Toku (company)
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| Industry | Cloud communications |
|---|---|
| Founder | Thomas Laboulle |
| Headquarters | 63 Chulia St, #15-01, Singapore |
Areas served | South East Asia |
Key people |
|
Number of employees | 120 (2023) |
| Website | toku |
Toku is a cloud communications company based in Singapore.[1][2]
History
[edit]Toku was founded in April 2018 by Thomas Laboulle.[3]
In September 2021, Toku raised $5 million in Series A funding.[4] The funds were used to support Toku's expansion, including the development of its "Contact Centre as a Service" platform.[4] In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform.[5] As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.[6]
In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community.[7][8] In November, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.[9][10]
In April 2023, Toku acquired Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm.[11][12][13] In December, Toku was awarded the 2023 Southeast Asia Cloud Contact Centre Services Competitive Strategy Leadership Award by Frost & Sullivan.[14]
In January 2024, Toku was recognised as the 37th Fastest Growing Company in Singapore by The Straits Times and Statista.[15]
In March 2024, Toku was ranked 225th amongst High-Growth Companies in Asia Pacific by the Financial Times and Statista.[16]
Services
[edit]Toku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone.[1][17] The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.[18]
Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.[2]
Gojek, a major on-demand services platform, uses Toku's API for communication purposes.[19][20]
References
[edit]- ^ a b "Tech in Asia". Tech in Asia.
- ^ a b "Toku raises US$10 million Series A funding for APAC expansion". The Business Times.
- ^ "As Sender ID Registry deadline looms, does SMS still matter?". The Business Times.
- ^ a b "CCaaS Startup Toku Raises $5 Million".
- ^ "Toku targets regional remote working market with Zoom deal".
- ^ "Singapore's Toku targets regional remote working market with Zoom deal".
- ^ "Toku Steps Up Efforts to Eliminate Call Frauds in Singapore - Telecom Review Asia Pacific". www.telecomreviewasia.com. 29 June 2022.
- ^ "Toku leads effort to eliminate call frauds in Singapore's telecommunications industry". Times of India.
- ^ "Funding Files: Cyber security, AI and cloud deal roundup". Times of India.
- ^ "Asia Digest: Japan's H2O Hospitality raises $30m; SG-based Toku raises $5m". DealStreetAsia.
- ^ "Toku acquires Activeo to help more APAC businesses unlock modern". Times of India.
- ^ "Toku acquires Activeo Singapore to boost transformation capabilities".
- ^ "Singapore-based Toku acquires SEA operations of Activeo". iTnews Asia.
- ^ "Toku Earns Frost & Sullivan's 2023 Southeast Asia Competitive Strategy Leadership Award for Building an Innovative Customer Experience as a Service (CXaaS) Platform That Boosts Contact Center Performance across Asia-Pacific". AsiaOne. 5 December 2023. Retrieved 16 January 2024.
- ^ "Singapore's fastest-growing companies 2024". The Straits Times. ISSN 0585-3923. Retrieved 13 March 2024.
- ^ Bell, Amy (13 March 2024). "FT ranking: High-Growth Companies Asia-Pacific 2024". Financial Times. Retrieved 13 March 2024.
- ^ "Tech in Asia - Connecting Asia's startup ecosystem".
- ^ "Toku Steps up Efforts to Eliminate Call Frauds". Telecom Review Asia Pacific.
- ^ "Toku's Communication API is used by Southeast Asian ride-hailing giant Gojek – Tembusu Partners".
- ^ "Toku's Cloud Communication APIs Solution wins at the SBR Technology Excellence Awards 2022 | Singapore Business Review".