Talk:Call transfer

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Enables a user to relocate an existing call to another telephone or attendants console by using the transfer button then dialling the required location. The transferred call is either announced or unannounced.

If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialling the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them.

On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line by way of a "transfer" key on the operator's phone or by keying in a string of digits which achieves the same function.

What is "B-leg"?

The sentence reads, "Unsupervised call transfer can be either warm or cold - depending on moment when B-leg is disconnected." I can't find any meanings that seem relevant. Can someone clarify, or re-word? = paul2520 (talk) 15:12, 5 February 2019 (UTC)[reply]

I found a reference here, but not sure the best way to word it. = paul2520 (talk) 15:37, 5 February 2019 (UTC)[reply]