Talk:Call parking

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Call parking, at one point, was a way to juggle calls -- allowing agents to handle more than one queue call at a time. I think this is an option now called "Multiple Call Handling".

It was considered a negative experience (in relation to the general public's attitude to call centers) and usually undisclosed to customers. Should mention be made of this practice here? another article?

Johnny Rollerfeet (talk) 17:15, 10 February 2009 (UTC)[reply]