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SmarterTools Inc.
Company typePrivately held company
IndustryComputer software
Founded2003
Headquarters
Phoenix, Arizona
,
U.S.
ProductsSmarterMail
SmarterStats
SmarterTrack
SmarterNotify
Websitesmartertools.com


SmarterTools Inc. is a privately-held information technology management company based in Phoenix, Arizona.[1] Founded in 2003, SmarterTools has customers in more than 100 countries.[2] SmarterTools is best known for developing a Windows-based mail server, customer service software, and Web log analytics tools.


Company History

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  • 2003 – SmarterTools is established.[3]
    • January 13 – SmarterTools announces beta testing partnership with CrystalTech Web hosting.[4]
    • March 1 – SmarterTools launches its first product, SmarterStats.[5]
    • July 13 – SmarterTools launches SmarterMail.[6]
  • 2004
    • January 4 – SmarterTools launches final beta testing of SmarterTicket.[7]
    • February 12 - SmarterTools launches the completed version of SmarterTicket.[8]
  • 2005
    • February 8 – SmarterTools announces partnership with Computerized Horizons to integrate its antispam software, Declude, with SmarterMail.[9]
    • March 30 – SmarterTools announces partnership with SWsoft to integrate SmarterTools products with Plesk 7.5 for Windows.[10]
  • 2006
    • June 27 – SmarterTools names Tim Uzzanti as CEO.[11]
  • 2007
    • August 3 – SmarterTools launches beta testing of SmarterTrack.[12]
  • 2008
    • April 28 – SmarterTools launches SmarterTrack.[13]
    • October 21 – SmarterTools launches SmarterNotify.[14]


Products

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Most of SmarterTools’ products are Web-based applications designed to run on the Windows operating system. SmarterTools products are distributed by direct sales and through authorized partners and resellers.

SmarterStats

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First released March 1, 2003, SmarterStats is a Web analytics application that takes the information stored in log files and portrays it in a graphical, easy-to-read format. The SmarterStats application allows users to measure Web site visits and other important data.

Major version releases of SmarterStats include:

  • SmarterStats 1.x (March 2003)
  • SmarterStats 2.x (July 2003)
  • SmarterStats 3.x (August 2005)
  • SmarterStats 4.x (July 2008)[15]

SmarterMail

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First released July 13, 2003, SmarterMail is a Windows-based mail server software program. It competes with Microsoft Exchange, IMail, MailEnable, and other alternative mail servers.

SmarterMail is comprised of three main components: the Web interface, the Windows service, and the Web server. The Web interface is a browser-based administration platform that installs on a single server and supports administration of domains and email accounts, as well as email accounts access by end users. End users can access and manage their email accounts through Webmail or a desktop mail client application like Microsoft Outlook or Mozilla Thunderbird. The Windows service controls data storage and retrieval, protocol services, and administrative functions. Finally, the Web server gives users and administrators access to the Web interface from the Internet by utilizing the IP address assigned to the local machine.

Major version releases of SmarterMail include:

  • SmarterMail 1.x (July 2003)
  • SmarterMail 2.x (September 2004)
  • SmarterMail 3.x (February 2006)[16]
  • SmarterMail 4.x (January 2007)[17]
  • SmarterMail 5.x (March 2008)[18]

SmarterTicket

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Initially released February 12, 2004, SmarterTicket is the first issue tracking software developed by SmarterTools. Programs like SmarterTicket are most often used by an organization’s customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization’s employees. SmarterTicket is now a legacy product and has been replaced with SmarterTrack.

SmarterTicket

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First released April 28, 2008, SmarterTrack is a customer service software program that utilizes tickets to track and report on issues. The Web-based help desk application is commonly used to track customer service and support cases within an organization.

SmarterNotify

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First released October 21, 2008, SmarterNotify is a Windows-based desktop alert program that installs on the user’s local machine. SmarterNotify is compatible with SmarterTools products and can be integrated with third-party applications through the use of Web services and plugins.

See also

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References

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  1. ^ "SmarterTools Releases New Mail Server Platform". Web Host Industry Review. 2003-10-29.
  2. ^ "SmarterStats 4.x Web Log Analytics Software Released". Forbes. 2008-8-28. {{cite web}}: Check date values in: |date= (help)
  3. ^ "About SmarterTools".
  4. ^ "CrystalTech Web Hosting Inc. Chooses SmarterStats Enterprise Edition for Beta Testing". 2003-1-13. {{cite web}}: Check date values in: |date= (help)
  5. ^ "SmarterTools News". 2003-3-1. {{cite web}}: Check date values in: |date= (help)
  6. ^ "SmarterTools News". 2003-7-13. {{cite web}}: Check date values in: |date= (help)
  7. ^ "SmarterTools News". 2004-1-4. {{cite web}}: Check date values in: |date= (help)
  8. ^ "SmarterTools News". 2004-2-12. {{cite web}}: Check date values in: |date= (help)
  9. ^ "SmarterTools Partners With Declude". FindArticles. 2005-3-1. {{cite web}}: Check date values in: |date= (help)
  10. ^ "SmarterTools Partners With SWsoft's Plesk 7.5 for Windows". FindArticles. 2005-4-1. {{cite web}}: Check date values in: |date= (help)
  11. ^ "SmarterTools Hires Web Host Alum". Web Host Industry Review. 2006-6-28. {{cite web}}: Check date values in: |date= (help)
  12. ^ "SmarterTools News". 2007-8-3. {{cite web}}: Check date values in: |date= (help)
  13. ^ "SmarterTools News". 2008-4-28. {{cite web}}: Check date values in: |date= (help)
  14. ^ "SmarterTools News". 2008-10-21.
  15. ^ "SmarterStats 4.x Web Log Analytics Software Released". Reuters. 2008-8-28. {{cite web}}: Check date values in: |date= (help)
  16. ^ "Performance, Stability and Now Collaboration -- SmarterMail 3.0 Released". Red Orbit/PrimeZone Media Network. 2006-2-22. {{cite web}}: Check date values in: |date= (help)
  17. ^ "SmarterMail 4.0 Sets a Higher Standard for Mail Servers". AllBusiness.com. 2007-1-31. {{cite web}}: Check date values in: |date= (help)
  18. ^ "SmarterTools Releases SmarterMail 5.x Windows Mail Server". AllBusiness.com. 2008-3-20. {{cite web}}: Check date values in: |date= (help)
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