Plum Voice
 | |
| Company type | Privately Held / Employee-Owned |
|---|---|
| Industry | Telecom and Software |
| Founded | 2000 |
| Founder | Matt Ervin |
Key people | CEO: Matt Ervin |
| Website | www.plumvoice.com |
The Plum Group, Inc. (DBA Plum Voice) is a company.
Plum is headquartered in New York City with offices in Boston and Denver.
History
[edit]Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications.
- 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
- 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
- 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
- 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
- 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.
- 2013 - Plum launched VoiceTrends, an analytics and reporting toolkit designed specifically for voice applications. Plum achieves PCI-DSS Level 1.
- 2015 - Plum launched Plum Insight, a multi-channel (voice, web, mobile) survey platform. Plum achieves HIPAA compliance.
- 2016 - Plum launched a new version of QuickFuse called Fuse+.
- 2020 - Plum sunsets QuickFuse, rebrands Fuse+ as Plum Fuse.
See also
[edit]References
[edit]- Create Voice Apps From a Point-and-Click Interface with QuickFuse ReadWriteWeb
- Updating IVR to Optimize Business Success: An Interview with Plum's President Matt Ervin TMC Magazine
- Plum Voice Partners with Tyler Technologies to Provide its VoiceXML IVR Platform Speech Technology Magazine
- Plum Platform Awarded VoiceXML 2.0 Certification by VoiceXML Forum Archived 2012-10-20 at the Wayback Machine Speech Technology Magazine
- PlumVoice goes for low-hanging fruit in IVR market Boston Business Journal
- Plum Global Voice Offers VoiceXML Developer Accounts In United Kingdom Archived 2011-07-24 at the Wayback Machine Contact Center World
- Plum Voice Company profile Business Week
- The Magic IVR Archived 2011-07-18 at the Wayback Machine Non-Profit Tech Blog
- Artist in Residence Use Plum Technology Archived 2010-07-06 at the Wayback Machine Boston Cyberarts
- Meeting the changing needs of call centres Callcentre Helper Magazine
- Plum Voice cited as established Telephony provider TechCrunch
- Plum Voice Announces Immediate Availability of QuickFuse, an Intuitive Cloud Telephony Service to Create Smarter Voice Applications Archived 2010-06-28 at the Wayback Machine Denver Business Journal
- Plum Voice Unveils New Pollster Version of Plum Survey Platform[dead link] Forbes