GoTo Resolve
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| Industry | Technology |
|---|---|
| Genre | Remote support, mobile support, and help desk |
| Founded | 1997 |
| Headquarters | Boston, MA |
Key people | Paddy Srinivasan, GM, Customer Engagement & Support[1] |
| Website | www |
GoTo Resolve (formerly GoToAssist & RescueAssist)[2][3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.[4]
Technology and business development
[edit]GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from a it computer. The two machines are connected through a TCP/IP network. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be passed through highly restrictive firewalls.[5]
In December 2003, Citrix Systems of Fort Lauderdale, Florida, acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock.[6] In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist.[7] GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products.[7]
Editions
[edit]GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.[8]
See also
[edit]References and notes
[edit]- ^ Natalie Gagliordi (February 13, 2018). "LogMeIn adds AI chat services to the Bold360 CRM portfolio". ZDNet.
- ^ "GoTo Resolve Reviews & Ratings 2023".
- ^ "GoTo Resolve: The next evolution of GoToAssist | GoToAssist".
- ^ Sarah Kimmel (November 5, 2018). "LogMeIn Service Desk Tools Seek to Boost Self Service, Automation". ChannelE2E.
- ^ Expertcity (2002). "GoToMyPC: Like Being There" (PDF). Expertcity, 5385 Hollister Avenue, Santa Barbara, CA. Retrieved 2006-04-25. "GoToMyPC works by using the Internet, Expertcity-hosted secure servers and screen-sharing to enable users connect to their computers from a Web browser."
- ^ Stacy Cowley (2003-12-18). "Citrix buys GoToMyPC maker for $225 million". NetworkWorld, IDG News Service. Archived from the original on 2013-05-07. Retrieved 2012-01-24.
- ^ a b "LogMeIn Announces Stockholder Approval in Connection with Merger with Citrix's GoTo Business". CNBC. January 25, 2017.
- ^ "LogMeIn Redefines Employee Support with New Product Lineup" (Press release). GlobeNewswire. October 16, 2018.