User talk:Stifle/wizard/OTRS
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I am a user of OTRS and can access emails sent to permissions*@wikimedia.org and info-en*@wikimedia.org (* being the computer wildcard term for any characters or no characters at all). I am able to verify whether or not permission has been sent in to use a specific image or specific text under an acceptable license. I can also check a message that has not been processed yet, if there is some urgent reason that it needs to be cleared.
To request an OTRS check, please leave me a message including as much of the following information as you have:
- The exact name of the article or image that you need to have verified
- The OTRS ticket number in question (or the URL for it)
- The email address where the permission mail would have been sent from
- Some or all of the email subject
- The approximate time and date when the permission mail would have been sent
At a minimum I need either 1 or 2; if you have both 1 and 2 then I won't need anything else.
Please note:
- Emails to OTRS are considered confidential, so while I will be able to report specific facts, I may have to be circumspect and may not be able to answer your question as precisely as you may like.
- I will reply as soon as possible; please check Special:Contributions/Stifle for recent contributions to see whether I am online or not.
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