User:Jjk/Comparison of License issue-tracking systems
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This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems. The comparison includes client-server application, distributed and hosted systems.
General
[edit]System | Creator | License | src language(s) | DB | Born | System | Docs Integration | Test integration | workflow | Unicode | Custom Fields | SLA[1] | Plugin API[2] | Multiple Projects |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Assembla Tickets | Assembla | Proprietary, hosted. free 4 OSS | Ruby | MySQL | 2008 | Assembla | Wiki, email { SVN commit, doc mngr, charts, reports, notifications} | Unknown | No | Yes | Yes | No | Yes | Yes |
Bontq | Bontq LLC | Proprietary, hosted. Free 4 open source | PHP, Java | PostgreSQL | 2010 | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | |
BugTracker.NET | Corey Trager | GPL | ASP.NET, C# | SQL Server, SQL Server Express | 2002 | BugTracker.NET | charts, reports | No | Yes | Yes | Yes | No | No | Yes |
Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL | 1998-09-19 | Bugzilla | reporting: integrated reports and charts, scheduled reports by mail | Yes[3] | Yes | Yes | Yes | No | Yes | Yes |
Cerebro | CineSoft | Proprietary | C++, Qt | PostgreSQL | 2009 | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
CodeBeamer | Intland Software | Proprietary, free version | Java | MySQL, Oracle Db, Apache Derby or Postgres | 2002 | CodeBeamer | Yes, doc mgr, Scrum, Kanban, waterfall project mgm, Wiki, custom dasboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications | Yes | Yes | Yes | Yes | Yes | Yes | Unknown |
Debbugs | Debian | GPL | Perl | Flatfile, Berkeley DB indexes | 1994 | Debbugs | No | No | No | Yes | No | No | No | Unknown |
FIT Issue Management | Alcea Technologies | Proprietary | Java | flat-file, optional extension for MS SQL, MySQL, Oracle (via JDBC) | 2004 | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
Flyspray | flyspray.org | LGPL | PHP | Mysql, PostgreSQL | 2003 | Flyspray | No | No | No | No | No | No | No | Yes |
FogBugz | Fog Creek Software | Proprietary | ASP.NET on Windows, Mono on Mac and Linux | SQL Server, MySQL | 2000 | FogBugz | Integrated wiki | No | Yes | Yes | Yes | No | Yes[4] | Yes |
Fossil | D. Richard Hipp | BSD | C | SQLite | 2006 | Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes[5] |
Gemini | Countersoft | Proprietary, free for non profit / open source | ASP.NET, C# | Microsoft SQL Server | 2003 | Gemini | Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues | Yes[6] | Yes | Yes | Yes | No | Yes | Unknown |
GNATS | Free Software Foundation | GPL | C | MySQL | 1992 | GNATS | No | No | No | No | No | No | No | Unknown |
GLPI | INDEPNET | GPL | PHP | MySQL | 2003-11-17 | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
Google Code Hosting | Google Code | Proprietary, hosted; available for open source projects | Python | BigTable | 2004 | Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | No | Yes | Yes | Yes | No | No | Yes |
HP Quality Center | Hewlett-Packard, formerly Mercury Interactive | Proprietary | C++ (Visual Studio.NET 2005) (client), Java (server) | SQL Server, Oracle | Unknown | HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes |
IBM Rational ClearQuest | Rational Software | Proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | 1998 | IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | No | No | Yes |
IBM Rational Team Concert | Rational Software | Proprietary | kernel: Java; API: Java | IBM DB2, Oracle, SQL Server, [Derby]] | Unknown | IBM Rational Team Concert | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes |
ikiwiki | Joey Hess | mostly GPLv2 (mixed) | Perl | git, darcs, bzr, svn, monotone, mercurial, tla | Unknown | ikiwiki | No | No | No | Yes | Yes | No | No | Unknown |
IssueNet | Elsinore Technologies Inc. | Proprietary | ASP.NET, C#, C++ | SQL Server | Unknown | IssueNet | Advanced reporting, configurable dashboards, Microsoft Project integration | No | Yes | Yes | Yes | No | Yes | Unknown |
iSupport | GWI Software, Inc. | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | Unknown | iSupport | Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based asset management, escalation rules, surveys, related issues, call scripts | No | Yes | Yes | Yes | No | No | Unknown |
JIRA | Atlassian | Proprietary, Free for non-commercial use | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2003 | JIRA | Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS, PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[7] | Yes | Yes | Yes | Yes | Yes[8] | Yes |
Launchpad | Canonical Ltd. | AGPL, hosted. Available for free for open source projects | Python, Javascript | PostgreSQL | 2004 | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
Liberum Help Desk | Doug Luxem | GPL | ASP | SQL Server, Access | 2000 | Liberum Help Desk | No | No | No | No | No | No | No | Unknown |
Kayako SupportSuite | Kayako | Proprietary, some parts GPL | PHP | MySQL | 2001 | Kayako SupportSuite | Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder | No | No | Yes | Yes | Yes | Yes | Unknown |
LibreSource | Artenum | GPLv2 | HTML, Java on all platforms | PostgreSQL | Unknown | LibreSource | No | No | No | Yes | No | No | No | Unknown |
MantisBT | Various (open source contributors) | GPLv2 | PHP | ADOdb (MySQL, PostgreSQL, MS SQL, etc) | 2000 | MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes |
Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Microsoft SQL Server | Unknown | Microsoft Dynamics CRM | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown |
Mojo Helpdesk | Metadot | online / hosted only | Ruby on Rails | Unknown | Unknown | Mojo Helpdesk | Yes | Yes | Yes | Yes | Yes | Yes | No | Unknown |
OnTime | Axosoft | Proprietary, Saas | C#, .NET | SQL Server | 2002 | OnTime | Wiki, SVN, VSS, Vault, Email Notification, Subversion | No | Yes | Yes | Yes | Yes | Yes | Yes |
org-mode | Carsten Dominik | GPLv3 | Emacs Lisp | text file(s) | Unknown | org-mode | No | No | Yes | Yes | Yes | No | No | Unknown |
OTRS | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | OTRS | Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Unknown |
Projistics | Nagarro | Proprietary | C#, .NET, Com+ | SQL Server | Unknown | Projistics | Yes | No | Yes | Yes | No | No | No | Unknown |
Redmine | Jean-Philippe Lang | GPLv2 | Ruby on Rails | MySQL, PostgreSQL, SQLite | 2006 | Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | Yes[9] | Yes | Yes | Yes | No | Yes | Yes |
Remedy Action Request System | BMC Software | Proprietary | C | Oracle, SQL Server, DB2, Informix, Sybase ASA | Unknown | Remedy Action Request System | With RKM, the Remedy Knowledge Base product from BMC | No | Yes[10] | Yes | Yes | Yes | Yes | Unknown |
Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle, SQLite | 1999-10-13 | Request Tracker | Yes | No | Yes | Yes | Yes | Yes[11] | Yes[12] | Yes |
Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | SQLite, MySQL, PostgreSQL, Berkeley DB | 2001 | Roundup | wiki can be integrated or linked | No | Yes | Yes | Yes | No | No | Yes |
Spiceworks Desktop | Spiceworks | Proprietary, freeware | Ruby on Rails | sqlite | Unknown | Spiceworks Desktop | asset inventory, reporting, ticket-based help desk | No | Yes | Yes | Yes | No | No | Unknown |
StarTeam | originally Starbase Corporation, currently Borland | Proprietary | Java, C++, others | SQL Server recommended, Oracle, DB2 supported | Unknown | StarTeam | No | Yes[13] | No | No | No | No | No | Unknown |
Supportworks | Hornbill Systems | Proprietary | Visual C++ and PHP | MS SQL, MySQL, Oracle, Sybase | 1994 | Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes[14] | Unknown |
Team Foundation Server | Microsoft | Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | Team Foundation Server | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Unknown |
Teamwork | Open Lab | Proprietary, some parts LGPL | Java | all relational (uses Hibernate) | 2003 | Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes |
TestTrack Pro | Seapine Software, Inc. | Proprietary | C++ | Native Cross Platform Database, MySQL, Oracle, SQL Server | Unknown | TestTrack Pro | integrated charts and reports, external reporting supported through ODBC interface | Yes[15] | Yes | Yes | Yes | No | No | Unknown |
Trac | Edgewall Software | New BSD | Python | SQLite, PostgreSQL, MySQL | 2006-10-01 | Trac | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes[16] | Yes |
Unawave | Unawave LLC | Proprietary | Unknown | Unknown | 2010 | Unawave | Yes, works within Google Wave | No | No | Unknown | No | No | No | Unknown |
Web Help Desk | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | 1999 | Web Help Desk | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | No | Yes | Yes | Yes | No | No | Unknown |
Wrike | Wrike, Inc. | Proprietary, hosted | Java | PostgreSQL | 2006 | Wrike | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | Yes | Yes | No | No | No | Unknown |
YouTrack | JetBrains s.r.o. | Proprietary, hosted | Java, MPS-based DSL's | Berkeley DB | 2009 | YouTrack | Yes: Wiki syntax, notifications (email, RSS, etc.), reports, export to HTML and CSV | Yes[17] | No[18] | Yes | Yes | No | No | Yes |
Zentrack | Wrike, Inc. | GPL | PHP | MySQL | Unknown | Zentrack | No | No | Yes | Yes | Yes | No | Yes | Unknown |
System | Creator | src language(s) | DB | Born | System | Docs Integration | Test integration | workflow | Unicode | Custom Fields | SLA[1] | Plugin API[2] | Multiple Projects |
Input interfaces
[edit]System | Web | CLI | GUI | REST | SOAP | Mylyn[19] | Visual Studio | Others | |
---|---|---|---|---|---|---|---|---|---|
Assembla Tickets | Yes | Yes | Yes | No | Yes | No | Yes | No | No |
BugTracker.NET | Yes | Yes | No | No | No | No | No | No | No |
Bugzilla | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | No | No | No | No | Yes | No | No |
Debbugs | Yes | Yes | Yes | No | No | No | No | No | No |
Flyspray | Yes | No | No | No | No | No | No | No | No |
FogBugz | Yes | Yes | Yes | No | Yes | No | Yes | Yes | Yes XML |
Fossil | Yes | No | Yes | No | No | No | No | No | No |
Gemini | Yes | Yes | No | Yes | Yes | No | No | Yes | No |
GNATS | Yes | No | Yes | No | No | No | No | No | No |
Google Code Hosting | Yes | No | No | No | No | No | Yes[20] | No | No |
HP Quality Center | Yes | No | No | No | No | No | Yes[21] | No | No |
IBM Rational ClearQuest | Yes | Yes | No | Yes | No | No | Yes | No | No |
ikiwiki | Yes | No | Yes | Yes | No | No | No | No | No |
IssueNet | Yes | Yes | No | Yes | No | No | No | Yes | No |
iSupport | Yes | Yes | No | No | No | No | No | No | No |
JIRA | Yes | Yes | Yes[22] | Yes | Yes | Yes | Yes | Yes[23] | No |
Launchpad | Yes | Yes | No | No | Yes | No | No | No | Yes - Python[24] |
Liberum Help Desk | Yes | No | No | No | No | No | No | No | No |
LibreSource | Yes | No | No | No | No | No | No | No | No |
Kayako SupportSuite | Yes | Yes | No | No | No | No | No | No | No |
MantisBT | Yes | No | No | No | No | Yes | Yes | No | No |
Microsoft Dynamics CRM | Yes | Yes | No | No | No | Yes | No | No | No |
Mojo Helpdesk | Yes | Yes | No | No | No | No | No | No | No |
OnTime | Yes | Yes | No | Yes | No | Yes | No | Yes | Yes - Eclipse, iPhone |
org-mode | No | No | Yes | No | No | No | No | No | No |
OTRS | Yes | Yes | No | No | No | Yes | No | No | No |
System | Web | CLI | GUI | REST | SOAP | Mylyn[19] | Visual Studio | Others | |
Projistics | Yes | No | No | No | No | No | No | No | No |
Redmine | Yes | Yes | No | No | Yes | No | Yes | No | No |
Remedy Action Request System | Yes | Yes | No | Yes | No | Yes | No | No | No |
Request Tracker | Yes | Yes | Yes | No | Yes[25] | No | No | No | No |
Roundup | Yes | Yes | Yes | No | No | No | No | No | No |
Spiceworks Desktop | Yes | Yes | No | No | No | No | No | No | Yes - iPhone |
StarTeam | No | No | No | Yes | No | No | No | Yes | No |
Supportworks | Yes | Yes | No | Yes | Yes[26] | No | No | No | No |
Team Foundation Server | Yes | Yes | Yes | No | No | Yes | No | Yes | No |
Teamwork | Yes | Yes | No | No | No | No | No | No | No |
TestTrack Pro | Yes | No | No | Yes | No | Yes | No | Yes | No |
Trac | Yes | No | No | No | No | No | Yes | No | Yes XMLRPC |
Unawave | Yes | No | No | No | No | No | No | No | No |
Web Help Desk | Yes | Yes | No | No | No | No | No | No | No |
Wrike | Yes | No | No | No | No | No | No | No | No |
YouTrack | Yes | No | No | No | Yes | No | No | No | No |
Zentrack | Yes | Yes | No | No | No | No | No | No | Yes JSON, XML |
System | Web | CLI | GUI | REST | SOAP | Mylyn[19] | Visual Studio | Others |
Notification interfaces
[edit]System | RSS | Atom | XMPP | ||
---|---|---|---|---|---|
Assembla | Yes | Yes | No | No | Yes |
BugTracker.NET | Yes | No | No | No | No |
Bugzilla | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | Yes | No | Yes |
Debbugs | Yes | No | No | No | No |
Flyspray | Yes | No | No | Yes | No |
FogBugz | Yes | Yes | No | No | No |
Fossil | No | Yes | No | No | No |
Gemini | Yes | Yes | No | No | No |
GNATS | Yes | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No |
HP Quality Center | Yes | No | No | No | No |
IBM Rational ClearQuest | Yes | No | No | No | No |
ikiwiki | No | Yes | Yes | No | No |
IssueNet | Yes | No | No | No | No |
iSupport | Yes | No | No | No | No |
JIRA | Yes | Yes | No | Yes | No |
Liberum Help Desk | Yes | No | No | No | No |
LibreSource | No | No | No | No | No |
Kayako SupportSuite | Yes | No | No | No | No |
MantisBT | Yes | Yes | No | No | Yes |
Microsoft Dynamics CRM | Yes | No | No | No | No |
Mojo Helpdesk | Yes | No | No | No | No |
OnTime | Yes | Yes | No | No | No |
org-mode | No | No | No | No | No |
OTRS | Yes | No | No | No | No |
Projistics | No | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes |
Remedy Action Request System | Yes | No | No | No | No |
Request Tracker | Yes | Yes[27] | No | No | No |
Roundup | Yes | No | No | No | No |
Spiceworks Desktop | Yes | No | No | No | No |
StarTeam | No | No | No | No | No |
Supportworks | Yes | No | No | No | No |
Team Foundation Server | Yes | No | No | No | No |
Teamwork | Yes | Yes | No | No | Yes |
TestTrack Pro | Yes | No | No | No | No |
Trac | Yes | Yes | No | No | No |
Unawave | Yes | No | No | No | No |
Web Help Desk | Yes | No | No | No | No |
Wrike | Yes | No | No | No | No |
YouTrack | Yes | Yes | No | Yes | No |
Zentrack | Yes | No | No | No | No |
System | RSS | Atom | XMPP |
Revision control system integration
[edit]System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
---|---|---|---|---|---|---|---|---|---|---|---|
Assembla Tickets | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
Bontq | No | No | No | No | No | No | No | No | No | No | No |
BugTracker.NET | Yes | Yes | No | No | Yes | No | Yes | No | No | No | No |
Bugzilla | Yes[28] | Yes[29] | Yes | No | No | Yes | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | No | No | No | Yes | Yes | No | No | No | No |
Debbugs | No | Yes | No | No | No | No | No | No | No | No | No |
Flyspray | No | No | No | No | No | No | No | No | No | No | No |
FogBugz | Yes | Yes | No | No | No | Yes | Yes | Yes | No | No | 2[30] |
Fossil | No | No | No | No | No | No | No | No | Yes | No | 1[31] |
Gemini | No | No | No | No | No | Yes | Yes | No | No | No | 1[32] |
GNATS | No | No | No | No | No | Yes | No | No | No | No | No |
Google Code Hosting | No | Yes | No | No | No | No | Yes | No | No | No | No |
HP Quality Center | No | No | No | No | No | No | No | No | Yes | No | No |
IBM Rational ClearQuest | No | No | No | No | No | No | No | No | Yes | Yes | No |
ikiwiki | No | No | No | No | No | No | No | No | No | No | No |
IssueNet | No | No | No | No | No | No | Yes | Yes | No | No | 1[32] |
iSupport | No | No | No | No | No | No | No | No | No | No | No |
JIRA | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes[33] | Yes | No |
Liberum Help Desk | No | No | No | No | No | No | No | No | No | No | No |
LibreSource | No | No | No | No | No | No | Yes | No | No | No | No |
Kayako SupportSuite | No | No | No | No | No | No | No | No | No | No | No |
MantisBT | Yes | Yes[34] | No | No | No | Yes | Yes | No | No | No | No |
Microsoft Dynamics CRM | No | No | No | No | No | No | No | No | No | No | No |
Mojo Helpdesk | No | No | No | No | No | No | No | No | No | No | No |
OnTime | No | Yes[35] | No | No | No | No | Yes | Yes | No | No | Yes VSS, Vault Sourcegear |
org-mode | No | No | No | No | No | No | No | No | No | No | No |
OTRS | No | No | No | No | No | No | No | No | No | No | No |
Projistics | No | No | No | No | No | No | No | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No | No | No |
Remedy Action Request System | No | No | No | No | No | No | No | No | No | Yes | No |
Request Tracker | No | No | No | No | No | Yes | Yes | No | No | No | No |
Roundup | No | No | No | No | Yes | No | Yes | No | No | No | No |
Spiceworks Desktop | No | No | No | No | No | No | No | No | No | No | No |
StarTeam | No | No | No | No | No | No | No | No | No | No | No |
Supportworks | No | No | No | No | No | No | No | No | No | No | No |
Team Foundation Server | No | No | No | No | No | No | No | No | No | No | No |
Teamwork | No | No | No | No | No | No | Yes | No | No | No | No |
TestTrack Pro | No | No | No | No | No | Yes | Yes | Yes | No | Yes | 5[36] |
Trac | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes[37] | Yes | No | No |
Unawave | No | No | No | No | No | No | No | No | No | No | No |
Web Help Desk | No | No | No | No | No | No | No | No | No | No | No |
Wrike | No | No | No | No | No | No | Yes | No | No | No | No |
YouTrack | Yes[38] | Yes[38] | No | No | No | Yes[38] | Yes[38] | Yes[38] | No | Yes[38] | 3[38][39] |
Zentrack | No | No | No | No | No | No | No | No | No | No | No |
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
Authentication methods
[edit]System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
---|---|---|---|---|---|---|---|---|
Assembla Tickets | Yes | No | No | Yes | No | Yes (private version) | Unknown | Unknown |
Bontq | Yes | No | No | No | No | No | Unknown | Unknown |
BugTracker.NET | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Bugzilla | Yes | No | No | No | No | Yes | Unknown | No |
codeBeamer | Yes | No | No | No | No | Yes | Unknown | No |
Debbugs | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Flyspray | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
FogBugz | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Fossil | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Gemini | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
GNATS | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Google Code Hosting | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
HP Quality Center | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
IBM Rational ClearQuest | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
ikiwiki | Yes | Unknown | Unknown | Yes | Unknown | Yes: (through web server auth) | Unknown | Unknown |
IssueNet | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
iSupport | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
JIRA | Yes | No | No | Yes | Yes | Yes | Unknown | No |
Liberum Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
LibreSource | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Kayako SupportSuite | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
MantisBT | Yes | No | No | Yes[40] | Yes[41] | Yes | Unknown | No |
Microsoft Dynamics CRM | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Mojo Helpdesk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Google account |
OnTime | Yes | No | No | No | No | Yes | No | No |
org-mode | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
OTRS | Unknown | Yes | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Projistics | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Redmine | Yes | Yes[42] | No | Yes[43] | No | Yes | Yes, via Apache (using mod_rails) | No |
Remedy Action Request System | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Request Tracker | Yes | Unknown | Unknown | Yes[44] | Unknown | Yes[45] | Unknown | Yes[46] |
Roundup | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Spiceworks Desktop | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
StarTeam | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Supportworks | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Team Foundation Server | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Teamwork | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Simple container auth. |
TestTrack Pro | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Trac | Yes | Yes[47] | No | Yes[48] | No | Yes | Unknown | No |
Unawave | No | No | No | No | No | No | Unknown | Yes, Google account |
Web Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Wrike | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
YouTrack | Yes | No | No | Yes | No | Yes[49] | Unknown | Yes: JIRA account |
Zentrack | Yes | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
See also
[edit]- Comparison of help desk issue tracking software
- Help desk
- Issue tracking system
- List of personal information managers
- List of project management software
References
[edit]- ^ a b service level agreement
- ^ a b to integrate w/ other products
- ^ Testopia
- ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
- ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
- ^ Testuff.com
- ^ Multiple vendors
- ^ Plugins.atlassian.com
- ^ Hudson
- ^ Restricted to administrators
- ^ Needs a third-party extension (RT ::Extension::SLA RT::Extension::SLA)
- ^ RT can be extended through Perl extensions, see for example RTX:: modules search.cpan.org
- ^ Borland
- ^ 5005 API exists but is undocumented
- ^ TestTrack TCM
- ^ List of trac plugins
- ^ YouTrack integration with test management tools
- ^ Not supported in version 2.x (planned for the next release).
- ^ a b c List of Mylyn connector extensions
- ^ Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment
- ^ QcMylyn
- ^ By third-party extension: plugins.atlassian.com
- ^ Visual Studio extension in beta stage: studio.atlassian.com
- ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
- ^ REST API for Request Tracker
- ^ Through 5005 API, but is undocumented
- ^ Request Tracker RSS support
- ^ Git Bugzilla Extension
- ^ Mercurial Bugzilla Extension
- ^ Visual SourceSafe, Vault (revision control system)
- ^ Fossil
- ^ a b Visual SourceSafe
- ^ No diff, just virtual version numbers.
- ^ via the SourceHgWeb plugin
- ^ via the Mercurial SCM Plug-In For Axosoft OnTime
- ^ Surround SCM, Visual SourceSafe, PVCS, StarTeam, SourceOffSite Classic
- ^ via the PerforcePlugin
- ^ a b c d e f g Via TeamCity integration
- ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
- ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
- ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
- ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
- ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
- ^ Needs a third-party extension (Search.cpan.org)
- ^ Needs a third-party extension (RT::Authen::ExternalAuth)
- ^ See available extensions
- ^ "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
- ^ "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.
- ^ Applicable for Enterprise Edition only.
External links
[edit]- Review of several ticketing systems (2005) appearing in Linux Magazine