Talk:LivePerson

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MT w LivePerson (talk · contribs) has been paid by LivePerson. Their editing has included contributions to this article. disclosure

Complaint

This article reads like a brochure for the LivePerson company and needs to be edited heavily to appear unbiased and non-spammy.

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Proposal for updates

Hello! I work for LivePerson and would like to make some factual updates to make the page more accurate. These will essentially be updates to the company history, products and services, and employee count. I aim to keep the language as factual as possible as I recognize this is a public resource.

Wanted to check in with the community that reviews this page before doing anything. I plan to submit proposed changes --right here-- later this week or early next.

Also wanted to address banner/comments from User:MER-C noting "pages about this company have histories of UPE." While I can't speak to edits before my time joining LivePerson, I want to make sure there are no undisclosed changes going forward.

Thank you! MT w LivePerson (talk) 22:36, 20 November 2019 (UTC)[reply]

I'll be finally making these edits today, incorporating data from LivePerson's recent Annual Report to update the number of employees, annual revenue, and mission. I will also update the executive team per LivePerson's website and add recent news from Fast Company and Forrester's websites. Thanks! MT w LivePerson (talk) 14:45, 6 May 2020 (UTC)[reply]

Hello! I work for LivePerson and would like to update the name of our platform. As you can see here https://knowledge.liveperson.com/getting-started-the-liveperson-conversational-cloud.html and on liveperson.com, the LiveEngage platform is now known as the Conversational Cloud. I plan to make this edit today. Thanks! MT w LivePerson (talk) 15:07, 5 August 2020 (UTC)[reply]

Hi - I work for LivePerson and would like to make some updates to the products and services to make them more accurate. I'd like to change "LivePerson provides a web based engagement service, also referred to as click to chat" to "LivePerson provides a cloud-based platform for brand-consumer messaging on web, mobile, and social." Then, under the actual Products and Services section, I'd like to take out LP insights and add in "Intent Manager - dashboard for NLU engine to detect consumer intents and identify conversations to automate", "Conversation Builder - point-and-click interface to build bots and automate conversations" and "Conversation Analytics - dashboard to benchmark and monitor marketing, sales, and customer care metrics in real time". Source is LivePerson's website. Thank you! MT w LivePerson (talk) 22:27, 9 November 2020 (UTC)[reply]

Hello MT w LivePerson: Please, use the {{Edit request}} template when you make a request. This way the request will get attention from editors implementing COI requests. Thank you. MarioGom (talk) 22:18, 28 August 2021 (UTC)[reply]

Edit request

This edit request by an editor with a conflict of interest has now been answered.

MT w LivePerson

Hello, I work for LivePerson and would like to request some edits to bring the page up to date:

Specific text to be added or removed: Remove "It has since closed all offices in favor of remote working."
Reason for the change: The company has re-opened some offices post-pandemic.
References supporting change: See "where we work" section here https://www.liveperson.com/company/careers/

--

Specific text to be added or removed: Replace "LivePerson provides a web based engagement service, also referred to as click to chat" with "LivePerson provides a cloud-based platform for brand-consumer messaging on web, mobile, apps, and social media."
Reason for the change: The company's main products have changed over the past few years.
References supporting change: See https://www.liveperson.com/company/media-kit/

--

Specific text to be added or removed: Update Key People in sidebar from "Robert LoCascio, CEO." to "Robert LoCascio, founder."
Reason for the change: Robert is no longer CEO.
References supporting change: See "Leadership" section here https://www.liveperson.com/company/leadership/

— Preceding unsigned comment added by MT w LivePerson (talk • contribs) 17:46, 14 August 2023 (UTC)[reply]