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Citizens Service Centres

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Citizens' Service Centres
Κέντρα Εξυπηρέτησης Πολιτών
AbbreviationKEP (Greek: Κ.Ε.Π.)
PredecessorCitizens' Offices
Formation2002
Legal statuspublic
Location
Region served
Greece
Official language
Greek
Parent organization
Ministry of Digital Governance
Websitewww.kep.gov.gr

Citizens' Service Centres (Greek:Κέντρα Εξυπηρέτησης Πολιτών, Κ.Ε.Π.), also known as Citizens Service Centers (KEPs) (without apostrophe on Citizens), or Citizens' Service Centers (KEPs) or (CSCs) or Citizens' Services Centre (KEP) or Citizens' Services Center (KEP) or (CSC) in singular (Κέντρο Εξυπηρέτησης Πολιτών (Κ.Ε.Π.)), are state offices established by article 31 of law 3013/2002 (Government Gazette 102 A'/01-05-2002),[1][2] initially in the Prefectures' capitals (Headquarters), in order to reduce bureaucracy and faster service to citizens in terms of their transactions with the state. The role of Citizens' Service Centres is to be the contact points of the Public Services with the citizens and to provide one-stop services.

History

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Predecessor of Citizens' Service Centres were the Citizens' Offices (Γραφεία των Πολιτών). The digital platform, MyKEPlive, of the KEPs, enabling the citizens to conduct transactions with the Greek state online, was presented in 2020.[3][4][5][6]

Citizens and businesses have the ability to reserve a priority number for service with physical presence in KEPs in the country. This is the KEP-ePass, which is available through platform Rabtevou KEP (rantevou.kep.gov.gr) and aims to provide faster, simpler and better service from Citizen Service Centres.[7][8] Each citizen can also have its own digital box (inbox) where the certificates and documents they have requested from the KEPs will be directly digitally registered.[9] The Single Social Security Entity (EFKA), or e-EFKA, digital services are also provided through the KEPs.[10][11][12]

Services

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Some of the 2,000 services provided are the following:[13][14][15][16][17][18][19][20][21][22][23][24]

  • Certificate of authenticity of the signature, made in the personal presence of the citizen carrying with them an identification document (identity card, passport, driver's license or Medical booklet).[25]
  • Certificate of exact copy for public or private documents that have been certified by a lawyer (valid only in the case of documents intended for use in companies or private organizations as public documents do not need certification for use in the public sector, according to law 4250/2014, Government Gazette 74 A’/26-03-2014).[26]
  • Physical identification of the citizen and the civil servant for the issuance of personal digital authentication signature and encryption certificates.[27]
  • Transfer the ownership of a private vehicle. Transfer of a registration licence for a numbered passenger car or motorcycle for private use. The procedure concerns the transfer of ownership of private use passenger vehicles and is available to citizens and legal persons.
  • Obtain an electronic signature from the Hellenic Public Administration Certification Authority.
  • Discontinue your conscription postponement (for students and pupils).
  • Social security clearance certificate (for natural or legal persons).
  • Printing a monthly or annual pensioner's information note.
  • Issue of a European Health Insurance Card (EHIC).
  • Issue an e-Apostille (Apostille Convention).
  • Civil partnership registration certificate.
  • Issue of pension statement for tax use.
  • Certificate of contributions for tax use.
  • Single Judicial Solvency Certificate.[28][29]
  • Copy of higher education degrees.
  • Renew your unemployment card.
  • University studentship certificate.
  • Marriage registration certificate.
  • Academic transcript certificate.
  • Declare the baptism of a child.
  • Proof of insurance coverage.[30]
  • Death registration certificate.
  • Certificate of Family Status.
  • Birth registration certificate.
  • Copy of criminal record.
  • Certificate of locality.

References

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  1. ^ "Law 3013/2002, Government Gazette 102 A'/01-05-2022" (PDF) (in Greek). Ministry of Citizen Protection. Archived (PDF) from the original on 2023-11-04.
  2. ^ "Citizens' Service Centres: Updated News". odigostoupoliti.eu (in Greek).
  3. ^ "Citizen services going online with new platform". Kathimerini. 2020-07-28.
  4. ^ "myKEPlive: 41 more municipalities and 47 more Citizen Service Centres join" (in Greek). Proto Thema. 2020-11-23.
  5. ^ "Support.gov.gr: The new digital way for citizens to communicate with the public sector for over 250 services" (in Greek). 2021-11-08.
  6. ^ "Guide to mAIgov.gr: How to get answers to your questions from the Digital Assistant - See examples" (in Greek). 2023-12-12.
  7. ^ "KEP-ePass – book a appointment for service with KEP". rantevou.kep.gov.gr (in Greek). Retrieved 2024-02-01.
  8. ^ "KEP-ePass: the new priority number booking service at the KEPs" (in Greek). 2022-09-07.
  9. ^ "Citizens now have a digital box at KEPs - Which certificates will be issued" (in Greek). 2020-04-12.
  10. ^ "Single Social Security Entity (EFKA)". efka.gov.gr (in Greek).
  11. ^ "EFKA services at the KEPs: over 44,000 transactions in two months" (in Greek). 2021-07-15.
  12. ^ "Certificates - KEP: Detailed instructions for telephone applications" (in Greek). 2020-04-16.
  13. ^ "Online services provided by the Citizens' Service Centres (KEPs)" (in Greek). 2016-03-04.
  14. ^ "Online services to the citizen". ydmed.gov.gr (in Greek). 2017-05-13. Archived from the original on 2021-01-28.
  15. ^ "Citizens' Service Centre (KEP): Digital services". gov.gr (in Greek and English).
  16. ^ "Citizens' Service Centres (KEPs) - Municipalities (Contact details)" (PDF). gsis.gr (in Greek).
  17. ^ "myKEPlive - step by step information". howto.gov.gr (in Greek).
  18. ^ "Citizens' Service Centre (KEP): Administrative Information - Application Processing - Serving Citizens with Disabilities". gsis.gr (in Greek).
  19. ^ "Book an online appointment with a Citizens' Service Centre (KEP)". gov.gr (in Greek and English).
  20. ^ "Book an appointment to visit a Citizens' Service Centre (KEP)". gov.gr (in Greek and English).
  21. ^ "Citizens' Service Centres - Book a Appointment". rantevou.kep.gov.gr (in Greek).
  22. ^ "Service by online videoconference from a Citizens' Service Centre (KEP)". mitos.gov.gr (in Greek). National Register of Administrative Procedures (MITOS). Retrieved 2024-02-01.
  23. ^ "Citizens' Service Centre (KEP): Search for services". mitos.gov.gr (in Greek). National Register of Administrative Procedures (MITOS). Retrieved 2024-01-02.
  24. ^ "Citizens' Service Centre (KEP): Search for services". mitos.gov.gr. National Register of Administrative Procedures (MITOS).
  25. ^ "Greek Government launches digital signature service for all personal documents". Kathimerini. 2021-11-19.
  26. ^ "Law 4250/2014, Government Gazette 74 A'/26-03-2014". fle.gr (in Greek). Archived from the original on 2015-04-07.
  27. ^ "Information Technology Development Service (YAP)". www.yap.gov.gr (in Greek). Archived from the original on 2017-11-29. Retrieved 2017-12-12.
  28. ^ "Through gov.gr and KEP the Single Certificate of Judicial Solvency for all Courts of First Instance" (in Greek). 2021-06-25.
  29. ^ "At the KEPs 15 more certificates of the Ministry of Justice" (in Greek). 2020-05-25.
  30. ^ "e-EFKA: 68 obsolete procedures are removed from the KEP systems" (in Greek). 2021-06-02.
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