Batho Pele

Batho Pele (Sotho-Tswana: "People First") is a South African political initiative. The initiative was introduced by the Mandela Administration on October 1, 1997, to stand for the better delivery of goods and services to the public. The Batho Pele initiative aims to enhance the quality and accessibility of government services by improving efficiency and accountability to the recipients of public goods and services.

Batho Pele requires that eight service delivery principles be implemented^[1]

regularly consult with customers
set service standards
increase access to services
ensure higher levels of courtesy
provide more and better information about services
increase openness and transparency about services
remedy failures and mistakes
give the best possible value for money.

External links

Meaning of Batho Pele

References

^ http://www.info.gov.za/aboutgovt/publicadmin/bathopele.htm Archived July 12, 2006, at the Wayback Machine

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[1] ttp://www.info.gov.za/aboutgovt/publicadmin/bathopele.htm Archived July 12, 2006, at the Wayback Machine

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