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Syniverse Technologies
Company typePublic (NYSE: SVR)
IndustryTelecommunications technology
Founded1987
Headquarters8125 Highwoods Palm Way, Tampa, FL 33647
Key people
Tony Holcombe, President and CEO
Jeffrey S. Gordon, CTO
Leigh M. Hennen, CHRO
David W. Hitchcock, CFO
ProductsList of Syniverse products
Revenue$502 million (2008)[1]
Number of employees
1,100
Websitewww.syniverse.com

Syniverse Technologies (NYSE: SVR) is a global company that provides technology and business services for the telecommunications industry. The company’s solutions make it possible for disparate technologies and standards to interoperate, so operators in the mobile industry can provide their subscribers with access to voice calls, data and other services as users move across networks around the world. Syniverse’s core service areas include messaging, roaming, network and database, and business intelligence solutions, as well as value-added services.

Established in 1987 as a GTE business unit, GTE Telecommunications Services Inc. (GTE TSI),[2] Syniverse has been involved in the telecommunications industry for more than 20 years. The company’s global headquarters are in Tampa, Florida, U.S.A., and it has regional headquarters in The Netherlands, Argentina and China.

Syniverse is ISO 9001:2000 certified and TL 9000 approved, meaning the company adheres to the principles of customer focus and quality improvement practices.[3]

History

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Syniverse was first established in 1987 as a GTE business unit, GTE Telecommunication Services Inc. (GTE TSI). Soon after, the company launched voice clearing, settlement and exchange, post-call validation, and message rating services. During the following years, it established several call delivery, fraud and roaming products, and in 1993, it developed the first wireless SS7 network to support intelligent network-based services.

The company began to offer its services globally in 1998 when it provided interoperability services to Australia, China, Japan and Korea. It received an international leadership award two years later for expansion between Korea, Hong Kong, Japan and North America.

In 1999, the company became a founding member of the GSM Association (GSMA) Associate Members’ program, and the following year, it became a wholly-owned subsidiary of Verizon Information Services Inc. The company changed its name from GTE to TSI Telecommunication Services Inc. in 2001.

That same year, the company introduced several services. One was a global GRX service to allow GPRS users access to high-speed mobile Internet services. Another was a suite of mobile data services, including international SMS interoperability.

In 2002, TSI became an independent, private corporation after being acquired by a private investment group. In the following years, the company launched international roaming and mobile number portability solutions.

TSI changed its corporate name to Syniverse Technologies in 2004.[4] That same year, the company launched its global MMS interworking gateway,[5] which allowed mobile messaging interoperability across networks.

On February 10, 2005, Syniverse became a public company, trading on the New York Stock Exchange under the symbol SVR.[6] Also in 2005, the company developed a platform to distribute wireless AMBER AlertTM messages about missing children in the United States;[7] offered the first 1xRTT/1xEV-DO solution to enable mobile data roaming for CDMA subscribers;[8] and became a founding investor, board member and technical participant of dotMobi, the registry for the .mobi domain.[9]

In 2006, Syniverse acquired Interactive Technology Holdings Limited (ITHL), expanding the company’s customer base in Asia Pacific and adding key new products.[10] The following year, Syniverse was appointed to provide wireless number portability services to both Singapore [11] and Canada,[12] and acquired the wireless data and financial clearing business of Billing Services Group Limited (BSG), further expanding Syniverse’s global reach.[13]

The company won multiple global awards in 2008 for Syniverse DataNet,[14][15] a solution developed to maximize protection against roaming fraud.

In 2009, the company introduced SyniverseSM NEXT,[16] the industry’s first advanced messaging hub, and SyniverseSM MORE,[17] a suite of roaming hub solutions. Also in 2009, Syniverse became part of Standard & Poor’s Midcap 400 under the Global Industry Classification Index (GCIS) Wireless Telecommunications Services Sub-industry index[18] and was selected as one of two companies selected to provide mobile number portability in India.[19]

Services

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Messaging

  • Syniverse NEXT Advanced Messaging Hub
  • SMS Interoperability
  • MMS Interoperability
  • Specialized SMS

Roaming

  • Roaming Hub Services
  • Data Clearing
  • Financial Clearing and Settlement
  • Fraud Management
  • Roaming Interoperability

Network and Database

  • Network Signaling and Transport
  • Interworking Gateway
  • Database
  • Data Management
  • Number Portability

Business Intelligence

  • Roaming Data Reporting - Visibility® Services
  • RoamWise
  • Roaming Management Services (RMS)
  • RoamMonitor
  • Automated TADIG Testing Tool Cross Check Analysis (CCA)
  • Network Business Intelligence - VisWise®
  • Automated Tariff Simulation

Value-Added Services

  • Prepaid Platform Services
  • Multimedia Application Platform-Interactive Video Response System (IVDRS)
  • Personalized Ringback Tone

Awards and Involvement

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Syniverse actively works in conjunction with industry organizations, associations, standards bodies and working groups. For a list of these groups, visit the company’s industry participation page.

In 2008, Syniverse won three awards for its Syniverse DataNet. First, the company was awarded the GSMA’s Global Mobile Award for Best Roaming Product or Service for Syniverse DataNet, the company’s near-real time roaming data exchange (NRTRDE) solution that protects network operators and their subscribers from fraud and makes fraud easier to detect and resolve.[20] Syniverse also won Global Telecoms Business’s International mobile service innovation award for its roaming anti-fraud protection[21] and the 2008 Florida Governor’s Business Diversification Award for Innovation in the Mega Market (county population 800,001 and higher) category.[22]

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Footnotes

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  1. ^ Fact Sheet. Syniverse Technologies. http://www.syniverse.com/content/Fact-Sheet Retrieved on April 13, 2009.
  2. ^ “Syniverse Hldgs Inc SVR” Market Watch. http://www.marketwatch.com/tools/quotes/profile.asp?symb=svr. Retrieved on March 18, 2009.
  3. ^ “Company Profile for Syniverse Technologies, Inc.” Business Wire. http://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&newsId=20080523005009&newsLang=en. Retrieved on March 19, 2009.
  4. ^ “TSI Now Syniverse Technologies” (March 1, 2004). eWeek. http://www.eweek.com/c/a/IT-Infrastructure/TSI-Now-Syniverse-Technologies/. Retrieved on March 19, 2009.
  5. ^ “Syniverse Technologies Launches Global MMS Interoperability Solution” (March 17, 2004). Business Wire. http://www.businesswire.com/portal/site/home/index.jsp?epi-content=GENERIC&newsId=20040322005233&newsLang=en&beanID=202776713&viewID=news_view. Retrieved on March 19, 2009.
  6. ^ “Syniverse completes IPO, begins trading” (February 10, 2005). Tampa Bay Business Journal. http://tampabay.bizjournals.com/tampabay/stories/2005/02/07/daily46.html?jst=b_ln_hl. Retrieved March 19, 2009.
  7. ^ “Wireless AMBER Alerts Up and Running” (May 17, 2005). Wireless Week. http://www.wirelessweek.com/wireless-amber-alerts-up-and-running.aspx. Retrieved on March 19, 2009.
  8. ^ “Syniverse Signs Three More Wireless Operators for 1xRTT/1xEV-DO Solution; Syniverse Now Enables Mobile Data Roaming For More Than 115 million CDMA Subscribers Worldwide” (September 27, 2005). TMC Net. http://www.tmcnet.com/usubmit/2005/sep/1186942.htm. Retrieved on March 19, 2009.
  9. ^ “Here comes dot.mobi” (July 14, 2005). Telecom Redux. http://www.telecomredux.com/index.php?option=com_content&task=view&id=1397&Itemid=35. Retrieved on March 19, 2009.
  10. ^ “Syniverse acquires telecommunications business of ITHL” (June 23, 2006) DQ Channels. http://dqchannels.ciol.com/content/reselleralert/106062301.asp. Retrieved on March 19, 2009.
  11. ^ Ho, Victoria. “S’pore on track for number portability” (December 26, 2007). ZDNet Asia. http://www.zdnetasia.com/news/communications/0,39044192,62035831,00.htm. Retrieved on March 16, 2009.
  12. ^ “Syniverse helps Canadians meet WNP deadline” (March 15, 2007). Telephony Online. http://login.telephonyonline.com/wall.aspx?ERIGHTS_TARGET=http%3A%2F%2Ftelephonyonline.com%2Fsoftware%2Ftechnology%2Fsyniverse_wnp_deadline_031507%2Findex.html. Retrieved on March 16, 2009.
  13. ^ “Syniverse expands international footprint with BSG acquisition” (April 2. 2007). Telephony Online. http://login.telephonyonline.com/wall.aspx?ERIGHTS_TARGET=http%3A%2F%2Ftelephonyonline.com%2Fsoftware%2Ffinance%2Fsyniverse_bsg_acquisition_040207%2Findex.html. Retrieved on March 16, 2009.
  14. ^ “MWC: Global Mobile World Awards 2008 announced” (February 15, 2008). Mobility Site. http://mobilitysite.com/2008/02/mwc-global-mobile-world-awards-2008-announced/. Retrieved on March 17, 2009.
  15. ^ “GTB announces winners of 2008 Innovation Awards” (September 9, 2008). Global Telecoms Business. http://www.globaltelecomsbusiness.com/default.asp?page=7&PubID=192&ISS=24977&SID=711027. Retrieved on March 16, 2009.
  16. ^ “Syniverse NEXT Signifies Breakthrough in Mobile Messaging” (February 9, 2009). Trading Markets. http://www.tradingmarkets.com/.site/news/Stock%20News/2165139/. Retrieved on March 17, 2009.
  17. ^ Robuck, Mike. "Syniverse offers ‘More’ roaming hub features." (April 8, 2009) CED Magazine. http://www.cedmagazine.com/News-Syniverse-More-roaming-hub-040809.aspx Retrieved on April 13, 2009.
  18. ^ “Standard & Poor's Announces Change to U.S. Index” (February 19, 2009). TMC Net. http://www.tmcnet.com/usubmit/2009/02/19/4001217.htm. Retrieved on March 19, 2009.
  19. ^ “India Department of Telecommunications Selects Syniverse to Provide Mobile Number Portability” (March 9, 2009). TMC Net. http://asia.tmcnet.com/topics/india/articles/51890-india-department-telecommunications-selects-syniverse-provide-mobile-number.htm. Retrieved on March 19, 2009.
  20. ^ “MWC: Global Mobile World Awards 2008 announced” (February 15, 2008). Mobility Site. http://mobilitysite.com/2008/02/mwc-global-mobile-world-awards-2008-announced/. Retrieved on March 17, 2009.
  21. ^ “GTB announces winners of 2008 Innovation Awards” (September 9, 2008). Global Telecoms Business. http://www.globaltelecomsbusiness.com/default.asp?page=7&PubID=192&ISS=24977&SID=711027. Retrieved on March 16, 2009.
  22. ^ Doyle, Stuart “Governor’s Diversification Awards highlight 16 Florida businesses” (September 5, 2008). Enterprise Florida. http://www.eflorida.com/PressDetail.aspx?id=7136. Retrieved on March 17, 2009.
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