Talk:Mr. Cooper Group

Lack of Info

Mr. Cooper is the renamed WMIH Corp and not Nationstar as Nationstar merged with WMIH and WMIH became the parent company. However much of this article refers to Nationstar in the past and present however they cease to exist and the article is based of Nationstars history. Also there is no mention of the merger between WMIH and Nationstar and how Mr. Cooper came to be. Should separate articles be created or should this one be fixed to show both sides? Stanotron11 (talk) 03:43, 10 June 2020 (UTC)

nationstar still exists, they are only doing business as Mr. Cooper.

So I guess technically it should say Nationstar Mortgage Corporation llc, dba Mr. Cooper. Mr. Cooper came about via an employee survey on a branding change due to publicity issues. 73.217.49.189 (talk) 20:00, 15 March 2023 (UTC)

Seems like there's confusion about whether the article is for Nationstar DBA Mr. Cooper or the parent company Mr. Cooper Group, which holds Nationstar as well as firms like Xome. I have tried to make it clear that the article refers to the umbrella firm. Nationstar DBA Mr. Cooper might be significant enough to have its own article. --Rapartin (talk) 17:32, 9 November 2023 (UTC)

I added 2 sentences to the history that should cover this with a cite --Goldman60 Talk — Preceding undated comment added 19:36, 17 August 2024 (UTC)

New Rez LLC

Mr. Cooper appears to have sold their mortgage business to New Rez. Unable to find a source online at this moment. Rossidor (talk) 20:42, 20 June 2023 (UTC)

2023 Cyber Security Incident

This probably should be added to the main page once more details come out.

The following posted to https://incident.mrcooperinfo.com/ (Copying full text here in case they modify the original)

Notice of Cyber Security Incident

As of Nov. 2 at 8pm

On October 31, Mr. Cooper became the target of a cyber security incident and took immediate steps to lock down our systems in order to keep your data safe. Our systems remain locked down, and we are working on a resolution as quickly as possible.

Rest assured, you will not incur any fees, penalties or negative credit reporting related to late payments as we work to fix this issue.

For updated information, we encourage you to continue to visit this webpage and the FAQs section below.

We value you as our customer and are truly sorry for any inconvenience or concern this incident may have caused.

Frequently Asked Questions:

Q: What happened?

A: On October 31, Mr. Cooper became the target of a cyber security incident and took immediate steps to lock down our systems in order to keep your data safe. Our systems remain locked down, and we are working on a resolution as quickly as possible.

Q: Was customer data breached as part of this incident? How will I know if my data was impacted?

A: We are actively investigating this event to determine if any data has been compromised. If customers are impacted, they will be notified and provided with identity protection services.

Q: What is Mr. Cooper doing to protect me?

A: We value our customers and take their data privacy very seriously. Following detection of the incident, we immediately initiated response protocols, including deploying containment measures to protect systems and customer data, as well as shut down certain systems as a precautionary measure.

Q: When will Mr. Cooper return to normal operations?

A: We understand how important it is that you be able to access our systems, and we are actively working to resolve the issue and restore our systems as soon as possible. Rest assured, you will not incur any fees, penalties or negative credit reporting related to late payments as we work to fix this issue.

Q: How do I make a payment while the system is down?

A: While the system is down, we are not able to process your payment. If you use ACH, your payment will be processed as soon as our systems are operational and you will receive a notification. You do not need to do anything. If you use any other method of payment, you will be able to do so as soon as we resolve this issue. Rest assured, you will not incur any fees, penalties or negative credit reporting related to late payments as we work to fix this issue.

Q: I’m a newly transferred customer. How will this impact me?

A: First, welcome to Mr. Cooper. We are happy to have you. The mortgage transfer process can be stressful at any time, and it’s our goal to make it as seamless as possible. This incident may impact when you are able to access your account information for the first time. We are grateful for your patience and will keep you updated with new information as it becomes available.

Q: Will my rate lock be honored?

A: Yes, your rate and fees will not be impacted by this incident.

Q: When will I close?

A: We understand how important it is that we close your loan on time. We are actively working to resolve the issue and restore our systems as soon as possible. As a reminder, if you are purchasing a home, we will honor our Close On Time Guarantee.

Q: I’m working on a refinance, do I need to worry about my loan terms changing

A: This incident will not cause any loan terms to change.

Q: How can I communicate with my Processor or Mortgage Professional?

A: Our secure text messaging platform is the best way to communicate with your loan team at this time. Eric n dfw (talk) 12:17, 3 November 2023 (UTC)

Home page warning banner as of today:

Eric n dfw (talk) 12:20, 3 November 2023 (UTC)

Move Nationstar/ Mr. Cooper service to a separate page

I believe the Nationstar/ Mr. Cooper service should be split off to a different page to better differentiate the history of Nationstar and WMIH. The Nationstar d.b.a Mr Cooper group would cover the history of Nationstar and the service. While the Mr. Cooper group page would represent the history of WMIH. Stanotron11 (talk) 02:16, 31 August 2024 (UTC)