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LivePerson

From Wikipedia, the free encyclopedia
LivePerson, Inc.
Company typePublic
Nasdaq: LPSN
TASE: LPSN
TA-35 Index Component
ISINUS5381461012
IndustryInternet
Computer software
Founded1995; 29 years ago (1995)
FounderRobert LoCascio
HeadquartersNew York City
Area served
Worldwide
ProductsThe Conversational Cloud
LP Insights
RevenueIncrease US$366.6 million (2020)[1]
Number of employees
1,201 (As of December 2020)[1]
SubsidiariesLivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
Websitewww.liveperson.com

LivePerson is a global technology company that develops conversational commerce and AI software.[2]

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]

History

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LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

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Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [7]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [8]
October 2007 Kasamba Inc. Online provider of chat-based experts [9]
April 2010 NuConomy Web analytics and optimization platform [10]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [11]
June 2012 Look.io, Inc. Mobile chat provider [12]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [13]
April 2014 NextGraph Digital engagement solutions company [14]
June 2014 Synchronite Co-browsing and video chat [15]
November 2014 Contact At Once Leading platform for C2B sales conversations [16]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [17]
July 2021 e-bot7 Conversational AI for Customer Service [18]
October 2021 Tenfold Customer experience integration platform [19]
October 2021 VoiceBase Voice analytics platform [20]

Products and services

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  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

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References

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  1. ^ a b "SEC Filings". LivePerson. Retrieved 22 Nov 2021.
  2. ^ "LivePerson 10-K filing, February 25, 2019". February 25, 2019.
  3. ^ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands". MarTech Today. 2018-12-10. Retrieved 2019-02-28.
  4. ^ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". Business Interviews. 22 March 2013. Retrieved 3 April 2015.
  5. ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
  6. ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
  7. ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, archived from the original on October 25, 2016, retrieved October 25, 2016
  8. ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
  9. ^ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007, archived from the original on August 14, 2007
  10. ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
  11. ^ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
  12. ^ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012, archived from the original on May 8, 2015, retrieved April 13, 2015
  13. ^ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012
  14. ^ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
  15. ^ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. Retrieved 3 April 2015.
  16. ^ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. 6 November 2014. Retrieved 3 April 2015.
  17. ^ "LivePerson acquires Conversable, a conversational AI company". VentureBeat. October 2018. Retrieved 1 October 2018.
  18. ^ LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
  19. ^ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  20. ^ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  21. ^ "The LivePerson Conversational Cloud". LivePerson. August 5, 2020. Archived from the original on 1 January 2022. Retrieved 5 August 2020.
  22. ^ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
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