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An example of a phishing email, disguised as an official email from a (fictional) bank. The sender is attempting to trick the recipient into revealing secure information by "confirming" it at the phisher's website.

[[:Image:yahoo phishing.jpg|right|thumb|A Geocities web page duplicating a Yahoo! login page.]]

In computing, a Living Lab is a virtual organization consisting of a user community that collaborates to solve problems of common interest. The solutions typically involve information technology solutions that are geographically distributed to support the distributed user base. Typical solutions such as online collaboration tools like video conferencing, shared filestores, email, instant messaging and Wikis are often combined to support particular distributed events.

Living Labs are typically implemented by governments ,[1] and often include users from a particular application domain, such as libraries, regional or municipal governments, business centres, tourism centres, and other non-government organizations.[2] A Living Lab is an example of social engineering techniques used to help users collaborate on the Internet.[3] Living Labs can include support for new legislation, user training, public awareness, and technical awareness sessions.

The first recorded mention of the term "living lab" is on the alt.online-service.America-online Usenet newsgroup on January 2, 1996,[4] although the term may have appeared earlier in the print edition of the hacker magazine 2600.[5] A phishing technique was described in detail as early as 1987, in a paper and presentation delivered to the International HP Users Group, Interex.[6] The term phishing is a variant of fishing,[7] probably influenced by phreaking,[8][9] and alludes to the use of increasingly sophisticated baits used in the hope of a "catch" of financial information and passwords. The word may also be linked to leetspeak, in which ph is a common substitution for f.[10]

History and current status of phishing

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Early phishing on AOL

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Phishing on AOL was closely associated with the warez community that exchanged pirated software. Those who would later phish on AOL during the 1990s originally used fake, algorithmically generated credit card numbers to create accounts on AOL, which could last weeks or possibly months. After AOL brought in measures in late 1995 to prevent this, early AOL crackers resorted to phishing for legitimate accounts.[11]

A phisher might pose as an AOL staff member and send an instant message to a potential victim, asking him to reveal his password.[12] In order to lure the victim into giving up sensitive information the message might include imperatives like "verify your account" or "confirm billing information". Once the victim had revealed the password, the attacker could access and use the victim's account for criminal purposes, such as spamming. Both phishing and warezing on AOL generally required custom-written programs, such as AOHell. Phishing became so prevalent on AOL that they added a line on all instant messages stating: "no one working at AOL will ask for your password or billing information".

After 1997, AOL's policy enforcement with respect to phishing and warez became stricter and forced pirated software off AOL servers. AOL simultaneously developed a system to promptly deactivate accounts involved in phishing, often before the victims could respond. The shutting down of the warez scene on AOL caused most phishers to leave the service, and many phishers—often young teens—grew out of the habit.[13]

Transition from AOL to financial institutions

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The capture of AOL account information may have led phishers to misuse credit card information, and to the realization that attacks against online payment systems were feasible. The first known direct attempt against a payment system affected E-gold in June 2001, which was followed up by a "post-911 id check" shortly after the September 11 attacks on the World Trade Center.[14] Both were viewed at the time as failures, but can now be seen as early experiments towards more fruitful attacks against mainstream banks. By 2004, phishing was recognized as a fully industrialized part of the economy of crime: specializations emerged on a global scale that provided components for cash, which were assembled into finished attacks.[15][16]

Recent phishing attempts

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A chart showing the increase in phishing reports from October 2004 to June 2005.

More recent phishing attempts have targeted the customers of banks and online payment services. E-mails, supposedly from the Internal Revenue Service, have also been used to glean sensitive data from U.S. taxpayers.[17] While the first such examples were sent indiscriminately in the expectation that some would be received by customers of a given bank or service, recent research has shown that phishers may in principle be able to determine which banks potential victims use, and target bogus emails accordingly.[18] Targeted versions of phishing have been termed spear phishing.[19]

Social networking sites are also a target of phishing, since the personal details in such sites can be used in identity theft;[20] in late 2006 a computer worm took over pages on MySpace and altered links to direct surfers to websites designed to steal login details.[21] Experiments show a success rate of over 70% for phishing attacks on social networks.[22]

Almost half of phishing thefts in 2006 were committed by groups operating through the Russian Business Network based in St. Petersburg[23]

Phishing techniques

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Most methods of phishing use some form of technical deception designed to make a link in an email (and the spoofed website it leads to) appear to belong to the spoofed organization. Misspelled URLs or the use of subdomains are common tricks used by phishers, such as this example URL, http://www.yourbank.com.example.com/. Another common trick is to make the anchor text for a link appear to be valid, when the link actually goes to the phishers' site, such as http://en.wikipedia.org/wiki/Genuine.

An old method of spoofing used links containing the '@' symbol, originally intended as a way to include a username and password (contrary to the standard).[24] For example, the link http://www.google.com@members.tripod.com/ might deceive a casual observer into believing that it will open a page on www.google.com, whereas it actually directs the browser to a page on members.tripod.com, using a username of www.google.com: the page opens normally, regardless of the username supplied. Such URLs were disabled in Internet Explorer,[25] while the Mozilla[26] and Opera web browsers opted to present a warning message and give the option of continuing to the site or cancelling.

A further problem with URLs has been found in the handling of Internationalized domain names (IDN) in web browsers, that might allow visually identical web addresses to lead to different, possibly malicious, websites. Despite the publicity surrounding the flaw, known as IDN spoofing[27] or a homograph attack,[28] no known phishing attacks have yet taken advantage of it. Phishers have taken advantage of a similar risk, using open URL redirectors on the websites of trusted organizations to disguise malicious URLs with a trusted domain.[29][30][31]

Filter evasion

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Phishers have used images instead of text to make it harder for anti-phishing filters to detect text commonly used in phishing emails.[32]

Website forgery

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Once the victim visits the website the deception is not over.[33] Some phishing scams use JavaScript commands in order to alter the address bar. This is done either by placing a picture of a legitimate URL over the address bar, or by closing the original address bar and opening a new one with the legitimate URL.[34]

An attacker can even use flaws in a trusted website's own scripts against the victim.[35] These types of attacks (known as cross-site scripting) are particularly problematic, because they direct the user to sign in at their bank or service's own web page, where everything from the web address to the security certificates appears correct. In reality, the link to the website is crafted to carry out the attack, although it is very difficult to spot without specialist knowledge. Just such a flaw was used in 2006 against PayPal.[36]

A Universal Man-in-the-middle Phishing Kit, discovered by RSA Security, provides a simple-to-use interface that allows a phisher to convincingly reproduce websites and capture log-in details entered at the fake site.[37]

To avoid anti-phishing techniques that scan websites for phishing-related text, phishers have begun to use Flash-based websites. These look much like the real website, but hide the text in a multimedia object.[38]

Phone phishing

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Not all phishing attacks require a fake website. Messages that claimed to be from a bank told users to dial a phone number regarding problems with their bank accounts.[39] Once the phone number (owned by the phisher, and provided by a Voice over IP service) was dialed, prompts told users to enter their account numbers and PIN. Vishing (voice phishing) sometimes uses fake caller-ID data to give the appearance that calls come from a trusted organization.[40]

Phishing examples

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PayPal phishing example

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thumb|An example of a phishing email targeted at PayPal users.

In an example PayPal phish (right), spelling mistakes in the email and the presence of an IP address in the link (visible in the tooltip under the yellow box) are both clues that this is a phishing attempt. Another giveaway is the lack of a personal greeting, although the presence of personal details would not be a guarantee of legitimacy.

Damage caused by phishing

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The damage caused by phishing ranges from denial of access to email to substantial financial loss. This style of identity theft is becoming more popular, because of the readiness with which unsuspecting people often divulge personal information to phishers, including credit card numbers, social security numbers, and mothers' maiden names. There are also fears that identity thieves can add such information to the knowledge they gain simply by accessing public records.[41] Once this information is acquired, the phishers may use a person's details to create fake accounts in a victim's name. They can then ruin the victims' credit, or even deny the victims access to their own accounts.[42]

It is estimated that between May 2004 and May 2005, approximately 1.2 million computer users in the United States suffered losses caused by phishing, totaling approximately US$929 million. United States businesses lose an estimated US$2 billion per year as their clients become victims.[43] In 2007 phishing attacks escalated. 3.6 million adults lost US $ 3.2 billion in the 12 months ending in August 2007.[44] In the United Kingdom losses from web banking fraud—mostly from phishing—almost doubled to £23.2m in 2005, from £12.2m in 2004,[45] while 1 in 20 computer users claimed to have lost out to phishing in 2005.[46]

The stance adopted by the UK banking body APACS is that "customers must also take sensible precautions ... so that they are not vulnerable to the criminal."[47] Similarly, when the first spate of phishing attacks hit the Irish Republic's banking sector in September 2006, the Bank of Ireland initially refused to cover losses suffered by its customers (and it still insists that its policy is not to do so[48]), although losses to the tune of €11300 were made good.[49]

Anti-phishing

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There are several different techniques to combat phishing, including legislation and technology created specifically to protect against phishing.

Social responses

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One strategy for combating phishing is to train people to recognize phishing attempts, and to deal with them. Education can be promising, especially where training provides direct feedback.[50] One newer phishing tactic, which uses phishing emails targeted at a specific company, known as spear phishing, has been harnessed to train individuals at various locations, including West Point Military Academy. In a June 2004 experiment with spear phishing, 80% of 500 West Point cadets who were sent a fake email were tricked into revealing personal information.[51]

People can take steps to avoid phishing attempts by slightly modifying their browsing habits. When contacted about an account needing to be "verified" (or any other topic used by phishers), it is a sensible precaution to contact the company from which the email apparently originates to check that the email is legitimate. Alternatively, the address that the individual knows is the company's genuine website can be typed into the address bar of the browser, rather than trusting any hyperlinks in the suspected phishing message.[52]

Nearly all legitimate email messages from companies to their customers contain an item of information that is not readily available to phishers. Some companies, for example PayPal, always address their customers by their username in emails, so if an email addresses the recipient in a generic fashion ("Dear PayPal customer") it is likely to be an attempt at phishing.[53] Emails from banks and credit card companies often include partial account numbers. However, recent research[54] has shown that the public do not typically distinguish between the first few digits and the last few digits of an account number—a significant problem since the first few digits are often the same for all clients of a financial institution. People can be trained to have their suspicion aroused if the message does not contain any specific personal information. Phishing attempts in early 2006, however, used personalized information, which makes it unsafe to assume that the presence of personal information alone guarantees that a message is legitimate.[55] Furthermore, another recent study concluded in part that the presence of personal information does not significantly affect the success rate of phishing attacks,[56] which suggests that most people do not pay attention to such details.

The Anti-Phishing Working Group, an industry and law enforcement association, has suggested that conventional phishing techniques could become obsolete in the future as people are increasingly aware of the social engineering techniques used by phishers.[57] They predict that pharming and other uses of malware will become more common tools for stealing information.

Technical responses

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Anti-phishing measures have been implemented as features embedded in browsers, as extensions or toolbars for browsers, and as part of website login procedures. The following are some of the main approaches to the problem.

Helping to identify legitimate sites

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Since phishing is based on impersonation, preventing it depends on some reliable way to determine a website's real identity. For example, some anti-phishing toolbars display the domain name for the visited website.[58] The petname extension for Firefox lets users type in their own labels for websites, so they can later recognize when they have returned to the site. If the site is suspect, then the software may either warn the user or block the site outright.

Browsers alerting users to fraudulent websites

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Another popular approach to fighting phishing is to maintain a list of known phishing sites and to check websites against the list. Microsoft's IE7 browser, Mozilla Firefox 2.0, and Opera all contain this type of anti-phishing measure.[59][60][61] Firefox 2 uses Google anti-phishing software. Opera 9.1 uses live blacklists from PhishTank and GeoTrust, as well as live whitelists from GeoTrust. Some implementations of this approach send the visited URLs to a central service to be checked, which has raised concerns about privacy.[62] According to a report by Mozilla in late 2006, Firefox 2 was found to be more effective than Internet Explorer 7 at detecting fraudulent sites in a study by an independent software testing company.[63]

An approach introduced in mid-2006 involves switching to a special DNS service that filters out known phishing domains: this will work with any browser,[64] and is similar in principle to using a hosts file to block web adverts.

To mitigate the problem of phishing sites impersonating a victim site by embedding its images (such as logos), several site owners have altered the images to send a message to the visitor that a site may be fraudulent. The image may be moved to a new filename and the original permanently replaced, or a server can detect that the image was not requested as part of normal browsing, and instead send a warning image.[65][66]

Augmenting password logins

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The Bank of America's website[67][68] is one of several that ask users to select a personal image, and display this user-selected image with any forms that request a password. Users of the bank's online services are instructed to enter a password only when they see the image they selected. However, a recent study suggests few users refrain from entering their password when images are absent.[69][70] Besides, this feature (like other forms of two-factor authentication) is susceptible to other attacks, such as those suffered by Scandinavian bank Nordea in late 2005,[71] and Citibank in 2006.[72]

Security skins[73][74] are a related technique that involves overlaying a user-selected image onto the login form as a visual cue that the form is legitimate. Unlike the website-based image schemes, however, the image itself is shared only between the user and the browser, and not between the user and the website. The scheme also relies on a mutual authentication protocol, which makes it less vulnerable to attacks that affect user-only authentication schemes.

Eliminating phishing mail

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Specialized spam filters can reduce the number of phishing emails that reach their addressees' inboxes. These approaches rely on machine learning and natural language processing approaches to classify phishing emails.[75][76]

Monitoring and takedown

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Several companies offer banks and other organizations likely to suffer from phishing scams round-the-clock services to monitor, analyze and assist in shutting down phishing websites.[77] Individuals can contribute by reporting phishing to both volunteer and industry groups,[78] such as PhishTank.[79]

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On January 26, 2004, the U.S. Federal Trade Commission filed the first lawsuit against a suspected phisher. The defendant, a Californian teenager, allegedly created a webpage designed to look like the America Online website, and used it to steal credit card information.[80] Other countries have followed this lead by tracing and arresting phishers. A phishing kingpin, Valdir Paulo de Almeida, was arrested in Brazil for leading one of the largest phishing crime rings, which in two years stole between US$18 million and US$37 million.[81] UK authorities jailed two men in June 2005 for their role in a phishing scam,[82] in a case connected to the U.S. Secret Service Operation Firewall, which targeted notorious "carder" websites.[83] In 2006 eight people were arrested by Japanese police on suspicion of phishing fraud by creating bogus Yahoo Japan Web sites, netting themselves 100 million yen ($870,000 USD).[84] The arrests continued in 2006 with the FBI Operation Cardkeeper detaining a gang of sixteen in the U.S. and Europe.[85]

In the United States, Senator Patrick Leahy introduced the Anti-Phishing Act of 2005 on March 1, 2005. The federal anti-phishing bill proposes that criminals who create fake web sites and send bogus emails in order to defraud consumers could be fined up to $250,000 and be jailed for up to five years.[86] The UK strengthened its legal arsenal against phishing with the Fraud Act 2006,[87] which introduces a general offence of fraud that can carry up to a ten year prison sentence, and prohibits the development or possession of phishing kits with intent to commit fraud.[88]

Companies have also joined the effort to crack down on phishing. On March 31, 2005, Microsoft filed 117 federal lawsuits in the U.S. District Court for the Western District of Washington. The lawsuits accuse "John Doe" defendants of obtaining passwords and confidential information. March 2005 also saw a partnership between Microsoft and the Australian government teaching law enforcement officials how to combat various cyber crimes, including phishing.[89] Microsoft announced a planned further 100 lawsuits outside the U.S. in March 2006,[90] followed by the commencement, as of November 2006, of 129 lawsuits mixing criminal and civil actions.[91] AOL reinforced its efforts against phishing[92] in early 2006 with three lawsuits[93] seeking a total of $18 million USD under the 2005 amendments to the Virginia Computer Crimes Act,[94][95] and Earthlink has joined in by helping to identify six men subsequently charged with phishing fraud in Connecticut.[96]

In January 2007, Jeffrey Brett Goodin of California became the first defendant convicted by a jury under the provisions of the CAN-SPAM Act of 2003. He was found guilty of sending thousands of e-mails to America Online users, while posing as AOL's billing department, which prompted customers to submit personal and credit card information. Facing a possible 101 years in prison for the CAN-SPAM violation and ten other counts including wire fraud, the unauthorized use of credit cards, and the misuse of AOL's trademark, he was sentenced to serve 70 months. Goodin had been in custody since failing to appear for an earlier court hearing and began serving his prison term immediately.[97][98][99][100]

See also

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References

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  2. ^ Skoudis, Ed (June 13, 2006). "Phone phishing: The role of VoIP in phishing attacks". searchSecurity.
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  4. ^ ""phish, v." OED Online, March 2006, Oxford University Press". Oxford English Dictionary Online. Retrieved August 9, 2006.
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  96. ^ "Earthlink evidence helps slam the door on phisher site spam ring". Retrieved December 14, 2006.
  97. ^ Prince, Brian (January 18 2007). "Man Found Guilty of Targeting AOL Customers in Phishing Scam". PCMag.com. {{cite news}}: Check date values in: |date= (help)
  98. ^ Leyden, John (January 17 2007). "AOL phishing fraudster found guilty". The Register. {{cite news}}: Check date values in: |date= (help)
  99. ^ Leyden, John (June 13 2007). "AOL phisher nets six years' imprisonment". The Register. {{cite news}}: Check date values in: |date= (help)
  100. ^ Gaudin, Sharon (June 12 2007). "California Man Gets 6-Year Sentence For Phishing". InformationWeek. {{cite news}}: Check date values in: |date= (help)
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