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Domestic & General

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Domestic & General
Domestic & General Group Limited
Company typePublic limited company
IndustryOnline retail
FounderS.W. Copley
HeadquartersWimbledon[1]
Area served
UK, US and Europe
Key people
Matthew Crummack
Number of employees
3000 (2024)
Websitehttps://www.domesticandgeneral.com/
Footnotes / references
https://investors.domesticandgeneral.com/media/1466/dg-fy24-ara_web.pdf [2]

Domestic & General (D&G) is a multinational insurance and appliance care provider,[3] headquartered in Wimbledon, London. It works with appliance manufacturers providing protection and repairs for household appliances.[4]

History

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Domestic & General was founded by S. W. Copley, who was born in Huddersfield, England in 1859.[5] He was involved in property development, cattle-raising and public transport. He was unable to find insurance for his cattle during transit on his return to Great Britain in 1912, so formed the Western Australian Insurance Company (WAICO) in July of that year.[6]

The company originally covered "all classes of risks", particularly fire, accident, livestock and marine insurance.[7]

In November 2007, D&G became privately owned when it was bought by Advent International.[8]

In December 2013, the business was bought by CVC Capital Partners, a private equity and investment advisory firm.[9] Abu Dhabi Investment Authority (ADIA) invested in the firm in 2019.[10] From July 2016, Ian Mason held the position of CEO. Matthew Crummack joined the business as CEO in October 2021.[11]

Since 2021, Domestic & General has launched in the US acquiring After, Inc[12] and Nana technologies[13] in the process.

Offices and Operations

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D&G works with UK and international brands to provide insurance plans and aftercare for a wide range of household appliances, domestic products and consumer electronics. Brands include John Lewis,[14] EDF[15] and Sky[16].D&G operates across 12 markets and employs almost 3,000 people. It has offices in Australia, France, Germany, Italy, Spain, the UK and the US.[17]

Following the COVID-19 Pandemic, D&G moved to a flexible working model.[18]

Domestic & General was the Official Warranty Provider to the Birmingham 2022 Commonwealth Games.[19]

In 2023, Domestic & General opened a new office in Nottingham bringing £50 million of direct investment into the city.[20] This was followed the next year by a new Brighton office for its 300 employees in the area[21]

For the 2024 Paris Olympics, Domestic & General sponsored Desirèe Henry[22] who won a silver medal in the 4x100 metres relay squad.[23]

References

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  1. ^ "Domestic & General". www.domesticandgeneral.com. Retrieved 2024-09-20.
  2. ^ "DOMESTIC & GENERAL INSURANCE PLC people - Find and update company information - GOV.UK".
  3. ^ "About us". Domestic & General. Retrieved 2024-09-03.
  4. ^ "This service can help you save money when repairing appliances". The Independent. 2024-02-12. Retrieved 2024-09-03.
  5. ^ "Samuel William Copley (1859–1937)". 2024-09-03.
  6. ^ "Domestic & General". www.domesticandgeneral.com.au. Retrieved 2024-09-20.
  7. ^ "THE WESTERN AUSTRALIAN INSURANCE COY. LTD". Daily Telegraph. 1916-10-13. Retrieved 2024-09-03 – via Trove.
  8. ^ "Advent International agrees to sell Domestic & General Group to CVC Capital Partners". Advent International. Retrieved 2024-09-03.
  9. ^ Ramsey, Andrea (2013-08-13). "Advent International agrees to sell Domestic & General Group to CVC Capital Partners". Advent International. Retrieved 2024-09-02.
  10. ^ "Abu Dhabi Investment Authority buys 30% stake in D&G". www.ft.com. Retrieved 2024-09-03.
  11. ^ "Domestic & General brings in big name after death of CEO". www.insurancebusinessmag.com. Retrieved 2024-09-02.
  12. ^ "Domestic & General boosts US expansion with acquisition". www.insurancebusinessmag.com. Retrieved 2024-09-02.
  13. ^ Robinson, Jon (2024-01-29). "Domestic & General makes its second US acquisition". CityAM. Retrieved 2024-09-02.
  14. ^ Stevens, Ben (2020-05-29). "John Lewis partners with Domestic & General to offer exclusive insurance on tech products - Latest Retail Technology News From Across The Globe - Charged". Retrieved 2024-09-03.
  15. ^ "EDF". www.edfsales.athome.domesticandgeneral.com. Retrieved 2024-09-03.
  16. ^ "skyprotect.com". www.skyprotect.com. Retrieved 2024-09-03.
  17. ^ "Company overview". Domestic & General. Retrieved 2024-09-02.
  18. ^ Armitage, Jim (2024-09-01). "Britain's most relaxed boss? The firm that lets staff work how they want". www.thetimes.com. Retrieved 2024-09-02.
  19. ^ "About Domestic & General". Commonwealth Games - Birmingham 2022. Retrieved 2024-09-02.
  20. ^ Whittaker, Anna (2021-03-08). "Company to open new hub after student flats plan confirmed". Nottinghamshire Live. Retrieved 2024-09-02.
  21. ^ "First look at new offices as city employer unveils new working space". The Argus. 2024-02-02. Retrieved 2024-09-20.
  22. ^ "Going for Gold: Desirèe Henry talks training, the importance of sponsorship and her inspirations". www.stylist.co.uk. Retrieved 2024-09-20.
  23. ^ "Desiree Henry | Team GB". www.teamgb.com. Retrieved 2024-09-20.
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