Category:Customer relationship management

• Customer relationship management

A

• Customer acquisition management
• Customer analytics
• Angel and demon customers
• Application service provider

C

• Clienteling
• Co-creation
• Consumer relationship system
• Conversion tracking
• Customer data
• Customer data management
• Customer data platform
• Customer knowledge
• Customer migration
• Customer profitability
• Customer to customer
• Customer value maximization

D

• Demand-chain management
• Dialogue marketing

E

• Enterprise relationship management
• Enterprise resource planning
• Customer equity

F

• First Call Resolution
• Function cost analysis

I

• Customer intelligence
• Interactive marketing
• Customer involvement management

L

• Lead generation
• Lead management
• Lean consumption
• Customer lifecycle management
• Customer lifetime value

M

• Customer magazine
• Marketing accountability
• Marketing effectiveness
• Marketing mix modeling
• Mission-driven marketing
• Most valuable customers

N

• Net promoter score

O

• Order to cash

P

• Patronage concentration
• Predictive buying

R

• Relationship marketing
• Customer retention
• Retention rate
• Return on marketing investment

S

• Sales force management system
• Service recovery
• Service recovery paradox
• Social CRM
• Speech analytics
• Customer switching

T

• Tag management system
• Trickbot

V

• Customer value model
• Vendor relationship management

Z

• Zammad