Talk:Adafruit Industries

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This article appears to read like an advertisement. I flagged it. Half of the citations come directly from the company itself of youtube videos that the company puts out. The product table seems overly detailed and contains links taking you to a page to directly buy the product. — Preceding unsigned comment added by 2001:48F8:3028:CB0:F45B:B304:9BE4:4123 (talk) 01:44, 30 April 2016 (UTC)[reply]

I don't think the company put the product table on there. But why was this flagged by an unsigned user? Please sign or this could be considered sour grapes. Kittyba (talk) 23:41, 30 April 2018 (UTC)[reply]

The template is removed today with the removal of the table. Kittyba (talk) 17:22, 21 February 2019 (UTC)[reply]

External links modified

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Customer Service Ratings

Wikipedia is not a judge of the customer ratings of a company. One editor added a sentence or two based on negative reviews from a ratings website. I commented it out until further review.

Ratings websites have been shown to:

Be manipulated with many false positives and/or
mainly contain negative reviews by the small number of customers who believe (fairly or otherwise) that the company did not provide them some sort of customer service

For this article, it seems like the latter. But one source in this regard is very insufficient. And again, unless there are reliable sources, there are no facts to base the claim noted in that edit.

Feel free to put in the WIkipedia guidelines on the subject or discuss. Kittyba (talk) 15:05, 4 May 2018 (UTC)[reply]

- The edits were made by one person (user:Brainwrapcity) whose only contributions were the one paragraph. Looks like vandalism. Will delete commented text if no objection. Kittyba (talk) 22:24, 4 May 2018 (UTC)[reply]

Pronunciation?

It would be informative to have a pronunciation guide in the Company Name section, given that the name Ada has two common pronunciations. (Long initial A and short.) I checked the linked WP article on Ada Lovelace, but it too contains no information on this matter. In that case it doesn't seem as relevant, but in the case of an active trademark, I believe it is. (At any rate, I came here in part for that information.) Laodah 18:19, 3 December 2018 (UTC)[reply]

The pronunciation ia long A but there is no reference citation for this Kittyba (talk) 17:22, 21 February 2019 (UTC)[reply]

Wearable Electronics with Becky Stern

Looks like Erin St Blaine (firepixie) has taken over from Becky Stern, though she has posted guides since 2014. --Moedk (talk) 14:06, 23 October 2020 (UTC)[reply]

Erin's work is often in different areas than Becky worked in. So "taken over" would not be accurate. Kittyba (talk) 19:32, 17 July 2024 (UTC)[reply]

Company practices

Was surprised to not find any coverage of either the poor customer service history (e.g. 2-star average on Yelp) or the treatment of employees (1.9 star rating on glassdoor; 30% CEO approval rating). Derpwhar (talk) 14:48, 23 January 2021 (UTC)[reply]

I second this concern.

A polite inquiry about the their quality control resulted boilerplate referrals to the "support" forum, followed by a ban to even accessing said forum.

Maybe the media is afraid of making a minority/woman-owned allegedly pro equality business look bad in a misguided attempt to support those types of businesses. 73.158.120.185 (talk) 05:05, 27 April 2023 (UTC)[reply]

It seems this is how they do things. Go to the forums for help (that is the only way you get support: "100% of Adafruit technical support is provided by our dedicated team of engineers and staff in the public Adafruit customer forums. We monitor each Forum to answer your questions immediately, and our community of experts may also chime in to offer additional tips, tricks and how-tos."

Access to said forums requires a login. The slightest criticism gets you banned [from even accessing the forum]:

https://www.trustpilot.com/review/www.adafruit.com

https://www.trustpilot.com/review/www.adafruit.com 73.158.120.185 (talk) 05:17, 27 April 2023 (UTC)[reply]

With anon editors and an editor no longer on Wikipedia, criticism seems to be limited. Adafruit Industries and Limor Fried have won a number of awards. They added Discord support awhile back and email support is available. Kittyba (talk)