Talk:Service design/Archives/2016
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Service design education list
1. It's very long. 2. It will quickly become dated as programs are founded, dropped, or change their names. 3. Based on a quick sample, WP design-field articles don't generally have these lists.
It should be deleted. BlackcurrantTea (talk) 06:02, 17 June 2016 (UTC)
Service Design
How is it possible to produce an article about service design and not make reference to the following?
- Basic S-O-R (Stimulus response models)
- G Lyn Shostack's service blueprinting (process design)
- Mary Jo Bitner's Servicescapes
- Environmental psychology especially the work of Mehrabian- Russell (high and low load environments, the concept of 'flow')