Lagan Technologies
 | This article contains promotional content. (February 2018) |
 | |
| Company type | Subsidiary |
|---|---|
| Industry | Government CRM |
| Founded | 1994 |
| Founder | Colin Chambers, David Moody, John Montgomery, Tom Montgomery |
| Headquarters | |
Number of locations | Sunnyvale CA, Chicago IL, Washington, DC, Belfast Northern Ireland, Newbury England |
Key people | Mark Duffell (CEO), Jeff Wylie (GM of International Operations, David Moody (VP Solutions), Jon Montgomery (VP Global Development, Philipb Murray (VP International Sales) |
| Products | Lagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand |
Number of employees | Over 300 |
| Parent | KANA Software |
| Website | www |
Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.
The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.
Company history
[edit]Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture.
Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]
In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.[4]
In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division.[citation needed]
In 2009, released initial Cloud software offering Lagan OnDemand with customers that include: Bermuda;[5] Cobb County, GA,[6] and Pasadena, CA.[7] Lagan also launched Citizen Mobile Application to Promote Increased Citizen Engagement and Self Service.[8][9][10][11]
In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.[12] Lagan was acquired by KANA Software in October 2010 and remains focused on the public sector.[13]
References
[edit]- ^ Brown, Steven E.F. (2010-11-06). "KANA Software to buy Ireland's Lagan Technologies". The San Francisco Business Times. Retrieved 2011-01-24.
- ^ "Lagan Technologies". 2002. Retrieved 2011-01-31.
- ^ "Lagan and CAPS Solutions partner to provide an out-of-box, integrated CRM and business systems connectivity". 2004-03-20. Archived from the original on 2011-07-10. Retrieved 2011-01-31.
- ^ "Lagan Acquires Leading Human Services Software Vendor, Peter Martin Associates from Affiliated Computer Services, Inc". Business Wire. 2006-05-30. Retrieved 2011-01-31.
- ^ "E-Government Awards Contract to Lagan Technologies to Provide Enterprise Case Management Software for the Bermuda Government". 2010-07-19. Archived from the original on 2011-07-06. Retrieved 2011-01-31.
- ^ "Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide". 2010-05-18. Retrieved 2011-01-31.
- ^ "City of Pasadena, CA Selects Lagan Cloud-based CRM Contact Center Solution to Improve and Streamline Service Delivery to Citizens". 2010-05-25. Retrieved 2011-01-31.
- ^ "It will never be the same again". www.publicservice.co.uk. 2010-11-24. Retrieved 2011-01-31.
- ^ "G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions". 2010-10-18. Retrieved 2011-01-31.
- ^ "Cloud, SaaS on the horizon for state and local governments". 2010-06-21. Retrieved 2011-01-31.
- ^ "Eyes on the streets=Solutions". 2010-02-01. Retrieved 2011-01-31.
- ^ "Lagan Technologies to provide CRM for Brisbane". 2010-11-08. Retrieved 2011-01-31.
- ^ "KANA Software and Lagan Technologies Reach Agreement to Create a New Global Leader in Service Experience Management Solutions". www.marketwired.com. 2010.