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Ziwo (Cloud Contact Center Solution) https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTJUm3iRy3vIjkuXnNVxT2CmZ5pub6Z_1C-R5klpYHQSEGGtpxdL658x_DECIrZRxNeqA&usqp=CAU

Ziwo is a cloud-based contact center solution known for its innovative approach to customer service and communication management. Established in 2017] the company has gained prominence in the contact center industry for its cutting-edge technology and commitment to improving customer experiences.

Overview Ziwo offers a comprehensive suite of tools and services designed to enhance communication between businesses and their customers. These services include:

Multi-Channel Communication: Ziwo enables businesses to engage with customers through various communication channels, such as voice, email, chat, and social media, providing a seamless and integrated experience.

Call Routing and Automation: Ziwo's intelligent call routing and automation features ensure that calls are directed to the right agents, reducing wait times and increasing customer satisfaction.

Analytics and Reporting: The platform provides detailed analytics and reporting tools, allowing businesses to monitor performance, gain insights into customer behavior, and make data-driven decisions.

Scalability: Ziwo is designed to scale with businesses of all sizes, from startups to enterprise-level organizations, making it a versatile solution for contact centers.

History Ziwo was founded by Renaud de Gonfreville and Eric OUISSE in 2017. Since its inception, the company has been dedicated to revolutionizing the contact center industry by leveraging the power of cloud technology. Over the years, Ziwo has earned a reputation for its commitment to innovation and customer-centric approach.

Notable Achievements: -Ziwo has achieved ISO 27001 certification for its data security practices -ZIWO Won "Best Cloud Services Partner 2022" Award - Sangoma award Night 2022

Partnerships: -Ziwo has entered into a strategic collaboration with Mashreq Bank.

https://www.mashreqbank.com/en/uae/business/partnerships/value-added-services/ziwo/

-Ziwo's Partnership with The Entrepreneurial Nation initiative by The UAE Ministry of Economy.

https://theentrepreneurialnation.com/offer/ziwo/?lang=en

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Dubai Technology Entrepreneur Campus - Dtec - https://dtec.ae/ventures/news/ziwo-software-as-a-service-based-contact-center-closes-series-a-funding/

Gulf News - https://gulfnews.com/business/corporate-news/ziwo-launches-new-cloud-based-business-phone-system-1.1642424748057

https://theentrepreneurialnation.com/?lang=en

https://www.zawya.com/en/press-release/companies-news/ziwo-cloud-telephony-solutions-announces-opening-its-new-branch-in-doha-qatar-dbgylv6q

https://gulfnews.com/business/corporate-news/enterprises-enhance-cx-quality-with-ziwo-cloud-contact-center-solution-1.1630318698902

https://www.iraqinews.com/tech/ziwo-debuts-business-phone-system-in-iraq/

https://magnitt.com/news/ziwo-pre-series-b-53097