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Telus Digital

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Telus Digital
Company typePublic
NYSE: TIXT
TSX: TIXT
Industry
  • Digital IT services Software services
  • Business Process Outsourcing
Founded2005
Headquarters
Vancouver
,
Canada
Number of locations
32 countries of operation
Key people
Jason Macdonnell (acting CEO and president)
RevenueIncrease US$2.708 billion (2023)[1]
Number of employees
~77,000[2]
ParentTelus Corporation
Websitewww.telusdigital.com

Telus Digital (stylized TELUS Digital) is the operating name of Telus International (Cda) Inc., a Canadian technology company. Clients include corporations in technology, games, communications and media, e-commerce, financial services, banking, credit cards, fintech, travel & hospitality, healthcare, and automotive industries.

Telus International (now Telus Digital) made its debut in the public markets on February 3, 2021, dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT.[3] Its parent company, Telus Corporation retains majority control.

Services

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Telus Digital's portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services.[4]

History and acquisitions

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In 2005, Telus invested in Ambergris Solutions, a BPO company in the Philippines, to offer additional customer service for North America.[5] Ambergris Solutions rebranded to Telus International in 2007.[6]

In 2008, Telus International invested in Transactel to establish CX centers in Guatemala and El Salvador.[7] Telus International invested in CallPoint New Europe in 2012 and expanded into Bulgaria and Romania.[8] In 2014, Callpoint New Europe rebranded to Telus International,[9] and Transactel rebranded to Telus International the following year.[7]

In 2016, Baring Private Equity Asia acquired a 35% stake in Telus International, with Telus continuing to hold the remaining 65%.[10] Telus International acquired Voxpro Group in 2017 and expanded locations in the U.S. It also established a presence in Ireland.[11] In 2018, Telus International invested in Xavient Digital for their digital and IT solutions portfolio, and also to enable delivery centres in India.[12] The company then acquired Competence Call Center in 2020, expanding its European presence.[13] In 2021, Fast Company named the company one its 100 Best Workplaces for Innovators[14] in the International category.[15] Telus International acquired Lionbridge AI, adding data annotation, in 2021.[16] In 2021, the company was listed on the Toronto and New York stock exchanges on February 3 under the ticker TIXT.[4] This listing was the largest-ever tech IPO for the TSX.[17][18] Telus International acquired Playment in 2021.[19] Telus International acquired the U.S. company WillowTree in the beginning of 2023.[20] The sale was for U.S.$1.2-billion.[21][22]

In the third quarter of 2024, Telus International announced a suite of changes including the departure of longtime CEO Jeff Pruitt. Telus International also announced its intention to rebrand as Telus Digital to better align with the company's goals. Jason Macdonnell, a senior member of leadership at Telus, was announced as acting CEO. [23]

On September 18, 2024, the company officially launched its global rebrand, transitioning from Telus International to Telus Digital; the company's legal name did not change.[24]

Offices

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TELUS Digital office in El Salvador

Telus Digital has delivery centers across North and Central America, Europe, Africa and Asia.[25][26] It is still based in Vancouver.[27]

Telus Digital office in Bulgaria
Telus Digital office in Bulgaria

Charitable activities

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Telus Days of Giving is a charitable initiative in which team members volunteer in their local communities.

Since 2007, Telus Digital and its team members have impacted the lives of more than 1.6 million people[28] around the globe through volunteer activities and charitable giving, including Community Board donations. Events have included building a community center in Romania,[29] constructing a health clinic in Guatemala, developing a youth center in El Salvador, planting forests in Bulgaria[30] and renovating schools in the Philippines.[31]

See also

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References

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  1. ^ "TELUS International reports fourth quarter and full-year 2023 results". Retrieved 2024-02-09.
  2. ^ "Investor Relations - Home | TELUS International".
  3. ^ "Telus International shares rise in market debut". Retrieved 2021-02-04.
  4. ^ a b "TELUS Digital Officially Launches Global Rebrand". September 18, 2024.
  5. ^ "Telus International Inc and Singapore Computer Systems Ltd. Form Strategic Partnership to Invest in Ambergris Solutions". PRWeb. Archived from the original on July 20, 2022. Retrieved 2019-08-08.
  6. ^ "Global_Benchmarking_Study_P1". contactcenterworld.com. Retrieved 2019-08-08.
  7. ^ a b Canada, Global Affairs Canada-Affaires mondiales (2014-06-18). "Telus Brand in Guatemala". GAC. Retrieved 2019-08-08.
  8. ^ "Telus International buys stake into local operator CallPoint New Europe". Business Review (in Romanian). 2012-09-24. Retrieved 2019-08-08.
  9. ^ "CallPoint Rebrands to TELUS International Europe | TELUS International Europe Blog". tieu.noavosa.ro. Retrieved 2019-08-08.
  10. ^ "Telus Sells 35% Stake in Outsourcing Subsidiary to Baring Private Equity Asia". Nearshore Americas. 2016-05-06. Retrieved 2019-08-08.
  11. ^ "Telus International Acquires Irish Call Center Provider Voxpro". Nearshore Americas. 2017-08-17. Retrieved 2019-08-08.
  12. ^ "Telus International acquires IT company Xavient Information Systems". MobileSyrup. 2018-02-08. Retrieved 2019-08-08.
  13. ^ "TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International". www.businesswire.com. 2020-02-04. Retrieved 2020-02-27.
  14. ^ https://www.fastcompany.com/best-workplaces-for-innovators/2021?view=1
  15. ^ https://www.fastcompany.com/90659111/best-workplaces-innovators-2021-international
  16. ^ "TELUS Corporation announces agreement to acquire Lionbridge AI through TELUS International". GlobeNewswire News Room (Press release). 2020-11-06. Retrieved 2021-02-04.
  17. ^ "Spinoff Telus International hits stock exchange in largest tech IPO in TSX history". Financialpost.
  18. ^ "Telus International fait une entrée en Bourse remarquée".
  19. ^ "TELUS International Acquires Playment, Firmly Staking Its Leadership in the Global Data Annotation Market". www.businesswire.com. 2021-07-06. Retrieved 2021-07-06.
  20. ^ Ohnesorge, Lauren (2023-01-17). "Telus International CEO projects jobs growth, including Columbus, following $1.2B WillowTree buyout". www.bizjournals.com. Retrieved 2024-05-15.
  21. ^ "Telus International acquiring U.S.-based mobile app company for US$1-billion". The Globe and Mail. 27 October 2022.
  22. ^ "IR - News | TI completes acquisition of WillowTree". www.telusinternational.com. Retrieved 2023-01-05.
  23. ^ "TELUS Digital reports second quarter 2024 results, delivering consistently strong cash flows despite prolonged macroeconomic pressures; revises the full-year outlook and announces executive leadership appointments". www.telusinternational.com. 2024-08-08. Retrieved 2024-09-10.
  24. ^ "TELUS Digital Officially Launches Global Rebrand". www.businesswire.com. 2024-09-18. Retrieved 2024-09-18.
  25. ^ "Relentless Execution: The Key to TELUS International's Customer Experience Success".
  26. ^ "TELUS International Faces Digital Upheaval with Strong Culture, Open-Minded Leadership". www.linkedin.com. Retrieved 2019-08-08.
  27. ^ https://www.sfgate.com/business/article/telus-international-q4-earnings-snapshot-17773602.php
  28. ^ TELUS International (2024). "TELUS International Social Impact". TELUS International. Retrieved May 9, 2024.
  29. ^ TELUS Days of Giving, Bucharest, Romania - 2018, 20 September 2018, retrieved 2019-08-08
  30. ^ "TELUS International team members plant a forest of 12,000 trees near Sofia | Bulgarian Outsourcing Association". outsourcinginbg.com. Retrieved 2019-08-08.
  31. ^ "34,000 TELUS volunteers will give where they live in 13th annual TELUS Days of Giving". GlobeNewswire News Room (Press release). 2018-05-01. Retrieved 2019-08-08.


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