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Talk:Comparison of help desk issue tracking software

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Notability requirements

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Please see Wikipedia's notability requirements. If you can write an article on the products being added using reliable sources, then we can keep them in the article. -- Scarpy (talk) 00:50, 21 December 2010 (UTC)[reply]

Notability table

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System Scholar Search(es) News Archive Search(es) Books Search(es) Search notes Last Checked
ATADesk 0 [1] 0 [2] 0 [3] ATADesk May 9, 2010; 14 years ago (2010-05-09)
CA Service Desk 8 [4] 1,310 [5] 1 [6] CA Service Desk May 9, 2010; 14 years ago (2010-05-09)
FIT Issue Management 0 [7] 2 [8] 2 [9][10] Variations on ALCEA FIT Issue Tracking also and ALCEA Fast IssueTrack May 9, 2010; 14 years ago (2010-05-09)
GLPI 0 0 0 Variations GLPI Gestionnaire libre de parc informatique and glpi-project.org found no English sources May 9, 2010; 14 years ago (2010-05-09)
h2desk 0 [11] 3 [12] 1 [13] h2desk May 9, 2010; 14 years ago (2010-05-09)
HEAT (software) 34 [14] 654 [15] 32 [16] FrontRange Solutions HEAT May 9, 2010; 14 years ago (2010-05-09)
HelpSpot 5 [17] 0 [18] 3 [19] HelpSpot UserScape May 9, 2010; 14 years ago (2010-05-09)
HP ServiceCenter 5 [20] 39 [21] 2 [22] HP ServiceCenter" May 9, 2010; 14 years ago (2010-05-09)
IssueNet 0 [23] 1 [24] 0 [25] IssueNet Elsinore May 9, 2010; 14 years ago (2010-05-09)
IssueTrackerProduct 8 [26] 0 [27] 1 [28] IssueTrackerProduct May 9, 2010; 14 years ago (2010-05-09)
IssueTrak 1 [29] 71 [30] 2 [31] IssueTrak -CEFPI -school -schools May 9, 2010; 14 years ago (2010-05-09)
iSupport 0 20 [32] 2 [33] iSupport GWI and c.Support GWI May 9, 2010; 14 years ago (2010-05-09)
Kayako 1 [34] 27 [35] 1 [36] Kayako HelpDesk May 9, 2010; 14 years ago (2010-05-09)
Liberum Help Desk 5 [37] 1 [38] 1 [39] Liberum Help Desk May 9, 2010; 14 years ago (2010-05-09)
MailManager 0 [40] 2 [41] 0 [42] MailManager logicalware May 9, 2010; 14 years ago (2010-05-09)
Mojo Helpdesk 1 [43] 1 [44] 0 [45] Mojo Helpdesk May 9, 2010; 14 years ago (2010-05-09)
OTRS 34 [46] 11 [47] 7 [48] Open-source Ticket Request System May 9, 2010; 14 years ago (2010-05-09)
Request Tracker 66 [49] 25 [50] 39 [51] Request Tracker ticket May 9, 2010; 14 years ago (2010-05-09)
Simpleticket 5 [52] 2 [53] 4 [54] Simpleticket May 9, 2010; 14 years ago (2010-05-09)
Supportworks 5 [55] 866 [56] 0 [57] SupportWorks Hornbill May 9, 2010; 14 years ago (2010-05-09)
Target Helpdesk 0 [58] 2 [59] 4 [60] Target Helpdesk May 9, 2010; 14 years ago (2010-05-09)
Tele-Support Helpdesk 2 [61] 11 [62] 0 [63] "Tele-Support" "HelpDesk" May 9, 2010; 14 years ago (2010-05-09)
Vision Helpdesk 0 [64] 34 [65] 0 [66] Vision Helpdesk May 9, 2010; 14 years ago (2010-05-09)
Web Help Desk 0 [67] 7 [68] 0 [69] Web Help Desk MacsDesign May 9, 2010; 14 years ago (2010-05-09)
Zendesk 7 [70] 62 [71] 7 [72] ZenDesk May 9, 2010; 14 years ago (2010-05-09)

Comments

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Several of the help desk issue tracking software in this list is probably non-notable, and there is probably also plenty of notable systems not on this list. I'm going to make a table below with search results from the google searches (mostly) on reliable third party sources. If you want to add columns for other relevant search or update the table, please do. -- Scarpy (talk) 22:33, 9 May 2010 (UTC) I'm sorry but your notion of what is notable is really not of this world, you keep vendors on the list that has less than a 100 implementation and delete ventors that have 1000+ implementations? Can you please explain, and by looking at the Notability page then most of the open source products shouldn't be on that list? IT_Rick (talk) 14:41, 26 August 2010 (UTC)[reply]

Have you read WP:N? -- Scarpy (talk) 00:50, 21 December 2010 (UTC)[reply]
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