User:Dvavasour/Systems
BT's Systems
[edit]Introduction
[edit]We need to consider BT's systems at three layers:
- Services (that is information sources)
- Gatekeeper systems (that is, systems which allow users to get to the services)
- Client side
Client Side
[edit]The following are the ways of accessing BT systems the all need a BT Build laptop
- Directly connected to BT Network
- idesk (Citrix client) this comes with 6-digit and 8-digit fobs
- thinapps (Citrix client)
- VPN - as if directly connected, but remotely.
Direct connection to the BT Network
[edit]As the name implies, you are physically in a BT location connected to the internal network
idesk
[edit]idesk is a Citrix client session. In its 6-digit fob version it gives access to a fixed desktop, while the 8-digit fob version gives wider access. However, only applications placed on the desktop are available
thinapps
[edit]thinapps is another Citrix client session, giving freer access.
VPN
[edit]VPN access gives access as if connected to the BT network. BT are not prepared to grant VPN access to anyone other than BT staff.
Gatekeeper Systems
[edit]- egatekeeper
- Control-M
Services
[edit]- Facts
- Supportal
- Bridge Support Directory
- Live Link
- SALSA
- PI (Primary Integration)
- Clarify