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Costa Limited
Costa Coffee
FormerlyC. B. Costa Bros. Coffee Co. Limited (1976–1997)[1]
Company typeSubsidiary
IndustryCoffee shop
Founded
  • 1971; 53 years ago (1971)
  • London, England
FounderSergio Costa
HeadquartersLoudwater, Buckinghamshire, England
Number of locations
Increase 3,883 (2018)
Area served
Worldwide
Key people
Philippe Schaillee (CEO)
Products
  • Coffee
  • Tea
  • Sandwiches
  • Sweet snacks
  • Iced drinks
RevenueIncrease £1.168 billion (2016)[2]
Increase £153 million (2016)[2]
ParentThe Coca-Cola Company
Websitecosta.co.uk Edit this at Wikidata

Costa Limited,[1] trading as Costa Coffee, is a British coffeehouse chain with headquarters in Loudwater, Buckinghamshire, England.

Costa Coffee was founded in London in 1971 by Sergio Costa as a wholesale operation supplying roasted coffee to caterers and specialist Italian coffee shops. It was acquired by Whitbread in 1995, then sold to The Coca-Cola Company in January 2019 in a deal worth $4.9 billion and has grown to 3,401 stores across 31 countries and 18,412 employees.[3] The business has 2,121 UK restaurants, over 6,000 Costa Express vending facilities and a further 1,280 outlets overseas, including 460 in China.[2][4]

Costa is the second largest coffeehouse chain in the world, and the largest in the UK.[5][6]

History

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Signage outside a branch in Cromer

Sergio Costa founded a coffee roastery in Fenchurch Street, London, in 1971, supplying local caterers. The family had moved to England from Parma, Italy, in the 1950s.[7][8] Costa branched out to selling coffee and opened their first store in Vauxhall Bridge Road, London in 1981.[9]

By 1995, the Costa Coffee chain had 41 stores in UK,[10] and was acquired by Whitbread, the UK's largest hotel and coffee shop operator, becoming a wholly owned subsidiary. In 2009, Costa opened its 1,000th store, in Cardiff. In December 2009, Costa Coffee agreed to acquire the Polish chain Coffeeheaven for £36 million, adding 79 stores in central and eastern Europe.[11]

The company's products (such as its coffee and drinks) were sold in Brewers Fayre and Beefeater until it was subsequently purchased by the Coca-Cola Company from Whitbread.

In 2018, Whitbread faced pressure from two of its largest shareholders, activist group Elliott Advisers and hedge fund Sachem Head, to sell or demerge Costa Coffee, the theory being that the individual businesses would be worth much more than the one company alone.[12] On 25 April 2018, Whitbread announced its intention to fully demerge Costa within two years.[13] On 3 January 2019 the Coca-Cola Company purchased Costa Coffee for $4.9 billion.[3]

In March 2020, all UK coffee shops were closed indefinitely due to the COVID-19 pandemic. In late May some branches reopened for takeaway or drive-through orders.[14] In 2022, Costa Coffee discontinued the Costa Book Awards that Whitbread had started 51 years earlier.[15] At the end of July 2022 Jill McDonald stepped down as CEO of the company,[16] and was succeeded by Philippe Schaillee in April 2023.[17]

Products

[edit]
An espresso served at Queen Elizabeth Hospital Birmingham.

Costa branches sell hot and cold drinks, sandwiches, cakes and pastries, and snacks. In 2020, the brand collaborated with three chocolate brands (Quality Street, After Eight and Terry's) for some of their limited-edition Christmas drinks.[18]

Costa moved its roastery from Lambeth to Basildon, Essex, in May 2017 with an investment of £38 million, increasing their annual coffee-roasting capacity from 11,000 to 45,000 tonnes (12,000 to 50,000 short tons).[19]

Costa Coffee employs Gennaro Pelliccia as a coffee taster, who had his tongue insured for £10m with Lloyd's of London in 2009.[20][21]

In 2020, Costa Coffee introduced canned coffee and iced coffee.[22]

Operations

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Management

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On 19 August 2019, Costa Coffee attracted media attention due to claims of unfair deductions from the pay of its employees. Costa said contracts for franchise stores were managed by franchisees, and that some staff contracts did have "clauses relating to deductions".[23]

Four days later, additional claims appeared in the media that Costa Coffee franchise workers were "not treated like humans". The report included managers' alleged refusal to pay for sickness, annual leave, or working outside contracted hours, and retaining tips. It cited an anonymous former employee at a store under Goldex Essex Investments Ltd who claimed that almost £1,000 of their holiday pay was deducted from their salary, despite being contracted to work 48 hours a week. The report said that baristas and employees at managerial level had complained about the numerous deductions outlined in Costa Coffee franchisees' contracts. A Costa Coffee spokesperson responded that an independent audit had been launched.[24][needs update]

Locations

[edit]
A Costa Coffee branch in Forster Square Retail Park, Bradford

Costa Coffee operates 2,467 outlets in the United Kingdom as of October 2019. Overseas, it operates 1,413 stores in 32 countries.[2] The first Costa store outside the UK opened in the United Arab Emirates in 1999,[25] and, in September 2017, was the first coffee shop worldwide to start delivering coffee via drones.[26]

Costa Coffee's headquarters are in Loudwater in the UK, with the Costa Roastery being located in Basildon, Essex.

Costa Express

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Following Whitbread's £59.5m acquisition of Coffee Nation, a chain of coffee machines, the machines were re-branded as Costa Express.[27] The company planned to expand to hospitals, universities and transport interchanges.[28] In Denmark, Costa Express machines are located in Shell stations; they had previously also been in Shell Canada.[29] In the UK, many grocery store chain SPAR petrol station stores have Costa Express machines.[30]

In July 2023, a Costa Express van had art depicting a trans man with top surgery scars, as part of a mural designed for Pride Month. The design provoked backlash from gender-critical commentators James Esses, Maya Forstater, and Helen Joyce.[31] Costa defended the art, saying that it "showcases and celebrates inclusivity".[32][33]

World distribution

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Costa Coffee in Warsaw, Poland

As of January 2022, Costa Coffee was available on four continents in 38 countries, with 3,884 locations in total.[34]

Country No. of locations web page
 United Kingdom 2,467 https://www.costa.co.uk/
 China 459
 United Arab Emirates 150 https://www.costacoffee.ae/
 Poland 147 https://www.costacoffee.pl/
 Ireland 114 https://www.costaireland.ie/
 Kuwait 95[35] https://www.costakuwait.com/
 Czech Republic 54 https://www.costa-coffee.cz/
 India 57 https://www.costacoffee.in/
 Saudi Arabia 56 https://www.costaksa.com/
 Egypt 44 https://www.costacoffee.eg/
 Russia 36 temporary paused
 Spain 27 https://www.costacoffee.es/
 Cyprus 24 https://www.costacoffee.com.cy/
 Bahrain 23
 Oman 22
 Bulgaria 21 https://costacoffee.bg/
 Philippines 16
 Kazakhstan 12
 Malta 12[36] https://www.costacoffee.mt/
 Latvia 11
 France 8
 Croatia 7 https://www.costacoffee.hr/
 Malaysia 7 https://www.costacoffeemalaysia.com/
 Morocco 7 https://www.costacoffee.ma/
 Qatar 7
 South Africa 6
 United States 6[37] https://us.costacoffee.com/
 Portugal 5
 Turkey 5
 Azerbaijan 4
 Cambodia 4
 Jordan 4
 Pakistan 4 https://www.costacoffee.pk/
 Germany 3 https://www.costacoffee.de/
 Japan 7 (20.5.2024) https://www.srcafe.co.jp/shop/
 Austria 2[38] https://www.costa-coffee.at/
 Georgia 2[39]
 Maldives 2
 Greece 1 https://www.costacoffee.gr/
 Hungary 1[40] https://hu.costacoffee.com/
 Indonesia 1
 Italy 1
 Mexico 1 https://www.costacoffee.mx/
 Norway 1 https://www.costacoffee.no/
 Uzbekistan 3
 Vietnam 1

Controversies

[edit]

In February 2022, an investigation by BBC's Panorama found dairy cows supplying milk to Costa were being abused on a farm in Wales. Workers kicked and punched cows in the face and stomach, twisted their tails, and hit them with sharp metal shovels. Cows were left to die overnight and medical care was not provided when required.[41]

In January 2023, an investigation by animal rights group Viva! reported the poor treatment of dairy cows at a farm that supplies Costa and various other customers. The animals were also handled roughly, with one being hit in the udder and others being slapped or having their heads pushed, footage suggested.[42] Costa responded to say they had investigated the supplier and found that it complies with Red Tractor standards on animal welfare.[42]

In February 2023, a 13-year-old girl died after drinking a hot chocolate from a Costa in East London. She suffered a severe allergic reaction and died in hospital despite being treated with an EpiPen.[43] The inquest found that there had been a failure of communication between the girls' mother, who ordered the drink, and the Costa staff, causing the drink to be made with dairy milk. It also ruled that training provided to Costa staff on food allergies was not sufficient at the time, only consisting of a "tick-box exercise".[44]

Costa Book Awards

[edit]
Main article: Costa Book Awards

Costa Coffee has been the sponsor of the Costa Book Awards (formerly the Whitbread Book Awards) since 2006. On 10 June 2022 they announced this would end.[45]

See also

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References

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  1. ^ a b "COSTA LIMITED overview - Find and update company information - GOV.UK". Companies House. 28 July 1976. Retrieved 13 August 2023.
  2. ^ a b c d "Whitbread PLC Annual Report and Accounts 2015/16" (PDF). Archived from the original (PDF) on 14 August 2016. Retrieved 15 April 2017.
  3. ^ a b "The Coca-Cola Co completes US$4.9bn Costa Coffee buy". just-drinks.com. 3 January 2019.
  4. ^ "Whitbread" (PDF). Archived from the original (PDF) on 30 October 2016. Retrieved 30 October 2016.
  5. ^ Monaghan, Angela (31 August 2018). "Whitbread sells Costa Coffee to Coca-Cola for £3.9bn – business live". The Guardian. Retrieved 31 August 2018.
  6. ^ "Coca-Cola to buy Costa coffee for £3.9bn". BBC News. 31 August 2018. Retrieved 13 September 2018.
  7. ^ "Sergio Costa Obituary - Italian-born entrepreneur who opened a cafe in London in the seventies and built up one of Britain's most popular coffee chains". The Times. London. Archived from the original on 14 April 2022. Retrieved 12 April 2022.
  8. ^ "Costa Experience – The Journey from Bean to Cup – Costa Coffee". Costa Coffee. Archived from the original on 20 September 2017. Retrieved 6 April 2014.
  9. ^ "Our history | Behind the beans | Costa Coffee".
  10. ^ "Costa – Our History". Whitbread. Archived from the original on 31 March 2018. Retrieved 15 February 2015.
  11. ^ Nick Fletcher (4 March 2010). "Flat white froths up Costa Coffee's fortunes". The Guardian. Retrieved 16 September 2019.
  12. ^ St Cartmail, Chris (22 April 2018). "Business Sale Report – Will Costa Coffee chain be up for sale soon". business-sale.com. Archived from the original on 23 April 2018. Retrieved 22 April 2018.
  13. ^ "Whitbread Group Structure Update" (Press release). Whitbread. 25 April 2018. Retrieved 25 April 2018.
  14. ^ "Costa Coffee re-open first branch in Milton Keynes for take-away". MKFM. 19 May 2020. Retrieved 30 May 2020.
  15. ^ "Costa book awards scrapped suddenly after 50 years". TheGuardian.com. 10 June 2022.
  16. ^ "Jill McDonald To Step Down as Costa Coffee CEO". Costa. Retrieved 16 April 2023.
  17. ^ "Costa Coffee Announces New CEO". Costa. Retrieved 16 April 2023.
  18. ^ "Costa Coffee reveals its best ever limited edition Christmas drinks menu".
  19. ^ "Costa Coffee Roastery, Basildon, Essex – Food Processing Technology". foodprocessing-technology.com. Retrieved 31 August 2018.
  20. ^ "Costa Coffee: The Perfect Cup". Archived from the original on 26 October 2006. Retrieved 29 October 2006.
  21. ^ "Costa Coffee taster: Ten of the weirdest insurance policies". Telegraph.co.uk. 9 March 2009. Archived from the original on 12 January 2022.
  22. ^ "Coffee ready to drink". Costa Coffee. 2020. Retrieved 17 February 2023.
  23. ^ "Costa Coffee: Employees call £200 deductions for training 'unfair'". BBC News. 19 August 2019. Retrieved 19 August 2019.
  24. ^ "Costa Coffee: Costa Coffee franchise workers "not treated like humans"". BBC News. 23 August 2019. Retrieved 23 August 2019.
  25. ^ Emirates, Mall of the. "Costa Coffee in Dubai Mall of the Emirates". Archived from the original on 10 June 2020. Retrieved 14 June 2016.
  26. ^ "Watch: drone delivers Costa coffee on Kite Beach in Dubai". 25 September 2017. Retrieved 31 August 2018.
  27. ^ "Growing Business Success Stories – Costa Express: Scott Martin 10 June 2011". Archived from the original on 10 September 2011.
  28. ^ Zoe Wood (2 March 2011). "Coffee Nation – fast, fresh and £2 a cup". The Guardian.
  29. ^ "We are no longer in Canada". costacoffee.ca. Retrieved 6 December 2018.
  30. ^ "Costa Express Machine | Fresh Coffee To Go In Store - SPAR". spar.co.uk. Retrieved 16 October 2019.
  31. ^ Murphy, Michael (31 July 2023). "Costa Coffee facing boycott over 'irresponsible' advert of trans man". The Telegraph. ISSN 0307-1235. Retrieved 2 August 2023.
  32. ^ "Costa Coffee defends mural of post-op trans man after boycott threat". The Independent. 1 August 2023. Retrieved 2 August 2023.
  33. ^ "British chain Costa Coffee faces boycott calls over transgender illustration". NBC News. 1 August 2023. Retrieved 2 August 2023.
  34. ^ "Coca-Cola just bought a massive coffee chain for $5.1 billion. Here's how it compares to Starbucks". Business Insider. 9 September 2018. Retrieved 8 May 2019.
  35. ^ "Costa Coffee Kuwait". Alghanim Industries. Retrieved 14 August 2022.
  36. ^ "Costa Coffee Malta opens new flagship store in the heart of Bugibba". Times of Malta. 29 January 2024. Retrieved 29 January 2024.
  37. ^ Costa Coffee. "Visit Costa | Costa Coffee". Costa Coffee US. Archived from the original on 16 April 2023. Retrieved 16 April 2023.
  38. ^ "Costa Coffee eröffnet seine zweite Filiale in Wien Mitte The Mall". Gault&Millau (in German). 5 December 2023.
  39. ^ "Costa Coffee Opened in Georgia". Facebook. 18 October 2022. Retrieved 18 October 2022.
  40. ^ "Bezár a Costa Coffee Magyarországon". telex (in Hungarian). 24 July 2021. Retrieved 24 July 2021.
  41. ^ "Dairy farm under investigation after distressing Panorama edition". South Wales Argus. 16 February 2022. Retrieved 30 May 2024.
  42. ^ a b "Cows on dairy giant farm that supplies chains across UK found 'in filthy conditions'". The Independent. 5 January 2023. Retrieved 6 January 2023.
  43. ^ "Girl died drinking Costa hot chocolate, inquest told". BBC News. 12 August 2024. Retrieved 18 August 2024.
  44. ^ "Costa drink death a wake up call, campaigners say". BBC News. 17 August 2024. Retrieved 18 August 2024.
  45. ^ Pauli, Michelle (28 November 2006). "Costa kicks off prize sponsorship with populist shortlist". The Guardian.
[edit]
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