Talk:Call centre/Archives/2019
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Answering service
Although answering service redirects to Call centre, there is absolutely no discrete discussion of answering services.
Answering services, as known in the 1970s, earlier and slightly later, involved a business that specifically provided the service. Probably by the use of an off-premises extension (OPX), the answering service would answer the otherwise unattended phones of their customers with a live operator, who could take messages or relay information, doing so with greater human interactivity than a mechanical answering machine. Although undoubtedly more costly (the human service, the cost of setting up and paying the phone company for the OPX on a monthly basis), it had the advantage of being more ready to respond to the unique needs of after-hours callers. The answering service operators also had the option of calling the client and alerting them to particularly important calls. GBC (talk) 02:51, 9 July 2019 (UTC)