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Draft:InteliSys Aviation System

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I. Introduction

InteliSys Aviation is a Canada-based Passenger Service System (PSS)[1] provider headquartered in Saint John, New Brunswick. It specializes in airline passenger reservation and cargo management, offering cloud-based solutions tailored to various airline models, from low-cost carriers to hybrid operations. Its core products focus on scalability, reliability, and data-driven decision-making, helping airlines manage booking, revenue, and customer service experiences.

InteliSys serves over 50 airlines across the Americas, Europe, Australia, and Asia.

II. History

Founded in 1987[2], InteliSys Aviation has been a pioneer in the development of airline software for over three decades. One of its most notable contributions is the launch of ameliaRES, the world’s first fully cloud-based, open Passenger Service System (PSS), which revolutionized airline reservation management. The company later expanded its offerings with ameliaCARGO, a comprehensive cargo management system catering to the growing needs of passenger and freight operations.

With offices in Canada and Vietnam, InteliSys Aviation has cultivated a global presence, supporting airlines with diverse business models. Over the years, it has navigated significant challenges in the aviation industry, such as the disruptions caused by the COVID-19 pandemic, while continuing to innovate and deliver value to its clients.

In recognition of its contributions to aviation technology, InteliSys has received several prestigious awards:

World Travel Awards 2020: InteliSys Aviation was recognized as the "World’s Leading PSS Provider" at the 27th Annual World Travel Awards. This prestigious accolade highlights the company's leadership and innovation in passenger service systems for airlines[3].

LUXlife Global Hospitality Award 2019: InteliSys received the award for "Leading Innovators in Airline Passenger Reservation Software," further showcasing its excellence in developing cutting-edge airline management solutions[4].

III. Partnership

InteliSys Aviation's partnership with VietJet Air [5], one of Vietnam's leading low-cost carriers, began in 2011[6] and has become a cornerstone of its presence in the Asia-Pacific region. This collaboration introduced ameliaRES, InteliSys's Passenger Service System, to VietJet's operations, supporting its rapid expansion from a single aircraft to becoming a dominant player in Vietnam’s domestic aviation market.

By 2020, VietJet Air renewed its commitment to InteliSys through a new five-year agreement, reinforcing the airline's trust in the platform's scalability and reliability. This partnership exemplifies how InteliSys delivers tailored solutions that adapt to the evolving needs of growing airlines.

IV. Market Position

InteliSys Aviation is a prominent player in the global Airline Passenger Service System (PSS) market, competing with major providers like Sabre and Amadeus. Its ameliaRES platform is recognized for its scalability and efficiency, catering especially to low-cost and hybrid carriers. Market reports from Industry Growth Insights[7] and Cognitive Market Research[8] highlight InteliSys’s strong position in both developed and emerging markets, driven by its ability to offer tailored, cloud-based solutions that enhance operational efficiency and customer satisfaction​.

The company continues to expand its global footprint, underscored by strategic partnerships, including its longstanding collaboration with VietJet Air. InteliSys’s adaptability and customer-focused approach ensure it remains competitive and continues to grow in a dynamic market.