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Zagster
FormerlyCityRyde
Company typePrivate
Founded2007; 17 years ago (2007) in Philadelphia, Pennsylvania
FoundersTimothy Ericson (CEO & Co-founder),[1] Jason Meinzer (co-founder)[2]
Headquarters
Boston, Massachusetts[3]
,
U.S.
Websitezagster.com

Zagster (est. in 2007) was a venture-funded startup company based in Boston, Massachusetts that designed, built and operated bike sharing programs for cities, universities, corporate campuses, hotels, and residential communities across the United States. As of July 2019, it operated over 200 bike sharing programs.[3] The bicycle program was suspended in March 2020 due to the COVID-19 pandemic, and then the company terminated all operations in June 2020.[4]

History

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Zagster was founded in 2007 by Drexel University graduates Timothy Ericson and Jason Meinzer as "CityRyde".[5][6] CityRyde initially sought to operate a bike-sharing program in the Philadelphia region, but later established itself as a software provider and consultant in the industry.[7]

In September 2009, CityRyde launched Spark, the world’s first off-the-shelf bike-sharing fleet management software, at the University of Chicago.[citation needed] Spark's features included electronic user registration, automated rental processes, integration with automated locking mechanisms, a customized reporting dashboard, and the ability to integrate with existing systems. Spark was implemented at 10 universities, including the University of Chicago, Cornell University, University of Colorado at Boulder and Drexel University.

In July 2011, CityRyde received Verified Carbon Standard validation of its software.[8]

In 2012 CityRyde was renamed Zagster and moved to Cambridge, Massachusetts to join the TechStars startup accelerator program.[9] Zagster was also selected as a finalist for the MassChallenge startup competition in 2012.[10] The company raised a $1M funding round in fall 2012 led by LaunchCapital, which also included Fontinalis Partners, Jean Hammond, John Landry, and Semyon Dukach.[11]

Zagster launched bike sharing programs for General Motors, Duke University, and Cleveland, Ohio in the summer of 2014. In 2015, the company launched bike sharing programs for Workday, Inc., Intuitive Surgical, Purdue University, and Samsung in California.

Zagster bike sharing station
A Zagster bike sharing station

On December 12, 2018, Zagster began operating under the name "Pace" in the city of Santa Clarita, CA.

In January 2019, Zagster started performing fleet management services for scooter and e-bike companies with Spin being their first client. This model expanded during 2019 with Zagster partnering with multiple micromobility companies on fleet management.

The bicycle program was suspended in March 2020 due to the COVID-19 pandemic, and then the company terminated all operations in June 2020.[4] Boston-based micromobility startup Superpedestrian acquired Zagster's e-scooter operations and launched a shared electric scooter-sharing service called Link.[citation needed]

Technology & operating model

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Zagster built and operated bike sharing programs as a service. The company provided its customers with bike sharing infrastructure and technology as well as design, implementation and operation services. Zagster employed local maintenance staff to service and operate its bike sharing systems including performing repairs and system rebalancing.

Bikes were secured through an electronic lock that is unlocked through the use of an iOS or Android mobile application or text message sent to a Zagster operated SMS service.[12] Because the locking system is completely self-contained on the bicycle, riders were able to make 'stopovers', securing the Zagster bicycle temporarily at any location during their trip.

Zagster bike
Zagster bike on a 'stopover' trip
Manhattan station

Zagster's model of "bike share as a service" allowed the company to operate its business model differently from other bike sharing companies. In municipal installations, the company used a consortium of local sponsors to provide a much larger network than would have been possible if the city needed to pay for the full cost of the infrastructure.[13][14] Because Zagster did not require customers to purchase equipment, it was able to pilot bike sharing programs and scale them rapidly to meet ridership needs. Zagster replaced all bikes in its bike sharing programs every three years and donates the refurbished bikes locally.[15]

Partners

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Zagster ran more than 200 such programs throughout the country, including systems for Princeton University, Cornell University, Yale University, Salem, MA,[16] Cleveland, Ohio, Quicken Loans, Hyatt, General Motors, The Related Companies, Irvine Company and Four Seasons Hotels and Resorts.[17][18][19][20]

See also

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References

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  1. ^ Shea, Kevin (April 6, 2016). "Princeton University aims to build bicycle culture with more rentals". NJ.com. Retrieved August 4, 2019.
  2. ^ Goodyear, Sarah (September 15, 2014). "Cleveland Gets Cheap Bike-Share With Unusual Funding Deal". Next City. Retrieved August 4, 2019.
  3. ^ a b Blidner, Rachelle (July 10, 2019). "Patchogue, Babylon villages to launch bike-share program". Newsday. Retrieved August 4, 2019.
  4. ^ a b "Zagster ends operations nationwide; search underway for new bike-share provider". June 1, 2020. Retrieved August 29, 2020.
  5. ^ "Take my bike, please: Cycle-sharing companies reshape U.S. cities". Fortune. Retrieved 2019-08-04.
  6. ^ Gunther, Marc (August 28, 2014). "Bike sharing is pricey: can startup Zagster make it profitable?". The Guardian. Retrieved August 4, 2019.
  7. ^ Holland, Joel (May 18, 2009). "All for Profit and Profiting for All". Entrepreneur. Retrieved August 4, 2019.
  8. ^ Westervelt, Amy (August 22, 2011). "Bike-Sharing Grows Up: New Revenue Models Turn a Nice Idea into Good Business". Forbes. Retrieved August 4, 2019.
  9. ^ Huang, Gregory T. (January 25, 2012). "Meet the 13 New TechStars Boston Startups". Xconomy. Retrieved August 4, 2019.
  10. ^ "Media". masschallenge.org.
  11. ^ Alspach, Kyle (October 18, 2012). "Zagster raises $1M to take bike-sharing service nationwide". Boston Business Journal. Retrieved August 4, 2019.
  12. ^ "App - Zagster". zagster.com. Retrieved 2015-10-17.
  13. ^ "Albuquerque - Zagster Bike Share". zagster.com. Retrieved 2015-10-17.
  14. ^ "Bike Share". Downtown Albuquerque MainStreet. Retrieved 2015-10-17.
  15. ^ "Zagster Just Gave 36 Local Teens an Awesome Gift". Boston Magazine. Retrieved 2015-10-17.
  16. ^ Writer, Dustin Luca Staff (11 May 2017). "New bike share program spins into Salem Tuesday". Salem News.
  17. ^ "Riders - Zagster". zagster.com. Zagster. Retrieved 2015-10-17.
  18. ^ Moschen, Isabella (June 6, 2013). "The Two-Wheeled Amenity". New York Times.
  19. ^ Gallagher, John (July 24, 2013). "Dan Gilbert brings bike sharing to Motor City for his employees". Detroit Free Press.
  20. ^ "Parking and Transportation Options | It's Your Yale". your.yale.edu.
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