given them the benefit of the doubt that they are not trying to deliberately cause problems. Try to see things from their point of view and consider if perhaps you can both come to a compromise.

Keep calm. Although it might seem urgent to you, a decision on the dispute can wait until the discussion is complete. If you try to fight by editwarring to keep your preferred version, it is very possible that you will get nowhere and face a block. So, instead follow Bold, Revert, Discuss - one editor makes a Bold edit, which they feel improves the encyclopedia. A second editor Reverts the edit as they disagree. The two (or more) editors Discuss the matter on the talk page until they come to an agreement or proceed along Wikipedia's dispute resolution process.

When it comes to the discussion, I want you to try and stay stay focused on the different arguments and their merits, not on the people involved in the dispute. You've heard the phrase "Sarcasm is the lowest form of wit" right? Attacks on the character of an editor are never going to help anything. If an editor is "attacking" you, don't respond in kind - stay focused on the editor's argument and respond to that.

If you think about what you are saying and how the editor is likely to respond, you realize that you have a choice. Your comment will generally go one of two ways: 1) it will address the editor's argument and put forward a counterargument which the opposing editor can understand; or 2) It will not address the situation, thereby infuriating the other editor and escalating the drama.

Accusing other editors of making personal attacks, acting in bad faith, practicing ownership, committing vandalism or doing any number of other negative things will fall into the second choice from the paragraph above. If the other editor(s) are actually guilty of wrongdoing, don't make ugly accusations. Instead follow Wikipedia's dispute resolution process and try to keep a cool head. If needs be, get up and have a cup of tea. Play a game of racketball. Don't be unwilling to step away when you realize you are beginning to get riled up. Otherwise, you may wind up typing something you'll regret.

Wikipedia dispute resolution process

If the simple techniques don't work (and you'd be amazed at how often they do, if you try them), Wikipedia does have some methods of dispute resolution.

Assistance

If you want someone to talk to, but not necessarily have intervene, there is an WP:Editor Assistance noticeboard. The editors there are experienced and can offer suggestions about how to resolve the dispute.

Third opinion

You can get an uninvolved editor to step in and give an opinion on a content dispute. WP:3O has instructions on how to request a third editor to come in and discuss the situation. Another way to get a third opinion is to look at the article talk page and see which projects are associated with the article. Then, go to the talk page of one or more of those projects and get some "expert" advice. Finally, you could leave a message at a relevant noticeboard - WP:SEEKHELP

Mediation

If the issue won't go away, even after a couple of people have weighed in, you can try Mediation. There are two processes here: Informal (WP:MEDCAB) and formal (WP:RfM). The editors at each specialize in sorting debates.

Request for Comment

You can use WP:RfC to draw community discussion to the page. You are likely to get a larger section of the community involved that you would if you tried a 3O request. There is also an option to Request comment on a user. This is rarely necessary and should not be taken lightly. Only after almost every other route of dispute resolution has been taken should this happen - and it requires at least two editors having the same problem with one editor in order for the request to be certified.

Arbitration

I really hope you'll never have to try this. It's the last resort. The community has elected it's most trusted and willing volunteers to preside over the most complicated cases. Have a read of WP:ARBCOM if you like, but do your best to avoid ending up there.

Reports

If an editor is acting badly, there are a few boards that you can go to in order to get some help.

Remember: you could be wrong!

You could be acting against consensus! However, as long as you are open to the possibility and have been focusing on the disputed content instead of the disputing editors, there's nothing wrong with disagreeing. Just make sure you are aware that at some point you might have to realize you are flogging a dead horse.

Any questions?

Questions about any of the above?