Talk:Customer relationship management/Archives/2017

Removing Microsoft Dyamics CRM from Mobile CRM

Hello Justeditingtoday, About you reverting my changes in Customer Relationship Management article under the reason that it is disruptive, tell us, how is the launch of Microsoft Dynamic CRM in 2002 anyway relate under the Mobile CRM section. Microsoft Dynamics CRM in 2002, version 1.0 did not have any support for mobility, infact even the release of MSCRM in 2006 (called MSCRM 3.0) did not have any mobility support, there were third-party vendor mobile apps that connected with MSCRM, however even till date Microsoft Dynamics CRM does not have dedicated mobile app from Microsoft that serves the core functionalities of CRM. The respective change was removed because Microsoft Dynamics CRM has nothing to do with Mobile CRM and it does not deserve a mention there. Further, the content appeared to be promotional. Advertising and using Wikipedia as a "soapbox" are against Wikipedia policy and not permitted. Arunav.net (talk) 15:49, 18 June 2017 (UTC)

Reference 3 does not relate to the assertion

In the first paragraph, we see this sentence. However, adopting the CRM approach may also occasionally lead to favoritism within an audience of consumers, resulting in dissatisfaction among customers and defeating the purpose of CRM.[3] The problem is, that I read the reference cited, which is located at David Sims, TMC.net (2007) CRM Adoption 'Biggest Problem' in 83 Percent of Cases. and it does not appear to support the assertion at all. I am not talking about nuanced interpretation here. It looks like a clear mistake. Can somebody else look at this and validate my observation? I am proposing to remove the assertion unless someone wants to propose an alternate reference that provides support for the assertion. I googled a bit and found some references to the sentence However, adopting the CRM approach ... but I was not satisfied that they were substantiated so I am not comfortable offering them myself. I'm a novice to Wikipedia editing, so I am open to guidance on how best to correct this. Do we remove the reference or try to find a credible source for it? --Dkallen (talk) 17:50, 26 October 2017 (UTC)

Customer value maximization vs CRM - expertise needed

Customer value maximization (edit | talk | history | protect | delete | links | watch | logs | views) has been created and maintained by a sock farm for Xerago.com. A discussion has been started on it's talk page on whether it should remain, or should be stubbed/deleted/redirected/merged. This article seems a likely redirect/merge target. Editors with expertise on CRM would be extremely helpful in the discussion. --Ronz (talk) 17:21, 31 October 2017 (UTC)