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The '''Consumer Assessment of Healthcare Providers and Systems (CAHPS®)''' refers to a family of surveys that ask patients to report on experiences with health care that reflect the quality of care provided. These surveys are developed and maintained in the United States through a Federal research program overseen by the [[Agency for Healthcare Research and Quality]] (AHRQ).

Wiki Education Foundation-supported course assignment

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This article is or was the subject of a Wiki Education Foundation-supported course assignment. Further details are available on the course page. Student editor(s): Cjeon3.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 19:27, 17 January 2022 (UTC)[reply]

Purpose of CAHPS Surveys

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CAHPS surveys ask patients to report on and evaluate their experiences with aspects of ambulatory and facility care that are important to them and which they are best qualified to assess (e.g., the extent to which doctors and nurses communicated clearly and patients had timely access to health care services). Results of CAHPS surveys complement other quality measures (e.g., measures of clinical processes and outcomes)[1] and can be used to drive quality improvement efforts,[2] inform patients’ decisions when selecting health care providers,[3] and support health care purchasers in monitoring quality of care.

CAHPS surveys are available for multiple settings, including health plans, doctors’ offices, hospitals, nursing homes, ambulatory surgical centers, and facilities that provide care for cancer, kidney disease, and hospice. Many of the CAHPS surveys have versions for both adults (18 and over) and children (in which parents report on the experience of a child 17 or younger).

Development of the CAHPS Surveys

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The development process for CAHPS surveys emphasizes scientific rigor and reflects the patient perspective. Steps to develop a CAHPS survey include literature reviews and environmental scans, focus groups with patients, input from health care providers and other key stakeholders, cognitive testing of survey questions and reporting measures, and field testing.[4] This process is designed to ensure that the surveys yield reliable and valid data that meets the information needs of health care consumers, providers, health plans, purchasers, and policymakers.

To achieve the program’s goals, AHRQ funds private research organizations with proven expertise in survey design and evaluation, public reporting, and quality assessment and improvement. The current organizations are [[RAND Corporation]] and the [[Yale School of Public Health]]. These research organizations work with AHRQ and other federal agencies to develop, test, and enhance the surveys, and to produce resources that support and evaluate their use in reports and improvement initiatives.

Reliability and Validity of CAHPS Surveys

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In order for surveys to receive the CAHPS trademark, the CAHPS program ensures that all CAHPS surveys meet specified standards. Both cognitive and psychometric testing methods are used in the development of CAHPS surveys to maximize the reliability and validity of the survey instruments.[5][6]

References

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  1. ^ 1. Anhang Price R, Elliott MN, Zaslavsky AM, et al. Examining the role of patient experience surveys in measuring health care quality. Med Care Res Rev 2014 July;71(5): 522-54. http://www.ncbi.nlm.nih.gov/pubmed/25027409
  2. ^ 2. Elliott MN, Cohea CW, Lehrman WG, et al. Accelerating improvement and narrowing gaps: Trends in patients’ experiences with hospital care reflected in HCAHPS public reporting. Health Serv Res. 2015 December;50(6): 1850-1867. https://www.ncbi.nlm.nih.gov/pubmed/25854292
  3. ^ 3. Schlesinger M, Kanouse DE, Rybowski L, et al. Consumer response to patient experience measures in complex information environments. Med Care 2012 Nov;50(Suppl): S56-64. http://www.ncbi.nlm.nih.gov/pubmed/23064278
  4. ^ 4. Goldstein E, Farquhar M, Crofton C, et al. Measuring hospital care from the patients perspective: an overview of the CAHPS Hospital Survey development process. Health Serv Res 2005 Dec;40(6 Pt 2): 1977-95. http://www.ncbi.nlm.nih.gov/pubmed/16316434
  5. ^ 5. Levine RE, Fowler FJ, Brown JA. Role of cognitive testing in the development of the CAHPS Hospital Survey. Health Serv Res 2005 Dec;40(6 Pt 2): 2037-56. http://www.ncbi.nlm.nih.gov/pubmed/16316437
  6. ^ 6. Anhang PR, Stucky B, Parast L, et al. Development of valid and reliable measures of patient and family experiences of hospice care for public reporting. Journal of Palliative Medicine. 2018 Mar 20. https://doi.org/10.1089/jpm.2017.0594

See also

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* [[Agency for Healthcare Research and Quality]] * [[United States Department of Health and Human Services]] * [[Health care quality]] [[Category:Healthcare quality]] [[Category:Health informatics]] [[Category:Patient advocacy]]

Bleve51 (talk) 13:56, 1 August 2019 (UTC)[reply]

@Bleve51:
1. Please don't post a whole article on the talk page. Especially don't use categories as this places the talk page in these categories. They don't belong in these, only articles are expected to be there. I used the nowiki tag on the problematic parts of your post to prevent unwanted effects. Also use the new section tab when starting a new discussion and don't delete content of the talk page (Just meant as information).
2. Please stay consistent with the refs. Don't number them (wikipedia executes this task automatically) and use citationtemplates as it was done in this article in the past. You'll find the template (journal) in the templates dropdownmenu of the editionwindow or here: Template:Cite journal
3. Please explain why you would delete existing references in the article and what content you would delete or add.
Gehenna1510 (talk) 16:42, 2 August 2019 (UTC)[reply]
@Gehenna1510:
Will do. Many thanks for your guidance; we are learning Wikiways, and you have certainly helped.

Bleve51 (talk) 19:04, 6 August 2019 (UTC)[reply]

I have collapsed the modified article for brevity reasons. --MoonyTheDwarf (Braden N.) (talk) 21:07, 13 November 2019 (UTC)[reply]
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