Talk:Incident management (ITSM)

This article was nominated for deletion on 5 August 2024. The result of the discussion was merge.

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Split from ITIL

Split this out as part of ongoing efforts to slim down and modularize ITIL article and decouple the process areas to some degree from ITIL per se, as ITIL did not invent them - it is just the best known, most current framework describing them. Charles T. Betz 01:57, 7 June 2006 (UTC)[reply]

objective vs howto

Hi Charles, looking through this i'm not sure if this came directly from the ITIL page, in this context on it's own it reads very much as a HOWTO rather than as a descriptive article. Mark G 10:49, 9 June 2006 (UTC)[reply]

I did not change much of anything except perhaps the intro para. The rest of it is straight from the ITIL article. Agreed it needs work; I avoided doing a lot of content work as part of the splitting. Charles T. Betz 19:09, 9 June 2006 (UTC)[reply]

R U comfortable if I take a bash at it over the next week or so.... Mark G 12:51, 10 June 2006 (UTC)[reply]

Of course! I think you understand my objectives, to give ITIL credit where due but also identify non-ITIL contributions to the subject matter.Charles T. Betz 13:47, 10 June 2006 (UTC)[reply]

What are we talking about?

Is an "incident" a "ticket" or not? --Alien4 (talk) 14:51, 25 March 2015 (UTC)[reply]

External Link to Incident management (ITSM)

I have a good article on this topic: Incident management (ITSM)
As my website is new I'm not putting the link directly in the main article. I'd request other editors to improve this Wikipedia article with help of the article link given below:
Incident Management in ITIL
If you found the above article helpful, then please put the link in the main article as external link. --AyanBrahmachary (talk) 10:29, 24 November 2017 (UTC)[reply]