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Cynergy Software Cynergy Software is a web-based, help desk software used for internal employee support, external customer service and tracking assets with an email ticketing system. The software is utilized in various support and service desk departments such as Information Technology, maintenance departments, human resources departments as well as software companies that need to keep track of issues on their software. Cynergy is written and supported by Cynergy Software based in Oklahoma City, OK. Cynergy is a product and division owned and operated by U.S. Infotel Corporation.an Oklahoma based corporation.

Licensing Cynergy Software is proprietary software, with licensing on a per agent basis with unlimited end users and annual maintenance fees.

Standard Features

  • • End User Portal
  • • Email Ticketing System
  • • Knowledge Center for Solution Solving
  • • Asset Management Module
  • • Calendar for Scheduling
  • • Ticketing System for Help Desk Agents
  • • TAPI Integration for Screen Pops
  • • Reporting System
  • • Expense Management Module
  • • Rules Based Escalation Engine
  • • Opportunity Manager
  • • CRM Contact Management System
  • • Project Management Module
  • • LDAP Integration

History Version 1.0 release was in 2002 as an ASP.net web application that ran under Windows and used MS SQL Express as the backend database. It was also developed to allow larger clients to use Microsoft Windows SQL Server when desired. In 2003 Cynergy partnered with Artisoft Corporation for a telephony integrated delivery. The original software version was designed for IT companies that needed to keep track of their technicians as they worked on projects for customers around the world. As the customers grew, the number of modules that can be added to the software grew as well as the type of customers and ways that Cynergy was applied in business. Various customers use Cynergy to drive tickets for special meals in hospitals, keep track of issues with payable payments and vendors, as well as HR issues within large companies that need detailed documentation. In 2004 an opportunity module was added for companies that needed to keep track of sales in the pipeline. 2006 brought two more modules for TAPI integration to TAPI compliant VoIP telephone systems and a rules based engine for automatic escalation. During 2007 Cynergy underwent strenuous testing by independent software companies for a number of financial institutions such as Bank of the West and Allstate Bank that selected to use the application for various departments within their respective organizations. In 2008 an expense module was developed for engineers and salespeople when they travel as well as a project management module. The current 8.xx build of Cynergy runs under the latest approved Microsoft Windows environment using MS SQL as a backend database. In 2008 Mainline Corporation acquired Cynergy for their mainframe application ticketing system which gives their software engineers and over 100+ account managers a way to track issues and upgrades for clients. In 2009 Cynergy was the choice of OCT Equipment, a major Case Equipment dealer in Oklahoma City that needed a way to track over 15,000 pieces of inventory, customer data, and leads in the pipeline. Cynergy was also deployed in Qatar, Saudi Arabia by Kentz Constructors to keep track of tickets to manage their facilties in the mid east. Cynergy has also been used by various educational institutions such as Howard University, Cape Cod Technical School and Wall Independent School District in Wall, TX.


References

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1. MS SQL Server 2. MS SQL Server Express 3. [1] 4. [http://www.thesoftwarenetwork.com/Software-Vendors/Cynergy-Software Corporation/Solutions.htm Software Network] 5. NASDAQ Business Software 6. ITIL Foundations 7. Browser Based Help Desk Systems 8. Artisoft and Cynergy Partnership 9. Alliance Programs 10. Cynergy Partners with Kentz 11. Expense Modules

[edit]

• Cynergy Software - Official website

• U.S. Infotel Corporation



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