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EBOX
Company typeSubsidiary
IndustryTelecommunications
Founded1997
FounderJean-Philippe Béïque and Dominic Létourneau
Headquarters
1225 Saint-Charles West, 11th Floor, Longueil, Quebec
,
Canada
Area served
Ontario and Quebec
Key people
Isis Thiago De Souza (CEO)
ProductsHigh speed Internet, Television, Home phone
Number of employees
400 (2020)
ParentBell Canada
Websiteebox.ca

EBOX is a Canadian telecommunications company headquartered in Longueuil, Quebec,[1] founded in 1997 as an independent telecommunication services provider. EBOX offers a wide range of high speed Internet plans in Ontario and Quebec as well as VoIP Digital Home Phone service. EBOX also provides IPTV (Internet Protocol television).

History

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Between 2007 and 2012, EBOX, formerly known as Electronic Box, increased its net sales by 1859 %[2]. Following a decision from the CRTC in 2011 favouring Canadian independent telecom service providers, Electronic Box was the first provider to offer Internet services at a reduced rate[2].

In 2013, EBOX was nominated as a PROFIT 500 company which recognises the top 500 Canadian companies which had the highest annual growth.

In 2016, Electronic Box simplified its name by rebranding to EBOX.

In 2017, EBOX launched their largest advertising campaign in collaboration with the Dentsubos advertising agency [3] which allowed them to grow their customer base to 70,000[4].

In April of 2018, EBOX launched their IPTV service [5]. which enabled them to expand their customer base to 130,000[6].

In a surprise decision on May of 2021, the CRTC cancelled their wholesale tariff rate reductions that were proposed two years earlier in 2019. This had a devastating impact on many independent telecom providers such as EBOX who had already lowered their rates in anticipation of having the reduced access rates implemented retroactively.

EBOX CEO Jean-Philippe Béïque declared that the CRTC had made the most anti-consumer decision ever and would grant large telecom incumbent providers freedom to charge what they want. »[7] In January of 2022, EBOX announces a first ever rate increase for all of their subscribers since 2015[8]. However, the announced increase was reverted on February 10th, 2022 before it was even fully implemented with no explanation provided. [9].

On February 24th, 2022, Bell formally announced their acquisition of EBOX [10]. EBOX co-founders Jean-Philippe Béique and Dominic Létourneau announced at the same time that they have resigned from EBOX and the company will continue to operated independently. Some of the reasons they provided for the sale was due to financial challenges caused by the CRTC's 2021 decision along with increased costs related to higher data usage caused by the increased amount of people working from home. [11]

Services

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EBOX offers their services as a third party provider by using the distribution networks of Bell, Cablevision[12], Rogers, Vidéotron and Cogeco.

Internet

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Internet services are offered either by cable or DSL, with download speeds between 5 to 940 Mbit/s and data usage plans from 100 GB/month to unlimited and certain limited plans offer an unlimited off-peak data usage period for a nominal extra cost.

Phone

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EBOX also offers home or office phone service when combined with one of their Internet plans.

Television

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The EBOX television service is offered on an Android TV based platform. The service uses Sagemcom set top boxes (STB) which allows access to Google Play Store and includes Chromecast functionality.

During 2019, support for non STB devices was added including Sony Bravia Android TV, Nvidia Shield (2017, 2019 and Pro), Xiaomi MiBox 4S and Amazon FireTV (2nd generation or higher including TV's with FireTV built-in.

In 2020, EBOX TV launched their cloud PVR service which allows subscribers to make recordings without requiring a local hard disk unit. Work is also being made to introduce a second generation of STB's made by Technicolor.

CNOC member

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EBOX was a member of CNOC (Canadian Network Operators Consortium) until 2022 when they were no longer an eligible independent Telcom provider following their acquisition by Bell.

EBOX retail store and campus

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In 2016, EBOX announces the grand opening of its first ever {{unité|3000|square} feet retail store where clients can test and purchase their products. A few weeks later, EBOX announces a 7.5 million dollar investment [13] for the installation of Campus EBOX, a workplace for their 150 employees.

References

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  1. ^ "About our Internet services in Ontario and Quebec". Retrieved March 28, 2022.
  2. ^ a b [url=http://www.lactualite.com/lactualite-affaires/les-leaders-croissance/je-veux-devenir-un-fournisseur-majeur-de-services-internet/ www.lactualite.com/lactualite-affaires/les-leaders-croissance/je-veux-devenir-un-fournisseur-majeur-de-services-internet/].
  3. ^ "EBOX se fait voir et entendre - Grenier aux nouvelles" (in French). Retrieved 2017-11-08.
  4. ^ "3. EBOX: David contre les Goliath" (in Canadian French). 2017-10-13. Retrieved 2017-11-08.
  5. ^ "Ebox se lance dans la télé" (in Canadian French). 2018-05-22. Retrieved 2019-05-14.
  6. ^ [url=https://www.lesaffaires.com/dossier/les-recettes-de-croissance-des-300/ebox--des-prix-concurrentiels-et-une-execution-impeccable/605897 www.lesaffaires.com/dossier/les-recettes-de-croissance-des-300/ebox--des-prix-concurrentiels-et-une-execution-impeccable/605897]
  7. ^ [url=https://www.lapresse.ca/affaires/2021-05-27/internet-de-gros/le-crtc-annule-sa-baisse-de-tarifs.php www.lapresse.ca/affaires/2021-05-27/internet-de-gros/le-crtc-annule-sa-baisse-de-tarifs.php]
  8. ^ [url=https://www.lapresse.ca/affaires/entreprises/2022-01-13/internet/des-hausses-minimales-des-prix-en-attendant-ottawa.php www.lapresse.ca/affaires/entreprises/2022-01-13/internet/des-hausses-minimales-des-prix-en-attendant-ottawa.php]
  9. ^ [url=https://us4.campaign-archive.com/?u=3a53277e19e460b3a2b43b3da&id=31fbf7ca8b us4.campaign-archive.com?u=3a53277e19e460b3a2b43b3da&id=31fbf7ca8b]
  10. ^ [url=https://www.planhub.ca/blog/fr/bell-achete-le-fournisseur-internet-ebox/ www.planhub.ca/blog/fr/bell-achete-le-fournisseur-internet-ebox/]
  11. ^ [url=https://www.lapresse.ca/affaires/entreprises/2022-02-24/bell-acquiert-ebox.php www.lapresse.ca/affaires/entreprises/2022-02-24/bell-acquiert-ebox.php]
  12. ^ [url=https://www.ebox.ca/blogue/ebox-en-abitibi-et-en-haute-mauricie/ www.ebox.ca/blogue/ebox-en-abitibi-et-en-haute-mauricie/]
  13. ^ [url=http://www.ebox.ca/en/blog/ebox-campus-7-5-million-dollars-investment/ www.ebox.ca/en/blog/ebox-campus-7-5-million-dollars-investment/].

Category:Telecommunications companies of Canada Category:Internet service providers of Canada Category:Telecommunications companies established in 1997 Category:Internet technology companies of Canada

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