Talk:Cherwell Software

	This article is within the scope of WikiProject Computing, a collaborative effort to improve the coverage of computers, computing, and information technology on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.ComputingWikipedia:WikiProject ComputingTemplate:WikiProject ComputingComputing articles
Low	This article has been rated as Low-importance on the project's importance scale.
	This article is supported by WikiProject Software.

This article needs to be improved, as it reads almost as an advertisement for Charwell

This page ought be reviewed by a more experienced Wikipedia editor, as I think parts of it read excessively as an advertisement, if not as an Advertorial.

Problems abound, for example, the dubious verifiability of references: the paragraph proclaiming that Cherwell Service Management has been accredited as the "first service desk software solution in the world to be compliant with its international service desk metrics and reporting standard", by some obscure organisation, the Service Desk Institute. This "accomplishment" is documented with with a link to a page in Australia, owned by Cherwell itself!

In 2015 Cherwell took over technology support at a state university where I work, and after a few months all the faculty who had used Cherwell services and with whom I had a chance to speak with, were dissatisfied with the changes. Therefore I came here to Wikipedia to see if I could find a general justification for outsourcing to Cherwell a critical service, which in our case used to work relatively well. It was not perfect, but it was much better that what it is now. To my surprise I only found an article mostly listing shallow accomplishments by Cherwell.

This in contrast with a simple, casual web search of Chernwell resulting in poor reviews about this company. For example, this page about "software as a service ", reports that a review of Cherwell's on-premises project management software "came up cold -- none of the products" a certain company considered, integrated well with Cherwell.

(above unsigned comment seems to be from 2016) Agree, so let us fix it, please. W Nowicki (talk) 20:27, 17 November 2021 (UTC)[reply]

External links modified

Hello fellow Wikipedians,

I have just modified one external link on Cherwell Software. Please take a moment to review my edit. If you have any questions, or need the bot to ignore the links, or the page altogether, please visit this simple FaQ for additional information. I made the following changes:

Added archive https://web.archive.org/web/20130206064630/http://www.servicequality.com.au/solutions/cherwell_software/cherwell_software_news/entryid/10.aspx to http://www.servicequality.com.au/solutions/cherwell_software/cherwell_software_news/entryid/10.aspx

When you have finished reviewing my changes, you may follow the instructions on the template below to fix any issues with the URLs.

This message was posted before February 2018. After February 2018, "External links modified" talk page sections are no longer generated or monitored by InternetArchiveBot. No special action is required regarding these talk page notices, other than regular verification using the archive tool instructions below. Editors have permission to delete these "External links modified" talk page sections if they want to de-clutter talk pages, but see the RfC before doing mass systematic removals. This message is updated dynamically through the template {{source check}} (last update: 5 June 2024).

If you have discovered URLs which were erroneously considered dead by the bot, you can report them with this tool.
If you found an error with any archives or the URLs themselves, you can fix them with this tool.

Cheers.—InternetArchiveBot (Report bug) 12:01, 4 August 2017 (UTC)[reply]