Talk:Service–profit chain

Copyright problem removed

Prior content in this article duplicated one or more previously published sources. The material was copied from: https://hbr.org/2008/07/putting-the-service-profit-chain-to-work/ar/1. Copied or closely paraphrased material has been rewritten or removed and must not be restored, unless it is duly released under a compatible license. (For more information, please see "using copyrighted works from others" if you are not the copyright holder of this material, or "donating copyrighted materials" if you are.)

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This was a copyvio from that source from day one. I'm not, however, convinced that there was any copying from http://mikehohnen.com/services/the-service-profit-chain/; it seems to me more probable that Mr Hohnen copied his material (without the necessary acknowledgement) from us; I note in particular that this document, which post-dates our article, contains the string "wp-content" in its url. I think it likely this was a WP:Backwardscopy. Justlettersandnumbers (talk) 11:03, 17 November 2015 (UTC)