Service wrap

A service wrap is a set of non-core services which are bundled with a core service to form a complete package of services that are sold. For example, if the service sold is an IT service (such as a cloud computing service), the service wrap included the governance of that service, such as service monitoring tools.

The term appears to be closely associated with the IT and Network Services industries.^[1]

References

^ "Service Management". Queen Mary University of London. Retrieved 22 December 2023. "ITIL is a public framework that describes Best Practice in IT Service Management. It provides a framework for the governance of IT, the "service wrap", and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective."

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[qmul-1] "Service Management". Queen Mary University of London. Retrieved 22 December 2023. "ITIL is a public framework that describes Best Practice in IT Service Management. It provides a framework for the governance of IT, the "service wrap", and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective."

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