Talk:Knob Lake

Ironmongeryplus Policies (How to purchase products)

Ironmongeryplus Categories:

1. STAINLESS STEEL RANGE
2. DOOR CONTROL SYSTEM & PANIC HARDWARE
3. LEVER ON ROSE
4. THUMB TURN & ESCUTCHEONS
5. LEVER ON BACK PLATE
6. MORTICE DOOR KNOB
7. LEATHER COLLECTION
8. GLASS COLLECTION
9. WINDOW FITTING
10. FLUSH PULL
11. HINGES
12. LOCKS & SECURITY
13. DOOR FURNITURE & ACCESSORIES
14. BATHROOM & CUBICAL FITTINGS
15. TUBE & CURTAIN FITTINGS
16. DIY HARDWARE

GENERAL In these conditions ‘Company’ means RED MIST Build Centre Ltd. The ‘Website’ is www.ironmongeryplus.co.uk. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions you must not use this Website.

‘Customer’ means the individual, firm, company or other party with whom the Company contracts.

‘Goods’ means the goods, articles and materials, which are to be supplied by the Company pursuant to the contract.

‘Order’ means a purchase order in respect of the goods issued by the Customer to the Company.

PRICES Unless otherwise provided in the contract, the price of the goods is inclusive of Value Added Tax which will be charged at the applicable rate at the appropriate tax point. Where the price has been quoted by the Company for specific order quantities and specific delivery times, the Company reserves the right to vary the price for the Goods should the Customer require different quantities from those stated or require different delivery times. If the Customer does not agree to pay the revised charges then the contract can be cancelled within 7 days (excluding Special Orders – see paragraph below).

SPECIAL ORDERS Goods ordered from the Company which are not sold on the Company website and have been specially sourced for the Customer. Goods which may be sold on the Company website but which have been specially sourced for the Customer with a variation such as a special finish or bespoke design. Goods which are in the Clearance area of the Company website and are ‘sold as described’ for a one-off discounted price. Special Orders can not be cancelled once placed and can not be returned for a refund or exchange unless they have been received damaged or faulty and reported to the Company within 7 days of receipt.

RETENTION OF TITLE The goods sold under these Terms and Conditions shall remain the absolute property of the Company and legal title in the goods shall remain vested in the company until payment in full of all amounts invoiced or due to the Company in respect of goods has been received.

PRODUCT DESCRIPTIONS The Company has taken reasonable care to accurately and fairly describe goods on the Website. Dimensions, capacities, weights etc of goods are described as accurately as possible, but are approximate only and may vary. Colours and finishes of our goods are photographed as clearly as possible, but the colour quality seen by the Customer will depend upon the monitor being used and, for this reason, the colour or finish on delivery may be variable. The Company will not be responsible for genuine errors in the website content and will not be liable for any delays/additional costs to the Customer.

Photographs of products on the Website are a representation only of the product and may not be the same style, finish or size etc of the product selected by the Customer. Where several different variations are available, the photograph of the product may not change to reflect the variation selected by the customer in the drop down selection boxes.

Goods on the Website are all subject to availability and Customers will be informed within a reasonable timescale if the product is not available. An alternative product may be offered which is of equal or higher value than the original product ordered by the Customer. No liability will be accepted for delays/additional costs to the Customer caused by goods being out of stock.

PAYMENT PROCEDURE We will authorise the payment for the goods the Customer has ordered when the goods are despatched to the delivery address on the order. There are sometimes exceptions to this rule. If an order is processed offline then the payment will be processed immediately. If the payment does not pass all of our bank’s fraud rules, for example, if only some of the address matches the card billing address, then this payment will be processed immediately.

If the original card payment is declined then any subsequent payment for the same order will be processed immediately. Any payments not received before the goods are despatched and received by the Customer will be requested from the Customer. Payment must be received by the Company or the goods must be returned to us in accordance with a reasonable returns procedure at the Customer’s expense and in good condition. The Customer must carry out this procedure within 30 days of the date on which the order is cancelled or we may arrange for collection of the goods at the Customer’s expense.

RIGHT OF CANCELLATION Under the Consumer Protection (Distance Selling) Regulations 2000, the Customer has the right to cancel the contract with the Company at any time up to the end of 7 working days after the Customer receives the goods. To exercise your right of cancellation you must give written notice to the Company by email, fax or letter giving details of your order reference and the reason for your cancellation. Notification by phone is not sufficient.

If you exercise your right of cancellation after the goods have been despatched to you, or delivered to you, then you will be responsible for returning the goods to the Company at your own cost. If delivery of the goods to the specified delivery address is refused and the goods are returned back to us by our carrier, then the cost of this return will be deducted from any refund due.

RETURNING GOODS We hope you are happy with the products you receive from us, but, if for any reason, you wish to return them, please follow these instructions:

Unsuitable or unwanted goods will be accepted for return within a period of 30 days from receipt of your order (excluding Special Orders - see 3 Special Orders).

Goods should be returned using a safe and tracked method of transit. We will not be resonsible for returns which are lost or damaged in transit. The cost of the return is the responsibility of the Customer.

Goods must be returned in their original packaging with all parts, fixings, fitting instructions included. Please do not write on or tape over original bags or boxes-these should be packed into an outer box or appropriate padded envelope to ensure they are not damaged in transit.

Goods should be carefully and securely packed in the correct size packaging with individual products in protective material to avoid movement during transit which could damage products made from glass, metal, procelain etc. Please do not package individual parts together which may cause friction and damage during transit.

We reserve the right to charge a restocking fee should goods be returned in a condition that either renders them unsellable or marked. You will be sent a damages report should this be the case detailing this information.

Please include a copy of your original order or put a note in the package with your order reference for us to identify your order easily and avoid any unnecessary delays. If you wish, please give us a reason for your return as this will provide us with valuable feedback for improving our products in the future.

COMPLAINTS PROCEDURE If you wish to make a complaint regarding any aspect of our service, please contact us in writing stating the details of your complaint and this will be investigated by the Company. Full details of the complaint will be recorded in the Company Complaint Log and a response will be made to the Customer within 5 working days. Where the complaint is of a more complex nature and a response will not be possible within 5 working days, the Customer will be contacted within 5 working days and be advised of this. The Customer will be given an indication of how soon a full response will be made.

Where it is not possible for a complaint to be resolved, the Customer will be given a clear explanation in writing.

STATUTORY RIGHTS Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights, contact your local authority Trading Standards Department, Consumer Direct or your local Citizens Advice Bureau.

APPLICABLE LAW The Company only accepts orders and sells its goods subject to these Terms and Conditions which are governed by English Law. The parties acknowledge and accept the non-exclusive jurisdiction of the English Courts.

Delivery Information All stock products will be despatched in approximately 2-5 working days. At Ironmongeryplus.co.uk we are able to offer a vast range of products and for this reason we cannot stock every product. However, our non-stock products can be despatched in approximately 3-7 working days. If you require your products in a certain timeframe, please call us on +44 208453 1017 or email customerservices@ironmongeryplus.co.uk and we will give you a more accurate delivery time. Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted. — Preceding unsigned comment added by 119.155.7.213 (talk) 13:41, 5 March 2012 (UTC)

Ironmongery

Over 20,000 Ironmongery products ready for next day delivery. Our Ironmongery range includes hinges, locks, handles, knobs etc. — Preceding unsigned comment added by 119.155.7.213 (talk) 13:45, 5 March 2012 (UTC)