Talk:Customer switching

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This edit request by an editor with a conflict of interest was declined.

Some Proposed Changes

Hello, I am employed by Boston University's Fineman & Pappas Law Libraries. After reviewing this Wikipedia page, I believe that information from one of our faculty's scholarship might provide a valuable addition to this page. I would appreciate it if this requested edit could be reviewed.

Reasons

Add section to the end of 'Reasons' section: While there are many reasons for customer switching, extreme customer switching is unlikely to occur, because of industry limits, capacity constraints, and the fact that more established firms will prevent it due to the volatility it produces.^[1]— Preceding unsigned comment added by Cf2022 (talk • contribs) 02:54, December 22, 2020 (UTC)

References

^ Van Loo, Rory (2019). "Digital Market Perfection". Michigan Law Review. 117: 820.

Cf2022 (talk) 04:14, 6 January 2021 (UTC)Cf2022[reply]

Hello Cf2022, and thank you for your suggestion. I am declining it because the proposition that your source supports is narrower than the conclusion for which you would cite it in this article. Van Loo's article concludes that "extreme hyperswitching" caused by AI price comparison software is unlikely to occur. But as far as I can tell, it does not extrapolate this conclusion to all markets. I can't be sure that the factors Van Loo names (e.g. capacity constraints) are not specific to industries where AI price comparisons are likely to take root. Rather than stretch Van Loo's article, a source with a better fit is needed. Best, Altamel (talk) 16:41, 19 January 2021 (UTC)[reply]

[1] Van Loo, Rory (2019). "Digital Market Perfection". Michigan Law Review. 117: 820.

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