Jump to content

Tripadvisor

From Wikipedia, the free encyclopedia
(Redirected from TripAdvisor)
Tripadvisor, Inc.
Type of businessPublic
Traded as
FoundedFebruary 14, 2000; 24 years ago (2000-02-14)
HeadquartersNeedham, Massachusetts,
U.S.
Area servedWorldwide
OwnerLiberty Tripadvisor Holdings (Liberty Media) (21% equity, 57% voting)
Founder(s)
Key people
IndustryTravel services
Products
RevenueIncrease US$1.79 billion (2023)
Operating incomeIncrease US$126 million (2023)
Net incomeDecrease US$10 million (2023)
Total assetsDecrease US$2.54 billion (2023)
Total equityIncrease US$871 million (2023)
Employees2,845 (2023)
Subsidiaries
URLwww.tripadvisor.com Edit this at Wikidata
Native client(s) oniOS, watchOS, Android, Windows, Windows Phone
[1]

Tripadvisor, Inc. is an American company that operates online travel agencies, comparison shopping websites, and mobile apps with user-generated content.[1]

Its namesake brand, Tripadvisor.com, operates in 40 countries and 20 languages, and features approximately 1 billion reviews and opinions on roughly 8 million establishments.[1] The company's other brands include Bokun.io, Cruise Critic, FlipKey, TheFork, Holiday Lettings, Housetrip, Jetsetter, Singleplatform, Niumba, SeatGuru, and Viator.[1] The company is headquartered in Needham, Massachusetts.

In 2023, Tripadvisor earned 25 percent of its revenues from Expedia Group and Booking Holdings and their subsidiaries, primarily for pay-per-click advertising.[1]

History

[edit]
Stephen Kaufer, Founder, Tripadvisor
Stephen Kaufer, founder of Tripadvisor

Tripadvisor LLC was founded by Stephen Kaufer, Langley Steinert, Nick Shanny, and Thomas Palka in February 2000.[2] Kaufer came up with the idea after being frustrated planning a family vacation.[2]

Headquarters in Needham, Massachusetts

In September 2000, before the website was launched, the company obtained $2 million in financing.[3] Seed money was obtained from Flagship Ventures, the Bollard Group, and private investors.[4]

In 2004, the company was acquired by IAC/InterActiveCorp.[5] In August 2005, IAC spun off its travel group of businesses under the Expedia, Inc. name.[6]

In 2007, the company acquired Smarter Travel Media, operator of SmarterTravel.com; BookingBuddy.com; SeatGuru.com; TravelPod.com; Travel-Library.com;[7] and The Independent Traveler, Inc., publisher of Cruise Critic and IndependentTraveler.com.[8] In 2008, the company acquired Holiday Watchdog, a user-generated travel site in the United Kingdom;[9][10] Airfarewatchdog;[11] Virtualtourist, a travel website with reportedly about one million registered members; OneTime.com, a travel comparison site;[12] and a majority stake in FlipKey, a vacation-rental website.[13][14]

In April 2009, Tripadvisor launched in China.[15] The company acquired Kuxun.cn, China's second-largest consumer travel site and hotel and flight search engine, in October 2009.[16] In August 2015, Kuxun was sold to Meituan.[17]

In June 2010, the company acquired holidaylettings.co.uk, the largest independent vacation rental website in the United Kingdom.[18] In September 2010, SmarterTravel, part of TripAdvisor Media Group, launched SniqueAway (now Jetsetter), the first members-only site where each travel deal is endorsed by member reviews.[19] In July 2011, the company acquired Where I've Been, a Chicago-based Facebook app.[20]

In December 2011, Expedia completed the corporate spin-off of Tripadvisor into a public company.[21][22]

Tripadvisor store at Toronto Pearson International Airport
Tripadvisor store at Hong Kong International Airport

The company acquired Wanderfly, an NYC-based travel inspiration website, in October 2012.[23][24] In 2013, the company acquired Jetsetter, a flash sale site;[25] GateGuru, a flight and airport information mobile app;[26][27] and Oyster.com, a hotel review and photography website.[28] In 2014, the company acquired Vacation Home Rentals; Tripod;[29] LaFourchette, which became theFork, for $140 million;[30][31] Viator for $200 million;[32][33] Mytable; Restopolis;[34] and Tripbod, a London-based travel community[35]

In 2015, the company acquired Iens, a Dutch restaurant review website; SeatMe, a Dutch table reservation website,[36][37][38] ZeTrip, Inc., including its product Rove, a personal journal app that helps users log activities including places they have visited and photos they have taken;[39] Portuguese startup BestTables,[40][41] and Australian startup Dimmi for $25 million.[42] In April 2016, the company acquired HouseTrip, a holiday rental marketplace based in London.[43][44][45] In August 2016, Tripadvisor acquired Citymaps.com, which developed a social mapping site and cross-platform map engine based on OpenStreetMap data.[46][47][48] In April 2018, the company acquired Icelandic startup Bokun, a provider of software for travel booking,[49][50][51] and in November 2018, the company added DoorDash to its restaurant listings.[52]

In December 2019, Tripadvisor acquired SinglePlatform, a platform that syndicates restaurant menus, from its parent company, Endurance International Group, for $51 million.[53] It also acquired BookATable from Michelin Guide.[54][55]

In February 2020, the company changed its name from TripAdvisor to Tripadvisor, using a lowercase "a".[56]

In April 2020, during the COVID-19 pandemic, Tripadvisor announced 600 layoffs in Canada and the United States and 300 more in other countries as part of a 25% reduction in workforce. The company also closed offices in downtown Boston and San Francisco.[57] In July 2020, Tripadvisor sold 8 brands to Hopjump: Smarter Travel, Airfarewatchdog, BookingBuddy, OneTime, Oyster.com, Family Vacation Critic, What To Pack, and Holiday Watchdog.[58][59]

On December 8, 2020, China blocked 105 apps, including Tripadvisor, from mobile app stores. The Cyberspace Administration of China stated that the apps were "illegal", and that public concerns were raised around "obscene, pornographic and violent information or fraud, gambling and prostitution".[60][61]

In December 2020, the Tripadvisor.com website drew 90.2 million visits, and the Tripadvisor app was among the top 10 travel apps in 26 countries as of January 2021.[62]

In May 2022, Matt Goldberg was announced as the new CEO of Tripadvisor, replacing Stephen Kaufer.[63]

Controversies

[edit]

Criticism of review system

[edit]

Tripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel, bed and breakfast, inn, or restaurant.[64]

In May 2021, Tripadvisor was criticized for allowing an offensive review to be posted about the Auschwitz-Birkenau State Museum in which a visitor described bringing a baby to the gas chambers. Tripadvisor initially stated the review complied with submission guidelines but later removed it following backlash on social media.[65][66][67]

Fake reviews

[edit]

Fake reviews are common and has led to criticism of the company.[68] In March 2014, Tripadvisor's Chinese site came under scrutiny when a user was found to have reviewed 51 Parisian restaurants in one month, while also reviewing 50 hotels in other countries.[69] Separately, in November 2017, Oobah Butler, a journalist for Vice Media, claimed to have made money posting positive reviews for restaurants he never visited, in exchange for payment.[70]

In September 2019, consumer organisation Which? said Tripadvisor was still failing to stop fake reviews. Its survey of nearly 250,000 reviews for the ten top-ranked hotels in ten popular tourist destinations around the world found that one in seven had "blatant hallmarks" of fake positive reviews.[71][72]

Phantom establishments

[edit]

In May 2013, a fake restaurant was set up by a disgruntled businessman and reportedly had diners looking for the eatery in an alley filled with rubbish bins. The fake listing went undetected on Tripadvisor for about two months.[73]

In November 2017, journalist Oobah Butler used fake reviews to boost a nonexistent restaurant named The Shed at Dulwich to the top of Tripadvisor rankings for restaurants in London.[70][74][75][76][77]

Reviews alleging crime

[edit]

In November 2017, Tripadvisor deleted reviews by two women who were allegedly raped at the Iberostar Paraiso Maya in Playa del Carmen in separate incidents 2010 and 2015, one of which involved a hotel security guard. The women said they received assurances from hotel staff that they would contact the authorities, but the staff failed to take any follow-up action. The women then posted advisories and warnings on Tripadvisor, but the reviews were deleted. The review of first victim, Kristie Love, was eventually reinstated, but the company claimed the review of the second victim, Jamie Valeri, was "hearsay" and it was not reinstated. The reports also highlighted at least 12 other such incidents at hotels and resorts across Mexico, including one of a 29-year-old man who was raped by a massage therapist at a resort in the same area, where reviewers had attempted to warn people through reviews on the company's site about criminal incidents that the resorts and local authorities had failed to pursue any criminal or legal action for, only to have those reviews either taken down or declined for posting by Tripadvisor.[78][79][80]

Offers by Meriton of inducements to guests in exchange for reviews

[edit]

In October 2015, an ex-hotel manager at Meriton said guests were offered inducements to change ratings they left on the site.[81] In 2018, Meriton was fined AU$3 million by the Australian Competition & Consumer Commission for misleading consumers.[82][83][84]

Malicious reviews

[edit]

In 2012, an action was brought in a Sheriff Court in Scotland, by Richard Gollin, the owner of a guesthouse in the Outer Hebrides who claimed damages for malicious statements. Tripadvisor first asserted that the Scottish courts lacked jurisdiction since it is based in the United States. However, it later conceded that it could be sued in the UK's jurisdictions. The court ruled that Tripadvisor's terms of use constituted a contract, which was actionable/enforceable by the business being reviewed. The case was found to involve issues relating to the Unfair Terms in Consumer Contracts Act of 1977, and these issues were referred to a higher court in Stornoway. The plaintiff eventually dropped the case because he could not afford to pursue it.[85][86]

In March 2015, Dietmar Doering, a German hotelier based in Sri Lanka accused Tripadvisor of hosting malicious reviews of his resort The Cosy Beach in Marawila. He claimed he was compelled to take legal action for the estimated damages of US$500,000.[87]

Fake reviews due to political affiliations of establishment

[edit]

In 2019, a guesthouse being used as the headquarters for Reform UK was "trolled" by hundreds of users leaving one-star reviews on Tripadvisor. The guesthouse in Norfolk was owned by the husband of Catherine Blaiklock, the leader of the political party.[88]

Fine for Improper commercial practices

[edit]

In December 2014, the Italian Antitrust Authority fined Tripadvisor €500,000 for improper commercial practices on the Tripadvisor website.[89][90] The Italian Authority said Tripadvisor and its Italian arm should stop publishing misleading information about the sources of the reviews. In June 2015, a fake restaurant created by a newspaper rose to the top of the site's rankings in Italy.[91]

In August 2013, Kenneth Seaton lost a $10 million lawsuit against the company in which he claimed that the ranking for his Grand Resort Hotel and Convention Center in Pigeon Forge, Tennessee, as "America's dirtiest hotel" was based on unsubstantiated rumors.[92][93][94]

Breaches of advertising standards

[edit]

In September 2011, after receiving a complaint submitted by online investigations company KwikChex, the UK Advertising Standards Authority (ASA) launched a formal investigation into Tripadvisor's claims to provide trustworthy and honest reviews from travelers.[95] The ASA found that Tripadvisor "should not claim or imply that all its reviews were from real travellers, or were honest, real or trusted",[96] and as a result of the investigation, Tripadvisor was ordered to remove the slogan "reviews you can trust" from its UK web site.[97] It changed its hotel review section slogan to "reviews from our community". Tripadvisor said the branding change had been planned for some time and that changes began in June 2011, before the ASA investigation.[98] ASA commented that "it was concerned that consumers might be fooled by fraudulent posts since the entries could be made without any form of verification", but recognized that Tripadvisor used "advanced and highly effective fraud systems" in an attempt to identify and remove fake content.[99]

Tripadvisor booth at ITB Berlin, 2014

Approximately 30 hotels have been penalized on the website by the company for suspicious reviews, including a Cornwall hotel that bribed guests to leave positive reviews of the hotel.[100]

Tripadvisor has stated that reviews are subject to a verification process which considers the IP address and email address of the author, and tries to detect any suspicious patterns or obscene or abusive language.[101] The website also allows the community of users to report suspicious content, which is then assessed by Tripadvisor staff.[102]

Data breach

[edit]

In March 2011, Tripadvisor informed its members that it suffered a data breach and an unauthorized party had stolen some of its email list and might use it for spamming. No passwords or other information was stolen.[103]

Drip pricing

[edit]

In July 2012, Tripadvisor was fined $80,000 by the United States Department of Transportation for violating fair trading regulations requiring taxes and fees to be shown for prices quoted for airfares, a practice known as drip pricing. The rule had come into effect in January of that year.[104]

Involvement in Israeli settlements

[edit]
See also: List of companies operating in West Bank settlements

On 12 February 2020, the United Nations published a database of all business enterprises involved in specified activities relating to the Israeli settlements in the Palestinian territories, including East Jerusalem, and in the Golan Heights.[105][106] Tripadvisor has been listed on the database in light of its involvement in activities related to "the provision of services and utilities supporting the maintenance and existence of settlements".[105][106] The international community considers Israeli settlements built on land occupied by Israel to be in violation of international law.[107][108][109]

Denigration

[edit]

On November 21, 2022, the Paris Commercial Court ordered Tripadvisor to pay €57,000 in damages and other costs to Viaticum, the company that operates the Bourse-des-vols.com website, for denigration.[110][111]

Awards

[edit]

In 2019, Tripadvisor was named America's Best Midsize Employer by Forbes.[112]

See also

[edit]

References

[edit]
  1. ^ a b c d e "TripAdvisor Inc. 2023 Form 10-K Annual Report". U.S. Securities and Exchange Commission. February 16, 2024. Retrieved February 17, 2024.
  2. ^ a b Morris, Cheryl (November 2, 2010). "Boston Tech-Mafia Mondays: TripAdvisor—Pioneers in Online Travel". Advance Publications. Archived from the original on October 11, 2018. Retrieved October 11, 2018.
  3. ^ "TripAdvisor snags $2 million in first round financing". Mediaroom. September 1, 2000. Archived from the original on 2023-01-21. Retrieved 2023-01-21.
  4. ^ "TripAdvisor". Built In Boston. Archived from the original on 2020-03-03. Retrieved 2020-01-17.
  5. ^ Schaal, Dennis (2016). "The Definitive oral history of online travel". Skift. Archived from the original on 2019-07-04. Retrieved 2016-07-02.
  6. ^ "IAC Completes Spin-Off of Expedia, Inc" (Press release). Expedia, Inc. August 9, 2005. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  7. ^ Schaal, Dennis (April 16, 2007). "TripAdvisor quietly acquires SeatGuru, Smarter Travel Media". Travel Weekly. Archived from the original on March 2, 2020. Retrieved January 17, 2020.
  8. ^ Schaal, Dennis (May 28, 2007). "TripAdvisor acquires the publisher of Cruise Critic". Travel Weekly. Archived from the original on January 22, 2020. Retrieved January 17, 2020.
  9. ^ Zacks, Rebecca (February 14, 2008). "TripAdvisor Acquires Holiday Watchdog". Xconomy. Archived from the original on March 1, 2020. Retrieved January 17, 2020.
  10. ^ Butcher, Mike (February 15, 2018). "TripAdvisor buys Holiday Watchdog, reviews site M&A begins". TechCrunch. Archived from the original on February 27, 2020. Retrieved January 17, 2020.
  11. ^ "Smarter Travel Media Buys Airfarewatchdog For Undisclosed Terms—Quick Facts". RTTNews. April 2, 2008. Archived from the original on February 25, 2020. Retrieved January 17, 2020.
  12. ^ Weisenthal, Joseph (July 1, 2008). "TripAdvisor Acquires Virtual Tourist And Online Booker OneTime". CBS News. Archived from the original on February 26, 2020. Retrieved January 17, 2020.
  13. ^ Roush, Wade (August 21, 2008). "TripAdvisor Takes FlipKey Majority Stake". Xconomy. Archived from the original on March 1, 2020. Retrieved January 17, 2020.
  14. ^ Schonfeld, Erick (August 20, 2008). "TripAdvisor Invests In Vacation-Home Review Site FlipKey". TechCrunch. Archived from the original on June 4, 2016. Retrieved January 21, 2023.
  15. ^ Canaves, Sky (May 27, 2010). "Expedia Charts Local Path in China". The Wall Street Journal. Archived from the original on February 4, 2020. Retrieved January 17, 2020.
  16. ^ Hernandez, Barbara (October 31, 2009). "TripAdvisor Expands to China with Kuxun". CBS News. Archived from the original on March 3, 2020. Retrieved January 17, 2020.
  17. ^ May, Kevin (August 18, 2015). "TripAdvisor sells Kuxun brand and revises China strategy". Phocuswire. Archived from the original on March 3, 2020. Retrieved January 17, 2020.
  18. ^ "TripAdvisor Acquires Holiday Lettings, the U.K.'s Largest Independent Vacation Rental Website" (Press release). PR Newswire. June 24, 2010. Archived from the original on February 25, 2020. Retrieved January 17, 2020.
  19. ^ "TripAdvisor Media Group Launches SniqueAway" (Press release). PR Newswire. September 7, 2010. Archived from the original on March 1, 2020. Retrieved January 17, 2020.
  20. ^ "TripAdvisor acquires Where I've Been" (Press release). PR Newswire. July 11, 2011. Archived from the original on February 29, 2020. Retrieved January 17, 2020.
  21. ^ "Expedia, Inc. Completes Spin-off of TripAdvisor, Inc" (Press release). PR Newswire. December 20, 2011. Archived from the original on June 15, 2018. Retrieved January 17, 2020.
  22. ^ "A weak Wall Street welcome for Newton-based TripAdvisor—Business". The Boston Globe. December 22, 2011. Archived from the original on February 4, 2020. Retrieved January 17, 2020.
  23. ^ "TripAdvisor Acquires Wanderfly" (Press release). PR Newswire. October 2, 2012. Archived from the original on February 27, 2020. Retrieved January 17, 2020.
  24. ^ Seiffert, Don (October 2, 2012). "TripAdvisor snaps up Wanderfly". American City Business Journals. Archived from the original on March 8, 2021. Retrieved January 17, 2020.
  25. ^ LUDWIG, SEAN (April 9, 2013). "TripAdvisor acquires luxury travel site Jetsetter from Gilt Groupe". VentureBeat. Archived from the original on February 29, 2020. Retrieved January 17, 2020.
  26. ^ TSURUOKA, DOUG (June 19, 2013). "TripAdvisor Buys Mobile Flight App Provider GateGuru". Investor's Business Daily. Archived from the original on February 29, 2020. Retrieved January 17, 2020.
  27. ^ May, Kevin (June 19, 2013). "TripAdvisor acquires GateGuru". Phocuswire. Archived from the original on February 25, 2020. Retrieved January 17, 2020.
  28. ^ Ali, Rafat (October 15, 2013). "Tripadvisor Acquires Another Dying Travel Startup: Oyster.com". Skift. Archived from the original on February 25, 2020. Retrieved January 17, 2020.
  29. ^ Schaal, Dennis (May 1, 2014). "TripAdvisor Acquires VacationHomeRentals.com as it Tries to Catch HomeAway". Skift. Archived from the original on March 3, 2020. Retrieved January 17, 2020.
  30. ^ "Why Online Travel Companies Are Buying Restaurant Reservation Operators". Forbes. June 23, 2014. Archived from the original on March 11, 2018. Retrieved September 17, 2017.
  31. ^ O'Hear, Steve; Dillet, Romain (May 7, 2014). "Restaurant Reservation Service LaFourchette Gobbled Up By TripAdvisor For ~$140M". TechCrunch. Archived from the original on March 1, 2018. Retrieved March 10, 2018.
  32. ^ Schaal, Dennis (August 11, 2014). "TripAdvisor Completes $200 Million Acquisition of Viator". Skift. Archived from the original on January 10, 2017. Retrieved January 10, 2017.
  33. ^ Chowdhry, Amit (July 25, 2014). "Travel Site TripAdvisor To Acquire Viator For Approximately $200M". Forbes. Archived from the original on June 12, 2018. Retrieved March 10, 2018.
  34. ^ "TripAdvisor's Growth Plans For 2015 And Beyond". Forbes. March 6, 2015. Archived from the original on February 17, 2020. Retrieved January 17, 2020.
  35. ^ Ali, Rafat (May 5, 2014). "More Soft-Landings For Failed Startups: Tripadvisor Acquires Tripbod". Skift. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  36. ^ Deutsch, Anthony (January 8, 2015). "Tripadvisor acquires leading Dutch restaurant rating site". Reuters. Archived from the original on March 3, 2020. Retrieved January 17, 2020.
  37. ^ May, Kevin (January 8, 2015). "TripAdvisor increases restaurant focus with acquisition of IENS and SeatMe". Phocuswire. Archived from the original on March 5, 2020. Retrieved January 17, 2020.
  38. ^ Schaal, Dennis (January 8, 2015). "TripAdvisor Goes on a Dining Reservations Binge With Acquisition of Iens". Skift. Archived from the original on February 24, 2020. Retrieved January 17, 2020.
  39. ^ "TripAdvisor Acquires ZeTrip, Inc" (Press release). GlobeNewswire. February 2, 2015. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  40. ^ Pimentel, Ana. "TripAdvisor comprou uma startup portuguesa. A BestTables". Observador. Archived from the original on 2015-05-11. Retrieved 2015-04-21.
  41. ^ May, Kevin (April 9, 2015). "TripAdvisor boosts restaurant booking strategy, buys BestTables in Portugal". Phocuswire. Archived from the original on February 26, 2020. Retrieved January 17, 2020.
  42. ^ O'Neil, Sean (May 19, 2015). "Hungry again, TripAdvisor acquires Dimmi, a restaurant-booking site Down Under". Phocuswire. Archived from the original on February 25, 2020. Retrieved January 17, 2020.
  43. ^ Sawers, Paul (April 28, 2016). "TripAdvisor acquires HouseTrip as home-rental market consolidates". VentureBeat. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  44. ^ Clampet, Jason (April 27, 2016). "TripAdvisor Buys European Vacation Rental Site HouseTrip". Skift. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  45. ^ May, Kevin (April 27, 2016). "TripAdvisor buys vacation rental platform HouseTrip". Phocuswire. tnooz. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  46. ^ Perez, Sarah (August 25, 2016). "TripAdvisor scoops up social mapping service Citymaps". TechCrunch. Archived from the original on February 7, 2018. Retrieved February 6, 2018.
  47. ^ O'Neil, Sean (August 24, 2016). "TripAdvisor acquires Citymaps, a social mapping startup". Phocuswire. Archived from the original on February 25, 2020. Retrieved January 17, 2020.
  48. ^ Schaal, Dennis (August 24, 2016). "TripAdvisor Buys Citymaps to Deepen Location-Based Activities Marketing". Skift. Archived from the original on February 28, 2020. Retrieved January 17, 2020.
  49. ^ Menze, Jill (April 20, 2018). "TripAdvisor buys Bokun, says it 'solves the supply problem'". Phocuswire.com. Archived from the original on October 15, 2018. Retrieved October 15, 2018.
  50. ^ Schaal, Dennis (April 20, 2018). "TripAdvisor Buys Tours and Activities Tech Provider Bokun as Connectivity Race Heats Up". Skift. Archived from the original on March 17, 2020. Retrieved January 17, 2020.
  51. ^ Baran, Michelle (April 23, 2018). "TripAdvisor acquires tours/activities tech firm". Travel Weekly. Archived from the original on February 28, 2020. Retrieved January 17, 2020.
  52. ^ Sawers, Paul (November 28, 2018). "DoorDash food deliveries are now available through TripAdvisor". VentureBeat. Archived from the original on February 13, 2019. Retrieved February 12, 2019.
  53. ^ Maffei, Lucia (December 5, 2019). "Endurance International Group sells menu company to TripAdvisor for $51M". American City Business Journals. Archived from the original on January 27, 2023. Retrieved January 21, 2023.
  54. ^ Martinez, Isa (December 4, 2019). "TripAdvisor to acquire Michelin's restaurant reservation service Bookatable". S&P Global. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  55. ^ "The Michelin Guide, TripAdvisor and TheFork Launch an International Strategic Partnership" (Press release). PR Newswire. December 3, 2019. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  56. ^ Wong, Henry (January 31, 2020). "Tripadvisor reveals new logo ahead of year-long identity refresh". Design Week. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  57. ^ Gardizy, Anissa (April 28, 2020). "TripAdvisor cuts 900 jobs as it reduces workforce by 25 percent, closes Boston office". The Boston Globe. Archived from the original on April 28, 2020. Retrieved April 28, 2020.
  58. ^ Schaal, Dennis (July 17, 2020). "Tripadvisor Is a Media Business So Why Did It Unload These 8 Brands?". Skift. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  59. ^ Maffei, Lucia (July 16, 2020). "Tripadvisor sells eight brands to Cambridge travel firm". American City Business Journals. Archived from the original on December 25, 2021. Retrieved January 21, 2023.
  60. ^ Toh, Michelle (December 8, 2020). "Tripadvisor's app, and more than 100 others, have just been blocked in China". CNN. Archived from the original on December 8, 2020. Retrieved December 8, 2020.
  61. ^ "China orders removal of 105 apps, including TripAdvisor". Associated Press. 2021-04-27. Archived from the original on 2020-12-09. Retrieved 2021-09-18.
  62. ^ Wasiolek, Dan (March 25, 2021). "Online Travel Agencies' Moats Supported by COVID-19, Key Markets". Morningstar, Inc. Archived from the original on March 26, 2021. Retrieved March 26, 2021.
  63. ^ Schaal, Dennis (May 5, 2022). "Tripadvisor Names Veteran Media Exec Matt Goldberg as New CEO". Skift. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  64. ^ Dodson, Sean (July 21, 2007). "Best of the net: Tripadvisor—the great divide". The Guardian. Archived from the original on March 8, 2021. Retrieved December 18, 2016.
  65. ^ Kelleher, Suzanne Rowan (May 7, 2021). "Tripadvisor Removes 'Fun For The Family' Review Of Auschwitz Museum After Backlash On Twitter". Forbes. Archived from the original on May 9, 2021. Retrieved May 9, 2021.
  66. ^ Eliopoulos, Peter (May 6, 2021). "Massachusetts-based TripAdvisor apologizes, removes insensitive review about Auschwitz Memorial". WCVB-TV. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  67. ^ "TripAdvisor sorry for Auschwitz review error". BBC News. May 6, 2021. Archived from the original on May 9, 2021. Retrieved May 9, 2021.
  68. ^ Proserpio, Davide; Hollenbeck, Brett; He, Sherry (November 24, 2020). "How Fake Customer Reviews do — and Don't — Work". Harvard Business Review. Archived from the original on January 21, 2023. Retrieved January 21, 2023.
  69. ^ Attwool, Jolyon (March 14, 2014). "TripAdvisor's China website comes under fire". The Daily Telegraph. Archived from the original on 2022-01-12.
  70. ^ a b GRAFTON-GREEN, PATRICK (December 6, 2017). "Writer 'tricks' TripAdvisor into making his shed top London restaurant". Evening Standard. Archived from the original on November 9, 2020. Retrieved January 23, 2018.
  71. ^ "TripAdvisor is failing to stop fake hotel reviews, says Which?". The Guardian. September 6, 2019. Archived from the original on September 6, 2019. Retrieved September 6, 2019.
  72. ^ Buckley, Julia (2019-09-06). "TripAdvisor defends itself against claim that up to one in seven reviews might be fake". CNN. Retrieved 2023-10-07.
  73. ^ "Fake restaurant on TripAdvisor sends diners to alley filled with rubbish bins". Fox News. July 29, 2013. Archived from the original on February 2, 2017. Retrieved January 24, 2017.
  74. ^ Low, Valentine (December 7, 2017). "Prankster Oobah Butler tricks TripAdvisor into thinking his shed is London's best restaurant". The Times. Archived from the original on March 9, 2021. Retrieved January 23, 2018.
  75. ^ "The Shed At Dulwich". Vice. Archived from the original on 2018-01-24. Retrieved 2018-01-23.
  76. ^ McGrath, Katherine (December 15, 2017). "How a Fake Restaurant in a Garden Shed Became London's Top-Rated Eatery on TripAdvisor". Architectural Digest. Archived from the original on February 27, 2020. Retrieved January 17, 2020.
  77. ^ Butler, Oobah (December 6, 2017). "I Made My Shed the Top-Rated Restaurant on TripAdvisor". Vice. Archived from the original on December 15, 2019. Retrieved January 17, 2020.
  78. ^ Schwartz, Karen (November 14, 2017). "New TripAdvisor Warnings on Sexual Assault Draw Criticism". The New York Times. Archived from the original on September 6, 2019. Retrieved September 6, 2019.
  79. ^ "Tourists: TripAdvisor removed Mexico resorts warnings". Milwaukee Journal Sentinel. November 1, 2017. Archived from the original on February 10, 2020. Retrieved January 17, 2020.
  80. ^ DOKOUPIL, TONY (November 2, 2017). "TripAdvisor accused of deleting reviews that raised red flags". CBS News. Archived from the original on November 3, 2017. Retrieved November 3, 2017.
  81. ^ Lewis, David (October 21, 2015). "Meriton allegedly prevents guests from giving negative reviews, bribes them to improve ratings on Tripadvisor". ABC News. Archived from the original on 2020-08-18. Retrieved 2020-01-17.
  82. ^ "Meriton fined $3m for manipulating Tripadvisor hotel reviews". The Guardian. Associated Press. July 31, 2018. Archived from the original on February 28, 2020. Retrieved January 17, 2020.
  83. ^ Williams, David (July 31, 2018). "Australian hotel chain fined $2.2 million for manipulating TripAdvisor reviews". CNN. Archived from the original on March 1, 2020. Retrieved January 17, 2020.
  84. ^ "Meriton to pay $3 million for misleading consumers on TripAdvisor" (Press release). Australian Competition & Consumer Commission. July 31, 2018. Archived from the original on February 26, 2020. Retrieved January 17, 2020.
  85. ^ "You can be sued over a bad TripAdvisor review—here's how to avoid it". Reach plc. 24 August 2016. Archived from the original on 29 February 2020. Retrieved 17 January 2020.
  86. ^ Coldwell, Will (November 19, 2014). "TripAdvisor: a history of complaints". The Guardian. Archived from the original on March 3, 2020. Retrieved January 17, 2020.
  87. ^ Kanagasingam, Rajkumar (March 27, 2015). "TripAdvisor's misleading reviews damage Sri Lankan resort's global image". Daily FT. Archived from the original on March 1, 2020. Retrieved January 17, 2020.
  88. ^ Shukman, Harry (February 20, 2019). "Nigel Farage's Brexit Party trolled on TripAdvisor over B&B". The Times. ISSN 0140-0460. Archived from the original on September 18, 2021. Retrieved September 18, 2021.
  89. ^ "Italy fines TripAdvisor €500,000 over false reviews". The Guardian. Associated Press. December 23, 2014. Archived from the original on February 15, 2020. Retrieved January 17, 2020.
  90. ^ "Tripadvisor fined by Italian competition regulator". BBC News. December 22, 2014. Archived from the original on December 3, 2018. Retrieved June 20, 2018.
  91. ^ Fenton, Siobhan (June 30, 2015). "TripAdvisor denies rating system is flawed, after fake restaurant tops rankings in Italy". The Independent. Archived from the original on July 28, 2017. Retrieved September 17, 2017.
  92. ^ Stempel, Jonathan (August 28, 2013). "Owner of America's 'dirtiest' hotel loses TripAdvisor lawsuit". Reuters. Archived from the original on February 23, 2020. Retrieved January 17, 2020.
  93. ^ WEISS, DEBRA CASSENS (August 29, 2013). "Named No. 1 'dirtiest' hotel, resort sues TripAdvisor and loses in 6th Circuit". ABA Journal. Archived from the original on March 18, 2020. Retrieved January 17, 2020.
  94. ^ Seiffert, Don (August 29, 2013). "Owner of 'dirtiest hotel' denied chance to sue TripAdvisor—again". American City Business Journals. Archived from the original on March 8, 2021. Retrieved January 17, 2020.
  95. ^ Sweney, Mark (September 2, 2011). "ASA to Investigate TripAdvisor". The Guardian. Archived from the original on February 2, 2017. Retrieved December 18, 2016.
  96. ^ "TripAdvisor rebuked over 'trust' claims on review site". BBC News. February 1, 2012. Archived from the original on November 29, 2017. Retrieved June 20, 2018.
  97. ^ "Trip Advisor rebuked over 'trust' claims by ASA". BBC News. February 1, 2012. Archived from the original on November 29, 2017. Retrieved June 20, 2018.
  98. ^ Smith, Oliver (September 13, 2011). "TripAdvisor removes 'reviews you can trust' slogan from website". The Daily Telegraph. Archived from the original on 2022-01-12.
  99. ^ "TripAdvisor rebuked over 'trust' claims on review site". BBC News. March 8, 2012. Archived from the original on July 26, 2019. Retrieved January 17, 2020.
  100. ^ "Cornwall hotel bribes guests to write good reviews on TripAdvisor.com". Daily Mirror. 10 July 2011. Archived from the original on 27 June 2018. Retrieved 3 April 2018.
  101. ^ Fox, Linda (May 28, 2015). "Online DNA—how TripAdvisor puts reviews under the microscope". Phocuswire. Archived from the original on February 29, 2020. Retrieved January 17, 2020.
  102. ^ Hall, Richard (September 12, 2011). "TripAdvisor removes its 'reviews you can trust' slogan". The Independent. Archived from the original on March 22, 2018. Retrieved September 17, 2017.
  103. ^ Berkow, Jameson (March 24, 2011). "TripAdvisor hacked, member emails stolen". Financial Post. Archived from the original on December 8, 2021. Retrieved January 21, 2023.
  104. ^ Martin, Hugo (July 13, 2012). "TripAdvisor fined for violating airfare advertising rule". Los Angeles Times. Archived from the original on February 26, 2020. Retrieved January 17, 2020.
  105. ^ a b "UN rights office issues report on business activities related to settlements in the Occupied Palestinian Territory". Office of the United Nations High Commissioner for Human Rights. 12 February 2020. Archived from the original on 9 July 2021. Retrieved 5 July 2021.
  106. ^ a b "Database of all business enterprises involved in certain activities relating to Israeli settlements in East Jerusalem and the West Bank (A/HRC/43/71)". ReliefWeb. 14 February 2020. Archived from the original on 9 July 2021. Retrieved 5 July 2021.
  107. ^ "S/RES/2334(2016)". United Nations Security Council. 23 December 2016. Archived from the original on 20 May 2019. Retrieved 5 July 2021.
  108. ^ "Legal Consequences of the Construction of a Wall in the Occupied Palestinian Territory" (PDF). International Court of Justice. 9 July 2004. Archived (PDF) from the original on 19 August 2021. Retrieved 5 July 2021.
  109. ^ "Conference of High Contracting Parties to the Fourth Geneva Convention". International Committee of the Red Cross. 5 December 2001. Archived from the original on 9 July 2021. Retrieved 5 July 2021.
  110. ^ "Tripadvisor condamnée pour dénigrement" [Tripadvisor condemned for denigration] (in French). Archived from the original on 2022-12-27. Retrieved 2022-12-27.
  111. ^ Moraes, Ricardo (December 17, 2022). "BOURSE-DES-VOLS FAIT CONDAMNER L'AMÉRICAIN TRIPADVISOR POUR DÉNIGREMENT" [BOURSE-DES-VOLS CONDEMNS THE AMERICAN TRIPADVISOR FOR DENIGRATION]. air-journal.fr (in French). Archived from the original on 2022-12-27. Retrieved 2022-12-27.
  112. ^ Valet, Vicky (April 17, 2019). "Best Midsize Employer". Forbes. Archived from the original on April 18, 2019. Retrieved April 18, 2019.
[edit]
Wikimedia Commons has media related to TripAdvisor.
  • Official website
  • Business data for TripAdvisor, Inc.:
Retrieved from "https://en.wikipedia.org/w/index.php?title=Tripadvisor&oldid=1258361180"