Talk:Call center industry in the Philippines

Call center industry in the Philippines was a Social sciences and society good articles nominee, but did not meet the good article criteria at the time. There may be suggestions below for improving the article. Once these issues have been addressed, the article can be renominated. Editors may also seek a reassessment of the decision if they believe there was a mistake.

Article milestones
Date	Process	Result
April 28, 2009	Good article nominee	Not listed

Tambayan Philippines Mid‑importance

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Telecommunications

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CHALLENGE

This article needs to have its assertions referenced and verified or it needs to be removed immediately. Nothing in this article is referenced, and there are clearly inaccuracies in the "facts" stated. To start with, according to this article's first sentence, "In 2004, the Philippines already captured 20 percent of the total world market share in contact center services." However, the BPA/P (Business Processing Association of the Philippines) reports on its webpage www.bpap.org, in conjunction with President Gloria Macapagal-Arroyo and the government of the Philippines, that it announced the "Offshoring and Outsourcing Philippines: Roadmap 2010" on November 5, 2007, which outlines the Philippine Government's plan for attaining 10 percent of the global outsourcing market by 2010. So this article seems to be asserting that the Philippines exceeded by 100% the goal it set for itself three years before setting that goal.

I don't know where what "industry forecasts" the article is quoting, but the government's goal of "10 X 10" (10% by 2010) in Roadmap 2010 would represent, according to that plan, $13 billion in revenue and over 1 million jobs. —Preceding unsigned comment added by 68.231.88.59 (talk) 17:13, 21 February 2008 (UTC)[reply]

POV

>After taking rigorous studies in college living in limited
>allowances, they get a feeling of elation with the thought of
>having an income that can afford them the yuppie-lifestyle,
>usually associated with engaing in gimmicks with friends or

This article seems to be getting very POV and not focussed on the subject of the article.--Jondel 04:59, 5 June 2006 (UTC)[reply]

Agree, this is far too partial. Nach0king 22:40, 16 June 2006 (UTC)[reply]

Yes. Problem with neutral and international POV, ex. who outside the country understands "gimmicks". Problem with verifiability, ex. how to verify "feeling of elation"?. The "recreation section" should be moved elsewhere, not in an "industry article" so section deleted, if anyone has a prob with that, lets talk bout it here. :) --Noypi380 05:43, 23 June 2006 (UTC)[reply]

"As a person, Filipinos take time to understand others beyond race or culture and after that, go on to empathize with them especially during times of great need. Superior customer service is one of the characteristics Filipinos are known for."

-- isn't this just opinion or POV? how do we verify "superior?" I've lived in the Philippines and the US nearly equal number of years and personally don't agree with that last sentence. In the US, generally, I've found "the customer is always right." In the Philippines, I've rarely ever encountered this attitude.

Moved

Why was this moved? There already is a business process outsourcing in the Philippines article? --Noypi380 11:35, 21 September 2006 (UTC)[reply]

I'm going to revert this backto Call center industry in the Philippines.--Jondel 07:57, 23 September 2006 (UTC)[reply]

Call centers in the Philippines: no criticisms?

I've noticed that this article is, more or less, biased in favor of call centers as a career and as a business opportunity. It reads more like a digest of write-ups from government economists and business news and recruitment brochures (note the section on recruitment; also note the long list of call centers which take up most of the article's space). True, the call center industry may be enjoying good business in the Philippines, but on the other hand, in the interest of fair and balanced writing, were there any voices raised in concern or objection? Just wondering....

Some things I have in mind right now:

I think that a few weeks back, there was a study made about how the mental health and well-being of some (if not all) call center employees are affected by the stresses and pressures at work (and, more notably, there was an ABS-CBN documentary about this).

Also, were there studies made about how the negative effects, if any, the call center industry has on the Philippine economy and society? (For example, on how it has changed government priorities, on how it may have stirred debates about language [the old English vs. Tagalog vs. Taglish debate].)

-- Tito Pao 23:05, 31 October 2006 (UTC)[reply]

Concerned readers are more than welcome to express their opinions by editing/adding commentaries just as you are able to do yours here. Personally, I think the positives outweigh the negatives and it is a given fact that call center work is not for everyone. You're predisposition against the call center industry does not make this entry any more balance either.

-- [1] 23:05, 27 October 2009 (UTC)[reply]

This article needs serious revision.

Please move away from the dollar-eyed-kaching tone. Focus must be made on the how these BPOs and vendors compensate local call center agents and how it fairs compared to agents from competitor countries. That's what matters! "Less expensive labor cost" is not a quantifiable benchmark for comparison. Biggest question is: ARE WE PAID WHAT WE'RE WORTH? i.e. alignment of skills versus compensation/salary, the buck for our bang up job, devaluation and depreciation, quality of the workforce, etc.

Theamazingchase 21:24, 8 March 2007 (UTC)theamazingchase[reply]

^ I think you are overwhelmed by your predisposition against the industry where there may an imbalance. However, the advantages that make the Philippines an attractive destination for outsourcing are the factors that have been providing Filipinos thousands of jobs for the past few years. To the least, it has been a win-win situation for all parties concerned.

Colleen Haskett —Preceding unsigned comment added by Colleenhaskett (talk • contribs) 15:18, 27 October 2009 (UTC)[reply]

rewrite!

wow what crap. I'm from the Philippines and many of the criteria mention in the article have not been met. Please anyone with valid information rewrite the article. —Preceding unsigned comment added by 124.104.37.205 (talk) 13:12, 16 December 2008 (UTC)[reply]

Revision Project

I agree with most of the comments, the article is crappy. Will take over project to ensure a better quality. --Maverx (talk) 05:08, 21 April 2009 (UTC)[reply]

I've rewrite the article and would peg it at 70% completion. For further improvements please wait for advisory.

Lastly, if anyone can help out in it's improvement, please do so. --Maverx (talk) 07:23, 21 April 2009 (UTC)[reply]

Common Call Centre recruitment and training process

Should I take this out, it doesn't make much sense placing this in wiki, what do you guys think? --Maverx (talk) 01:20, 22 April 2009 (UTC)[reply]

GA Review

This review is transcluded from Talk:Call Center Industry in the Philippines/GA1. The edit link for this section can be used to add comments to the review.

GA review (see here for criteria)

It is reasonably well written.
a (prose): b (MoS):
- Subsections, not to mention the articles name, is incorrectly capitalized. Since subsections and Wikipedia articles are not works, they are to be capitalized as regular text, in this instance as common nouns. The article should therefore be located at Call center industry in the Philippines. Similarly, terms like business process outsourcing are not to be capitalized—only proper nouns are.
- ~~The first paragraph is a copyright violation, as it is copied verbatim from the source.~~ (see below) It also does not introduce the article, but instead presents what the industry was.
- Large amounts of the article is written as lists. These should be converted to prose.
- The article needs a thorough copyedit.
- The lead need a complete re-write, and should summarize the article better.
It is factually accurate and verifiable.
a (references): b (citations to reliable sources): c (OR):
- The article is mostly lacking in-line citations.
- None of the references are correctly formatted. For online sources, provide at least url, title, author and accessdate. If available or applicable, also date, publisher (if different from author) and language (if not English) should be provided. The easiest way is to use the {{cite web}} template.
- References should be after punctuation. Only when it is ambiguous for the reader's ability to understand what is being referenced, should the in-line citations be in the middle of a sentence.
- Reference 1 actually states this article as its source. Thus the article is sourcing from itself. Websites that use wikipedia as sources are not reliable.
It is broad in its coverage.
a (major aspects): b (focused):
- I would have liked to see a history section (that includes part of the current other sections).
- Trivia sections should be avoided. The one fact mentioned is untrivial enought that it can be moved elsewhere.
- The article has a lot that is related to call centers in general. While a certain amount of overlap is perhaps needed, this article should focus on what is unique for the Philippenes.
- The 'see also' section is too long, and should not contain terms in the main body. Terms like 'medical transcription' should not be in the 'see also' section, because the connection is not inherently logical.
- In general, the article says very little. If general areas of call center activity are bypassed, there is very little left. For instance, what is under the section 'Common Call Center recruitment and training process' could be said about most industries in the world, not just the Philippines or the call center industry. Also, this section generalizes, and it would be natural that the 700+ companies differ slightly in their reqruitment process.
It follows the neutral point of view policy.
Fair representation without bias:
The article has several weasel words and terms, such as "location of choice", "high literacy rate". Be more specific, and provide citations.
It is stable.
No edit wars etc.:
It is illustrated by images, where possible and appropriate.
a (images are tagged and non-free images have fair use rationales): b (appropriate use with suitable captions):
Overall:
Pass/Fail:
I have to fail the article. The main concerns are the lack of references, the need of a copyedit and the lack of depth. The article should be several times the current length. If you disagree with the outcome, you can renomiate the article. However, I would strongly discourage this without fixing all the above mentioned points. The best of luck with improving the article. Arsenikk ^(talk) 23:14, 28 April 2009 (UTC)[reply]

Why?!?!?

Why does this article exist? Does it have any reason to exist? There's no article on the call centre industries of Europe or the United States or India, or anywhere else for that matter, so why does the Philippines have one? This question becomes all the more pertinent when one considers the fact that it reads like a brochure produced by the Philippine government for overseas companies looking to outsource call centres. Delete. —Preceding unsigned comment added by 86.150.152.157 (talk) 00:34, 19 March 2010 (UTC)[reply]