Ziosk
 | |
 | |
| Manufacturer | TableTop Media |
|---|---|
| Type | Table ordering tablet |
| Operating system | Android |
| Display | 7 in (180 mm) touchscreen |
| Camera | Front |
| Connectivity | Wi-Fi |
| Website | ziosk |
Ziosk is an American table ordering tablet for casual dining restaurants developed by Dallas based TableTop Media.[1] The device consists of a 7-inch tablet running Android and a credit card reader. Certain models also include a receipt printer and near field communication (NFC). As of July 2016, there are 170,000 Ziosk tablets at restaurants in the United States, including Chili's,[2] Friendly's, Olive Garden,[3] Red Robin,[4] and Outback Steakhouse franchisee Cerca Trova.[5] The company employs around 110 active employees.[6]
The tablets also allow users to play games for a fee. TableTop Media rents the devices to restaurant operators through a subscription fee and revenue-share on paid games.[7]
History
[edit]In September 2013, Ziosk announced the deployment of tablets to all company-owned Chili's restaurants, to be completed by the first half of 2014.[8]
Ziosk announced the deployment of tablets to Olive Garden in April, 2015 after customer and restaurant testing in 2014.[9] Olive Garden expected to deploy tablets to all of its 800-plus restaurants by the end of 2015.[needs update] After the deal is complete, the company estimated Ziosk tablets will be used by more than fifty million users per month.
Software and hardware
[edit]Ziosk implements an over-the-air (OTA) update mechanism of the product platform as well as security and encryption key management for credit card payments and implementing drivers for the magnetic stripe reader hardware.[10] Ziosk hardware is fully compliant with Payment Card Industry Payment Application Data Security Standards (PCI PA-DSS) 1.1 and Payment Application Best Practices (PABP) 1.4 standards.[11]
In 2017, Ziosk introduced its second generation tablet, the Ziosk Aurizon. This tablet features a single slot that can read either magstripe or EMV credit and debit cards, support for contactless payments, and a PIN pad for cards requiring a PIN. For existing Ziosk tablets in the field, Ziosk also introduced the Smart Battery, which adds EMV and contactless capability to existing Ziosk tablets.
Privacy concerns
[edit]Some users of Ziosk tablets have questioned the use of cameras on tabletop ordering tablets, citing privacy concerns.[12] Ziosk responded to the concerns stating that the company does not save or share information from the camera without permission from the user.[13] They also noted that a green light near the top of the device will be activated when the camera is active, and that the camera is used specifically to read coupons.
References
[edit]- ^ Strom, Stephanie (20 June 2014). "Hi, I'm a Tablet. I'll Be Your Waiter Tonight". The New York Times.
- ^ Konrad, Alex (17 September 2013). "Chili's To Install Tablets At Every Table: More Tips But A Cloudier Future For Servers". Forbes.
- ^ Lien, Tracey (14 April 2015). "Olive Garden rolls out tabletop tablets for ordering and payment". Los Angeles Times.
- ^ Jennings, Lisa (13 February 2015). "Red Robin to roll out tabletop tablets systemwide". Nation's Restaurant News.
- ^ "Outback Steakhouse franchisee adds 45 Ziosk tabletop units". Kiosk Marketplace. 16 August 2017. Retrieved 21 September 2018.
- ^ "Ziosk Case Study" (PDF). Archived from the original (PDF) on 2017-07-12. Retrieved 2016-12-20.
- ^ Ravindranath, Mohana (29 June 2014). "At Chili's, tablets help wait staff turn over tables". The Washington Post.
- ^ Wong, Venessa (18 September 2013). "That Tablet on the Restaurant Table Will Make You Spend More". Bloomberg News. Retrieved 7 June 2017.
- ^ "Olive Garden server: "We are getting shorted on tips"". 28 August 2015. Retrieved 7 June 2017.
- ^ "Linux/Android OS and Driver Developer" (PDF). Archived from the original (PDF) on 2015-03-14. Retrieved 2016-12-20.
- ^ "Z-300 Product Manual". Retrieved 2016-12-20.
- ^ Ming, Kurtis (18 November 2014). "Call Kurtis Investigates: Are Restaurant Tablets On The Table Spying On You?". CBS Sacramento. Retrieved 7 September 2016.
- ^ Shah, Khushbu (20 November 2014). "Are Restaurants Using Tablets to Spy on Diners?". Eater. Vox Media. Retrieved 7 September 2016.